07-02-2024 09:47 AM
Hello, I'd like to submit a ticket for an issue where I've had the plan for past couple years but I have not been able to access the account today. It wanted me to activate, but when I click the button it just shows me an error page and the loop becomes infinite.
07-02-2024 10:20 AM
If you have no sign into your account within the last one year, you likely have not set up your new Eversafe Login.
Here is some additional information:
https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs
https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting
07-02-2024 09:49 AM
HI @EXOScaper
maybe your Eversafe account was never setup properly with your My Account. Please ask support agent to help by messaging them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437