Did you use the app to complete the activation?
Did you activate physical or eSIM?
Did you remove your old provider sim card and disable old provider eSIM?
Is PM the only sim showing active and set as Primary on the phone 's SIM Manager?
Reboot phone and Reset Network Settings
But if still showing SOS, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
