08-11-2025 12:36 PM
Hi I need to cancel a phone plan, it's in auto renewal and I can't login to my account to cancel auto renewal, when I login, there's only one option to resume activation, I don't want renew activation and I want to cancel the plan
08-11-2025 12:39 PM
hi @Blissa
you can ask PM support agent to help with that. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-11-2025 12:38 PM
yes, you need PM to help to remove credit card and cancel as you cannot properly login
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
