Phone

[Jokedelaive]

every time I am on a phone call it falls away or totally disconnect,what could be the problem?

[BKNS27]

@Jokedelaive 

Your Moto phone must be VoLTE compatible on PM network and your device must also be on the whitelist of approved devices to make or receive calls.

The newer Moto phones are VoLTE compatible but if it is an older Moto phone, it may not be compatible due to the 3G shutdown.

My friend have the old Moto G Play (2021) is not compatible but his Moto G Stylus 5G (2024) is compatible so enter the IMEI of your Moto phone to see if it is compatible.

https://www.publicmobile.ca/en/get-help/articles/volte 

If not compatible then you need a new phone.

[Jokedelaive]

No issues with data. And texting,and the phone is a Motorola 

[Dunkman]

@Jokedelaive 

Any issues with data and texting? Which model phone are you using?  Is it VoLTE compatible with PM network?  If not compatible, then there will be talk issues and you may need to get new phone.

Check the IME VoLTE checker:

https://www.publicmobile.ca/en/get-help/articles/volte