Phone number invalid

[Eli456]

Hi there, I’m trying to transfer my phone number to public mobile (coming from Koodo) and when I try to transfer my number, it gives me “invalid phone number”. What should I do from here to activate my account?

[hTideGnow]

hi @Eli456 

this is just Community of customers.  Do you have a Koodo Prepaid service?

if you need to reach PM support agent for further assistance ,  You can submit a support ticket right at My Account and PM app using the new Expert Messaging in one of these ways:

• My Account on a browser: click Message Centre on the left pane to Start a Chat
• Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
  
  Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

[Eli456]

Where do I go to contact customer support? I thought this was the “support” line.

[hairbag1]

@Eli456 

I suggest taking a new number temporarily...then get Customer Support to look into why you get invalid notice. Kodoo > Public Mobile > Telus are all related so should be easy to port from Kodoo to PM.