Frustrated with PB

[Rick007]

My service with PB is pathetic, my cell shows no connection when I have bars, texts do not send, some send 90 minutes after I send it, calls cannot be made when in a strong area, it so frustrating.

I have rebooted numerous times, removed and reinstalled the sim card and was wondering, could it be my actual sim card, I have used this card since my initial connection 8 or 9 years ago.

I am about to jump ship and find another provider but thought I would try this source for a fix.

Rick

[BKNS27]

@Rick007 

You might want to check the number of cell towers in your area. Use Telus towers for PM.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=45.447607&lng=-62.321663&zoom=11&type=Road... 

[slusagm]

What phone you have? 

Make sure PM sim is enabled and set as Primary.  Try Reboot phone and Reset Network Settings 

And it is physical sim? You tried in another phone?

Last, ask PM to re-provision the sim.  Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )