I would like to talk to someone

[Snowy1147]

I would like to talk to someone about a phone plan 

[BKNS27]

@Snowy1147 

What is your question about a phone plan?

[hTideGnow]

hi @Snowy1147 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@Snowy1147  Sorry there’s no live support . Everything is done online with public mobile for plans change you can do this on the website or PM app and we can only change to the plans that are available to us in our accounts despite what we see on the website . Also note when changing plans it’s advised to use the change on renewal option and not immediately or you lose money on your current cycle PM is pre paid and no refunds / pro rating for unused time @Snowy1147 

but if you still need to talk to support here’s how to contact them 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437