not receive incoming calls

[sillywall]

This is my first day with Public Mobile.  So far it is working well. But I notice I am not receiving incoming calls.  Not sure what else I can try other than reboot the phone.  Please help

[hTideGnow]

Hi @sillywall Yes.  As long as the account with your old carrier is still active, it should be ok.  Many call the team and got it resolved 

[sillywall]

Major, So, you think I can still keep my number?

[hTideGnow]

hi @sillywall 

yes, they open on Saturday.  In fact, they open everyday from 9am to 10pm ET

[sillywall]

thanks Major, I got your message and called.  But they closed already.  Do they open on Saturday

and to answer your question, I replied Yes already.  But I think I got an email from PM about something went wrong.  I didn't pay attention earlier as I see I can use the phone without problem

[hTideGnow · Accepted solution]

hi @sillywall 

did you reply the porting authorization text from your old carrier 

But it sounds like the number not ported yet.  But check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox