Says I got no more minutes (got an unlimited call subscription)

[Jade-Emy]

Hi,

I am trying to make important calls today, but I have some numbers that won't connect. It tells me I have used up all my minutes when I am on an unlimited plan... 

What do I do to fix it??

[hTideGnow]

hi @Jade-Emy ask PM support agent to refresh the account, you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Jade-Emy]

The bot already told me to do just that. It doesn't work. 

[Meow]

Try to reboot your phone (turn it off, wait a bit, turn it on)