My number was linked in to the same account as my daughter's. I cannot complete registration for my account as it says, that sim is in use. My old phone broke, I bought a new one but cannot move my number to a new device. Do not know what to do now
PM system is set to have one email address for one account. So, you need a different email address if you are setting up a second account. Sounds like you might have mixed up with the email or unable to find out the correct login email. PM support agent can help. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
