1800 and 1877 number calling issues

[Newbies2023]

I tried to call several times to local business 1800 numbers and could not go through, and did what Public Mobile advises such as rebooting my phone and still does not work. I submitted a ticket for the issue to have it looked at and fixed hopefully. I wonder if it ‘s an issue with Public Mobile network or set up. Please share your thought on this issue. Btw, I have been with Public Mobile for more than a year and never had this issue before.

[pannu_24]

Go to the Public Mobile Help page.

Scroll down and click "Chat with Us" (the chatbot will open).

Type “Submit a ticket” in the chatbot.

It will ask you to log in with your Public Mobile account.

Make sure you’re using the same login as your Public Mobile self-serve account.

After logging in, select “Contact a customer support agent”.

Choose “Something else” → “Network or calling issues” → “Can’t call toll-free numbers”.

Fill out the ticket form and submit.

If the chatbot keeps failing, you can also try:

Clearing your browser cache or using a different browser (Chrome/Edge often work best).

Disabling any ad-blockers temporarily.

Or, as a backup, post the issue on the Public Mobile Community Forum (agents check there too).

[SueTheGolfer]

My colleague has the same issue with calling domestic toll free numbers. She keeps getting the 8um1 error message and cannot complete the call. I logged into my account and followed the steps to submit a support ticket but I can only get as far as an unsuccessful response from the chatbot. Could you assist with instructions on how to submit a ticket to a CS agent? Thank you.

[pannu_24]

It sounds like you’ve done the right troubleshooting steps. Since you’ve never experienced this issue before and rebooting didn’t help, it could be a temporary network problem or a routing issue with certain 1-800 numbers. Submitting a ticket was the best move, as Public Mobile can check if it’s on their end or if any settings need adjustment. Hopefully, they’ll resolve it quickly.

[MTLNick]

This is interesting because I was close to the US boarder last week (got the welcome to USA text). This may have been what triggered it. Reaching out to CS_Agent fixed this issue once they were able to refresh my account. 

[Dunkman]

@Newbies2023 

Several complaints the last few weeks.  We have forwarded this issue to PM staff and they are investigating.  One customer manually selected 4g/LTE (instead of Auto), while another toggled airplane mode on, then off. Will try to update the situation if solution found. For now, contact CSA as directed earlier. 

[Niceboy98]

That 's what a CS did, and my problem has been resolved. I wonder our last week trip to US which might have created the issue. 

[MTLNick]

I can confirm that i'm also experiencing this issue as well. Came here to post this as well. Getting a 8UM1 could not connect your call error when trying to call toll free numbers. I've also opened a ticket with  PM hoping they could fix this issue for me shortly.

[hTideGnow]

hi @Newbies2023 

yes, look like  it is an issue that affect some of the customers but not all.  But for couple of them, PM support can refresh the account and issue would be resolved .  If you already submitted ticket with CS_agent, ask them to refresh your account