11-07-2024 05:40 PM - last edited a month ago by Dunkman
Hi all. I am trying to transfer my phone number off my family plan and to Public Mobile. During the self-serve process, one of the final steps indicates that "I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my previous service provider". Is this going to cause issues for other people still on my current plan who intend to stick with it, or will they lose access? Thanks!
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11-07-2024 05:44 PM - edited 11-07-2024 05:44 PM
11-07-2024 05:44 PM
@handlewithcare It will just cancel the number your porting over off your old account
it won’t cancel the whole account with the other numbers on it . Just the one number you port over to public mobile
and remember to just use old-providers account number and ignore the IMEI it’s not needed leaving old providers sim in the phone to reply YES to the confirmation text to port that’s. It . Once the old providers sim stops working . Put the PM SIM card in the phone and reboot the device
11-07-2024 05:42 PM - edited 11-07-2024 05:48 PM
yes, it will affect the others negatively. You should take a new number when you activate your new PM account.
My mistake...I "assumed" your old account would deactivate due to you porting away from old provider.
11-07-2024 05:42 PM
Thank you!
11-07-2024 05:41 PM - edited 11-07-2024 05:42 PM
no worries, your account with the other carrier will only be cancelled if there is no more service. In your case, it won't close that account as there are still other lines there. I have gone through this for my friend just last month.