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Simcard is out of the country

eli_shiner1
Great Neighbour / Super Voisin

Hi there,

 

I want to sign in to my account however I can not recover because the recovery code was sent the the phone number and I wasn't able to get the code? Can you help me on how to log on to my account?

2 REPLIES 2

eli_shiner1
Great Neighbour / Super Voisin

Sent and message to the CS_Agent because I don't have option 

fixin
Town Hero / Héro de la Ville

@eli_shiner1 - Hit 'Didn't get the code' and press 'Send as Email.' It will now give you the 2FA code in your email inbox. if you don't have the option, ask CS_Agent to regain access to your account.

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

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