02-21-2024 07:44 PM
I'm trying to activate sim and it keeps redirecting me to normal site upon login on app. Previously tried to do esim with no success so got a sim card and am trying to setup my device now.
02-21-2024 07:57 PM
Thanks sent one waiting on a reply.
02-21-2024 07:56 PM
Hey @Josh345
I'm not a big fan of the eSIMs for that reason. This is very easy to accomplish and don't need a CS Agent to fix this for you. Just log into your account, go to profile, and on the right side you'll see your SIM card and a pencil, just click on the pencil and change it to the SIM card. Save then reboot phone.
02-21-2024 07:54 PM
hi @Josh345
to change back to physical sim, please ask support agent to help. Just message them
please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-21-2024 07:52 PM
Set up app yesterday because tried it do esim but it didn't work so picked up a sim card today.
02-21-2024 07:51 PM
Tried that already have app paid yesterday. When I went to the app it redirects after login the a main page for public mobile. Doesn't get me to an activation page.
02-21-2024 07:49 PM - edited 02-21-2024 07:50 PM
You need to use the PM App on your phone to sign up.
How to sign up with Public Mobile