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Activating Sim

Good Citizen / Bon Citoyen

I'm trying to activate sim and it keeps redirecting me to normal site upon login on app. Previously tried to do esim with no success so got a sim card and am trying to setup my device now.


Good Citizen / Bon Citoyen

Thanks sent one waiting on a reply.

Hey @Josh345 

I'm not a big fan of the eSIMs for that reason. This is very easy to accomplish and don't need a CS Agent to fix this for you. Just log into your account, go to profile, and on the right side you'll see your SIM card and a pencil, just click on the pencil and change it to the SIM card. Save then reboot phone.


hi @Josh345 

to change back to physical sim, please ask support agent to help.  Just message them

 please submit a ticket with CS Agent here:

Good Citizen / Bon Citoyen

Set up app yesterday because tried it do esim but it didn't work so picked up a sim card today.

Good Citizen / Bon Citoyen

Tried that already have app paid yesterday. When I went to the app it redirects after login the a main page for public mobile. Doesn't get me to an activation page.

Mayor / Maire

You need to use the PM App on your phone to sign up. 

How to sign up with Public Mobile




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