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Transfer number problem

Stop
Great Neighbour / Super Voisin

I tried transferring my number 9 hours ago, hasn't worked still. I can't call public to get help because no service with them and my last provider is canceled. And the ticket system doesn't work so there's no way to get ahold of an actually public employee. Why not just have a regular que to ask questions in a chat like every other company? Not a great start as a customer..

3 REPLIES 3

Phil_Adelphus
Mayor / Maire

@Stop   When you say your last provider is cancelled, is that as a result of porting out the number or did you cancel it before trying to port out the number?   If the phone number @Handy1  sent can't help because the problem isn't the port then send a private message to customer service here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and watch your inbox for a reply (envelope top right or tap your avatar for Messages).

Have you rebooted the phone?  Esim or physical sim?

fixin
Town Hero / Héro de la Ville

@Stop- If you cancelled your service before porting to Public Mobile, then your phone number is gone. But contact an agent via this link, (The chatbot ticket system is broken 24/7 but this is better) Make sure that you are using your community account (Like the one that you are using right now)

 ⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Handy1
Mayor / Maire

@Stop  I’ll send you the porting team number private message . Give them a call they can re trigger the port request for you 

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