No cell signal. 4 days zero Agent help

[Ann506]

Hello 

Followed the directions on moving from Telus to Public Mobile but here we are four days in no cell service and zero help from the agents

Where the cell bars used to be with Telus, I now see two rows of four dots stacked on each other

the iPhone 15+ used to have an electronic SIM card, but we put in a physical Public Mobile SIM card.the iPhone 15+ used to have an electronic SIM card but we put in a physical Public Mobile SIM card.

anyone experienced this problem before or have a suggestion?

[computergeek541]

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@Ann506 wrote:

Followed the directions on moving from Telus to Public Mobile but here we are four days in no cell service and zero help from the agents

Where the cell bars used to be with Telus, I now see two rows of four dots stacked on each other

the iPhone 15+ used to have an electronic SIM card, but we put in a physical Public Mobile SIM card.the iPhone 15+ used to have an electronic SIM card but we put in a physical Public Mobile SIM card.

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This could be a matter of the wrong SIM card being selected to be used.  If your Telus Mobility service no longer works, you can delete the eSIM to see if that helps.  Otherwise, this is could be an account set up issue and for those, only a Public Mobile customer support agent can be any help for those.