CS agent

[Marnief]

Hi there, Anyone else had issues with CS agents while trying to resolve a service issue?  I think I've been ghosted mid way through attempting to resolve an issue.  Ugh!!!

[Marnief]

Well she didn't actually.  it's now been passed onto an internal team who will contact me in 24-48 hours.  NOPE.  How do I cancel my accounts (3).  My family has been with PM for over 7 years.  This is the last straw.   I can not log into my account to cancel.  How can I go about this without logging in?

[Marnief]

I lost all data capabilities 2 days ago, however cell service still working.   Can't log into my account even with numerous pw changes, still says em and pw do not match.   My account is on auto renewal with was paid on April 26.  I have only used 1/3 of my data.  This should not be a 2 day fix and imo should not have happened at all

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[Marnief]

Im currently in an open private message chat with a cs agent.  for over 90 min.   And have been dealing with this issue since yesterday.. Not acceptable.   The response time between msg's is ridiculous.

[softech]

@Marnief what was the issue?

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage