Sign on

[Sansan]

I don't have the app nor do I want it. I prefer to sign on online.

Every single time I sign on it tells me that a message is been sent to the phone. Below this, there is a box that says to check if this is a trusted device. I check it. Yet I still get the code each time.

Frustrating!! 

[esjliv]

@Sansan yeah, annoying. I think it can be different experiences per method (apple/android/desktop browser, etc). Try managing different accounts...i am using the RESEND code often to get via different emails. I think the intention is good, but execution is lacking.

[Phil_Adelphus]

@Sansan   I use the trusted device and it works fine for me on an iPad browser.  I don't have it set to automatically or manually delete cookies/history etc. on closing though.  

[pmbc]

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@Sansan wrote:

That would be fine however, customers should be able to sign on anyway they chooses and get the same service. It should be a matter of choice, not compromising quality.

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@Sansan Agreed.  PM is still a budget tiered provider, so I think some compromises need to be factored in.  

[Sansan]

That would be fine however, customers should be able to sign on anyway they chooses and get the same service. It should be a matter of choice, not compromising quality.

[computergeek541]

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@Sansan wrote:

I don't have the app nor do I want it. I prefer to sign on online.

Every single time I sign on it tells me that a message is been sent to the phone. Below this, there is a box that says to check if this is a trusted device. I check it. Yet I still get the code each time. 

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I've never been able to get the option to work, but check that the cookies aren't being autoamtically cleared upon web browser closer and that the cookies haven't been manually cleared.

[pmbc]

Agreed it seems a bit janky.  I don't know if there is any better success from a desktop browser and selecting the trusted device checkbox.  Unfortunately, I think their solution to this is their phone app.