Purchased a new subscription- Need help on changing from physical SIM card to e-sim card

[Sapkotaprem]

My name is Prem, I have subscribed to a plan using my email ID, xxxxxxxxxxxxxxxxxx

while purchasing the plan it was showing me that it takes 2 working days to get the sim delivered to my address but later on customer service agent said it takes upto 2 weeks depending on conditions. I have already put a request to disconnect my old phone number hence I need the new on faster. My device is compatible for e-sim hence I would like to cancel the physical SIM card and subscribe for e-sim card please. 

[esjliv]

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@Sapkotaprem wrote:

Thanks for your response.

what I really wanted to know was how can I get e -sim instead of physical SIM card? I have already paid for physical SIM card and it's on the transit for delivery but I want e-sim now.

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@Sapkotaprem  - submit a ticket with CSA, or go through this link to help you activate an ESIM: Public Mobile Online Activation Assistance

Then, when your physical sim comes in, keep it for future use. If you ever get a new phone or need to switch phones you can do a sim swap on your account through My Account with it. Or, give it to a friend for a referral.

Some info here on esims: https://www.publicmobile.ca/en/ns/get-help/articles/get-a-sim-card

[Sapkotaprem]

Thanks for your response.

what I really wanted to know was how can I get e -sim instead of physical SIM card? I have already paid for physical SIM card and it's on the transit for delivery but I want e-sim now.

[dust2dust]

If you want to keep your old number then you should not be requesting to disconnect. The old provider will close the account upon successful transfer.

You could also find a store near you that has sims. Click on the Pick up a sim card link down below to find a store and then call ahead for stock.

[computergeek541]

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@Sapkotaprem wrote:

while purchasing the plan it was showing me that it takes 2 working days to get the sim delivered to my address but later on customer service agent said it takes upto 2 weeks depending on conditions. I have already put a request to disconnect my old phone number hence I need the new on faster. My device is compatible for e-sim hence I would like to cancel the physical SIM card and subscribe for e-sim card please. 

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Please remember that any messages posted here can be seen by anyone and your contact informatin shouldn't be shown to everyone.

I suspect that you're going to need to await arrival of your SIM card to finalize the activation before being able to change to an eSIM.