Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good morning, I signed up on Saturday, chose to go the eSIM route as my iPhone XR is compatible. I can see the payment came out of my bank account. I still cannot use my phone for calls and I cannot receive any messages unless I am connected to wifi....
Hi there,I am trying to help a friend with an iPhone 12 switch over to PM. We are having troubles with it.We successfully ported over service and have calling and data, but no SMS, MMS to android devices. iMessage is working (but that's because it is...
Why isn’t there a SIMPLE way to contact support? Where do I message privately? This whole community thing is ridiculous.
I just activated my account Saturday morning. I cannot send or receive texts. I'm also not getting 5g service in Calgary. Later Saturday I submitted a service ticket but haven't heard anything. Do they email you? How long does it typically take to ge...
I subscribed to public mobile and I was never able to complete the activation due to number port issue. I asked my question over and no one is responding. In the meantime I am paying too bills. So please cancel my subscription. Thanks
Hello i could not login to my accoumt a few days ago because of some “A1” error, i wanted to remove my credit card, but it wou
Hello, I subscribed to one of your plans last month and created an account with Public Mobile. how ever I was never able to go to my account because there was an A1 error!I tried to submit a ticket but the website doesn't open and I tried in incognit...
I am currently in Japan for schooling and will be back in half a year, but my public mobile accts says my number and acct will be deleted in 90 days what can I do to prevent this? I have already skipped one subscription period and cant do it again.
I have a terrible situation now. I supposed to transfer my number to this company. However, whenever I tried to activate SIM card which I ordered it says “not valid SIM card”. And then when I want to login, the page is down or maintenance so I can’t ...
I cannot access my account. I have this message: Forbidden AI. How can i fix this issue?
Missed texting for transfer request and now having trouble in receiving calls and texts msgs so now not able use SIM card properly. need help to fix the issue and initiate the transfer request again.
So I had to create a new account to ask this question here. What happened was I tried to log onto my (original) account and it looked like I forgot the password. No problem, I said ‘reset password’ and however no 6 digit code email gets received on t...
I keep trying to log in and it doesn’t work. Keeps saying forbidden AI?? What is going on. The app won’t log me in either
Hi,I got the 75gb Canada-Us promo and prepaid for 90 days.tried calling the us and can’t get the call through.my account now says I only have canada wide voice.also not sure about us data roaming now. What to do?
How do I switch from a SIM card to a eSIM on a pixel 4
I have a fairly new plan with unlimited data, how do I use up the loyalty data that I received a month ago
I've been through all of the standard stuff. I think the problem is that I swapped out the SIM card before getting the confirmation text from my old provider. Now Public Mobile seems to be making it very difficult for me to be in contact with someone...
Do you lose your rewards if you change your plan?
I have an activation that keeps referring to esim without the option to select physical sim, I have been going in circles for that past 8 hours, support agent has not helped
Just ported over from bell this morning. Using iPhone 13, calls are fine Texts are not coming in. Seem to be sending with bell SIM card still inserted. Help
So when I go to register and pick a plan the info"i" button says have it delivered or choose to pick it up in store. However, there's no way to pick the sim and choose to pickup in store, so you can't benefit from the free sim. Am I missing somethi...
I will like to close my account
I've been trying to make a call to New Zealand. It's something I've done many times before. It sounds like they pick up and then hang up. They say they get 2 rings and then it stops. I've confirmed I have minutes available and New Zealand falls under...
Hi, I am super frustrated! I ported my number over yesterday and noticed today that I cannot send or receive text messages. My Imessage and Facetime are always saying "An error occurred during activation" on the phone number and it wont activate. I h...
I messaged CS_Agent about a day ago and they haven’t responded yet. Are they off on the weekends?
Was able to get phone calls receiving and making, as well as data working after resetting the network in settings and restarting the phone. But SMS still does not work, I cannot send or receive, it says it was sent but no one gets anything and I cann...
How do you get the free SIM card when you subscribe for a new customer.
Hello,I ported to Public Mobile on April 6, 2024 at 1206 am. It is now April 7, 2024 at 110 pm and I still cannot receive calls or text messages. I can make calls. Does anyone know why the port is taking so long? I sent a message to CS_Agent but no r...
