08-21-2023 06:50 PM
I can’t change back to 25 dollar plan although it exists until I sign in
Solved! Go to Solution.
08-21-2023 10:27 PM - edited 08-21-2023 10:44 PM
@dust2dust if OP can do it himself, he won't asked 🤣
don't feel grumpy.. you get my bravo back
@Handy1 helped OP, so why not 👍
08-21-2023 07:14 PM
Why is support being suggested? You can do this yourself.On a non-mobile browser and the app have you selected the All button next to 5G speed and 4G speed? Then scroll down. If you select 5G you'll see only 5G plans. Same with 4G. Select All.
08-21-2023 07:10 PM
@Alg - if an incognito or private mode tab did not work, can you try a different device to see the $25 plan?
What are you seeing? Is your account active or suspended or on hold...anything else to report?
08-21-2023 06:57 PM
@Alg You can get support to help you change to the plan
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-21-2023 06:55 PM
Hi @Alg
login My Account using browser , using Incognito/Private/Secret mode and try again
Please use Change on Renewal option to schedule the change unless you want to change it now, then use Change Now
if still unable to change back to $25 still , submit a ticket with CS agent here for help:
08-21-2023 06:54 PM - edited 08-21-2023 06:55 PM
@Alg wrote:I can’t change back to 25 dollar plan although it exists until I sign in
@Alg , I still see it on my account when switching subscription plans in the Public Mobile app & on My Accounts on the Public Mobile website!
