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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12200 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23162 Views
  • 183 replies
  • 25 Bravos

Resolved! Credit

I need a credit for add on bought by mistake but not used

Public Mobile

I Joined last year and my phone was screwing up this Feb so I went to Walmart to buy another, the guy said I couldn't buy outright and had to go with another carrier. So I said what about Public Mobile and all the great humanists that helped me out, ...

webspy007 by Good Citizen / Bon Citoyen
  • 677 Views
  • 6 replies
  • 0 Bravos

Resolved! Get new sim but keep old number

Sim card/phone got submerged in fuel. If I get a replacement sim card from Public can I keep the same number? And how do I order a replacement sim card?

AdamGlass by Good Citizen / Bon Citoyen
  • 1086 Views
  • 10 replies
  • 0 Bravos

only $4 SIM folks, canadian cell supplies

https://canadiancellsupplies.com/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile?_pos=1&_sid=6fb479669&_ss=r Edit; might have shipping fee 

yackinlyn by Model Citizen / Citoyen Modèle
  • 1303 Views
  • 18 replies
  • 4 Bravos

Resolved! phone number

didn't receive my phone i ordered dec 19th charged my master card $44.85....is there an ACTUAL PHONE NUMBER WITH A ACTUAL PERSON THAT CAN FIX THIS.

kalvinator77 by Great Neighbour / Super Voisin
  • 594 Views
  • 4 replies
  • 0 Bravos

Return a phone

I was wondering how does a person return a phone if they wanna get a refund that I just got in the mail.

Joshentz by Great Neighbour / Super Voisin
  • 523 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card

Help please. is there anywhere to buy SIM cards in store anymore don’t want to wait for online order?

Tablet by Great Neighbour / Super Voisin
  • 705 Views
  • 6 replies
  • 0 Bravos

Resolved! Bonus SIM - availabile in store?

Hi, I am looking to get SIM cards for 2 - 3 kids. I see if I buy one online, a second would be free as a bonus. Is this promotion also available in store? 

EdApeman by Great Neighbour / Super Voisin
  • 541 Views
  • 5 replies
  • 1 Bravos

Resolved! Can I? Can’t I? If I can’t, why not??

Why can we not buy a SIM card replacement using our account balance? Well, really I don’t want to hear the “why not” theories. Would it make sense to have that option to buy that way? Or for a phone as well?

Address not updated

Hi good day i ordered a sim more than a week ago but i think it was delivered at my old address because i havent updated my address in my profile will it be able to delivered to my address if no one picked it up from my old address because no one liv...

breinmaldo by Great Neighbour / Super Voisin
  • 371 Views
  • 5 replies
  • 0 Bravos

Re: refund and renewal

I need a refund of $70 back… for the $20 ad on plan and I also accidentally charged my card twice for $56 twice for my current plan. I also need for my plan to be renewed before the due date. I am unable to do it from my account. 

Shanique by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 1 Bravos

Sim card order problem

Hi , i bought 2 sims cards November 8 , 2022 , this is November 26 , 2022 and i dont receive my sim cards , whats going on ?

FranklinBoss by Good Citizen / Bon Citoyen
  • 398 Views
  • 4 replies
  • 0 Bravos

Resolved! Black Friday sale

I received a promotional e-mail advertising a Samsung A13 phone for $199.0, when I click on Buy now the price is $259.00. I would like to buy this phone, please advise.?

embacher by Great Citizen / Super Citoyen
  • 484 Views
  • 6 replies
  • 0 Bravos

Resolved! Cancel Sim Card Purcahse

Hi, I ordered a sim card online however I went in-store to purchase a sim card so I wouldn't have to wait. How can I cancel the online order? Cheers.

Uberawr by Great Neighbour / Super Voisin
  • 505 Views
  • 4 replies
  • 0 Bravos

Friend referral code activation impossibility (a cautionary tale)

I wish Public Mobile would stop sending me info on 'special deals' to refer a friend, when it is impossible to use the referral code.  Has anyone else had this problem?I 'referred a friend' before the October 31st deadline to hopefully take advantage...

Chieflief by Great Neighbour / Super Voisin
  • 409 Views
  • 4 replies
  • 0 Bravos

Resolved! Selling Public Mobile SIM Card

Hi Everybody !Can I buy some Public Mobile SIM cards from Public Mobile or stores and sell them to friends in our community?

sadek by Good Citizen / Bon Citoyen
  • 375 Views
  • 2 replies
  • 1 Bravos

Resolved! PHONE LOST

Hi My phone lost somewhere how can i get new sim card ? 

vraj31 by Great Neighbour / Super Voisin
  • 309 Views
  • 4 replies
  • 0 Bravos

Resolved! Refund

I have ordered SIM card online. My card is charged but  I got an email that the payment was not processed. Please advise on this issue.

paulgatkek by Great Neighbour / Super Voisin
  • 555 Views
  • 8 replies
  • 0 Bravos

Resolved! problems purchasing phones

I currently have one public mobile account and want a second for my wife. Also our phone is dying. So we want to buy 2 phones and one sim card. The store won't let me do it. It says you can only purchase a maximum of 2 phones.

Resolved! Referral reward taken by kiosk worker

Hi, I signed up for public mobile in June. My wife has a account, so I asked the kiosk cellphone agent to ensure my wife was getting the referral, but I wasn’t sure what her code was. The lady asked another person to help and we got a code. When I ju...

TroyM by Good Citizen / Bon Citoyen
  • 1464 Views
  • 26 replies
  • 1 Bravos

where to buy a SIM card (Brampton, ON)

Good Day everyone, Where can I get a SIM card to buy, I am in Brampton, ON.  Amazon is out of stock and it seems as there is some delivery problem purchasing online. Thanks

kltt by Good Citizen / Bon Citoyen
  • 529 Views
  • 7 replies
  • 0 Bravos
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