Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a new SIM card but it has not been delivered. Can I cancel the order and purchase one at a local Telus store
Hello, I was really looking forward to changing over today but I was told that Public Mobile has pulled out of all retail locations and has moved to strictly online. I still ordered my SIM card this morning and will patiently wait but not being able...
its is already more then 8 days still i haven't received my sim card
The cell store that used to sell public SIM cards says they are no longer available and have been discontinued - is this correct?
I have another sim card from another country, and I want to add it to my phone as an E-Sim.
Hi,I wrote to someone last friday and she told me that I would have more information about my phone that was not delivered and that I ordered 1 month ago. I would like to know if my package is on the way.Thank you for your time,Louis Allard
Hi. I live in Calgary, Alberta My postal code is T3B 2C#. The closest store to me is 'Koodo Store,' at Market Mall. When I call the number of 403-288-1228, there is no answer or a place to leave a message. I'm trying to determine store hours! Help a...
I have just ordered two SIM cards, order number 297766, but I forgot to include my apartment number in the shipping address. The billing and shipping address is: Michelle M 7 Bxxxxxx Court UNIT 7xx Town, Province X0X 0X0 Please add "unit 702" to the ...
In the event that I need to buy a new Public Mobile SIM Card, is it possible at all to still buy them at a retail location (besides Koodo stores)? I've read that Public Mobile has changed SIM Card distribution to online, but I've never really liked ...
@J_PM Given all the trouble customers are having now that "user-friendly" mobile self serve account is up and running with a whole host of frustrating restrictions I am reposting this post on how to purchase and add a voucher without using the self s...
Why does the main page say distributor changed and to get a new SIM card? Is this for everyone or new customers?
Why did London Drugs tell me that they don't activate Public Mobile sim cards? They said they would rather promote Koodoo than Public Mobile?Where else can I activate Public Mobile sim cards other than your website?The salesman at LD said Public Mobi...
I ordered a phone on line - UPS says they delivered it - I didn't get it - now someone has my phone and - now what? who do I call ? this strip bot on here is of no help and no phone numbers or customer support... maybe I am out $200 - Can anyone s...
Please reactivate my Visa credit card and restore service. John McDiarmid
I am cellphone store selling public mobile service.I activated a plan for a customer but the sim is not workingI tried in different phones and still its not working
Where are stores in Edmonton
I purchased a sim card on April 26 in a kiosk of Bridlewood mall, but both of us still did not get $10 credit or messages. The registration was done by the guy in the kiosk. And now he is gone and another girl there said they are non business of this...
Yeah I ordered a sim on the 19th of April and it still hasn't arrived , I talked to the customer support agents of public mobile via community DM and they said they can send me another one or I can go pick up one at a store or kiosk , first of all yo...
I ordered a new SIM card - Triple Punch SIM Card × 1, but up to date, I have not received the SIM Got notification on Mar 23/2022 that it's been shipped but i have not received itThe order number - 288176
Canadian Cell Supplies has public mobile SIM cards on sale for $1.99 for a limited time. Free shipping via Canada Post. https://canadiancellsupplies.com/collections/latest-products/products/public-mobile-multi-sim-card-3-in-1-standard-micro-nano-lte-...
I posted a post a while ago, maybe even one month ago about how I still haven't received word or delivery of my cell phone that I had purchased on February 24th, 2022. As an update, I decided then to contact a customer service agent who then helped m...
How can I create a ticket to return my faulty refurbrished phone ?
Hi FolksI lost my SIM card with an activated plan before create MyAccount. Could I transfer the plan to another number through a store?
I didn’t receive the Sim card. Two weeks already are gone and still nothing…(, still waiting for a Sim…
i ordered a phone from Public on Saturday but still havent received any shipping information. Will I, or does the phone just show up?
I lose my SIN card.How can I buy the SIN card with my old number?
Hi, The 26th of January I ordered a Public SIM mobile (Order 282772), and then I received an email saying the following: "Your order is confirmedWe’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipmen...
I have the confirmation email from the purchase and my shipping address is typed in correctly. The purchase was on February 24th, Thursday and it said 3-7 Business days. It has been 8 Business days already and the cell phone hasnt arrived still. I'm ...
So 3 family members use public mobile for years now... Trying to order 2 used phones and Public Mobile cancelled order (Wife's phone old iphone 7 glitching and 15 year old has decided to replace old hand me down... I was told to post here... also...
