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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data connection issue

Good eveningHaving problem with my data connection, I paid my monthly due yesterday morning thru my public mobile account and still don’t have internet connection until now.Its on my transaction history and deducted on my chequing account.Hope you ca...

Vouvher not available !!

hey guys,I just paid $40 with the Voucher and it didn't went thru, it keep saying voucher is unavailable, i don't know why.any idea, my service is cut now and its so weird, i can't use my number and i can't pay through voucher.

Resolved! Bonus data used before plan data ran out

Hi, I have a 1GB data plan, (500/500 w/ auto pay), but for some reason, after using only 200MB of data, the bonus 3GB add on started to be used. How do i rectify this? My understanding is that the account should use the 1GB first, then use the 3GB a...

Wrong messages

Resolved! New phone number...wrong city!

Wow don’t even know where to start with this weird problem. We signed my daughter up with a new PM sim card and PM account at London Drugs where she was offered several new phone numbers. She chose an easy sounding one starting with 778 and as we liv...

Pre-Authorized payments

Resolved! Pre-Authorized payments

I'd like to make pre-authorized payment from my newly bank account debit card. If I were to change my Public Mobile Auto-Payment using this debit card, does Public Mobile consider this a Pre-Authorized Payment?

paied tow times

Hi, I was going to add one data to my plan, and I charged tow times can you awav one pls

my speakoutwireless account is expired right now, can I still port number?

my speakoutwireless account is expired right now, can I still activate PM account and port number over?

Incoming international texts not received

I use international text to keep in touch with family and friends in the UK, all was working great but a few months back I stopped receiving texts. I thought people had just gone quiet but now find out that although they receive my texts I do not rec...

Invalid SIM

I just purchased a SIM card from WalMart but when I fill out the activation information, it says that the SIM card number is invalid.Anyone else have this problem?

Not able to Send photos

Resolved! Not able to Send photos

Hi,I have a huawei p30 and a huawei p30 lite. I used to be able to send photos with my huawei mate 9, but I cannot send photos anymore after switching to huawei p30. Neither could my boy with huawei p30 lite. Should I reset some settings?Thank you.

Resolved! Reactivating my plan

Hi there, I had a concern with my acount payments and I’m wondering if you can help me. Currently I’m set up for a pay as you go plan, and last month I payed a $40 voucher, I already had $10 in my account and I bought a $20 voucher before the next mo...

Resolved! replaying missed phone calls

how do i replay missed phone calls

Service issues

Unable to make or receive calls. Shows that the phone is active on the system. Been a long term customer. Yes tried turning off and on, removing SIM card etc.

Automatic payment

I have activated auto pay option. First payment I got $2 discount but for next payment it’s showing No discount. As per my understanding auto pay is eligible to get $2 discount every months payment??? please clear me thanks

How do you stay aware of new discussion threads posted in ANY Category to help earn more rewards?

One of the shortcomings in this forum is that there is no direct way to get notifications of new threads posted, so you have to constantly manually monitor EACH category for new topics... Is there no automated way to get notified to facilitate earnin...

Account number

I would like to communicate with a moderator

Rewards System

Hello everyone, Any advice on how i can best take advantage of thr rewards system to get my bill down to zero. Currently on the 25 dollar plan. Also any tips on getting more referrals? Thanks

Name from Notification Message not same as my registered name in my profile

I got notification message from SMS, it did not use my registered account name, why? how can I have it corrected. No where in my profile (self serve) I found the name being used in SMS message.Please help. It is a puzzle and I do not understand.

Resolved! my account got deleted

Hi there, I hope someone can help me. Last week I applied a new line from Fido (they had a promotion) so I ported my phone number to Fido. But then my Public Mobile account was deleted by porting my phone number. I paid the plan for this month alread...

Resolved! 5198, compromised ?

So chkd, and the latest query about this number was early Sept. I see that it is a common number used by Pub'Mob', as I thought it was. Anyone else receive odd acting (presumed) texts from this number the last 48 hrs ? Back story;_ Anyways yesterday...

Can't top up my account

Resolved! Someone opened a PM account on my name

I am getting welcome and activation emails from PM. I suspect someone is trying to do a SIM SWAP. How do I get the PM account terminated to protect myself? Can someone help?

Re: Submitting Trouble Ticket

hi,I need my PUK number as my simcard is blocked

lost phone

hi!i lost my phone 3 days ago and i want to cancel my number

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Data connection issue

Data connection issue

Vouvher not available !!

Resolved! Bonus data used before plan data ran out

Wrong messages

Resolved! New phone number...wrong city!

Pre-Authorized payments

Resolved! Pre-Authorized payments

paied tow times

my speakoutwireless account is expired right now, can I still port number?

Incoming international texts not received

Invalid SIM

Not able to Send photos

Resolved! Not able to Send photos

Resolved! Reactivating my plan

Resolved! replaying missed phone calls

Service issues

Automatic payment

How do you stay aware of new discussion threads posted in ANY Category to help earn more rewards?

How do you stay aware of new discussion threads posted in ANY Category to help earn more rewards?

Account number

Account number

Rewards System

Name from Notification Message not same as my registered name in my profile

Resolved! my account got deleted

Resolved! 5198, compromised ?

Can't top up my account

Resolved! Someone opened a PM account on my name

Re: Submitting Trouble Ticket

lost phone

Can support help me get my discount back? and setu...

Outgoing calls to 1 (778) 580-4001 on dates phone ...

Lost access to account

New subscriber issues

Service