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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service Coverage for 3G data VS LTE

Hi, I just signed up for a plan with only 3G data. I am in Northern Ontraio and the coverage map covers my area no problem. I just put in my sim card and it says no service. I heard that the coverage was the same as Telus? I was with Telus before and...

Resolved! Frequencies and bands

I have a Samsung Galaxy note 8 (SM-N950F, international version) and the website says that it'll work with any gsm carrier. So I have a question - is public mobile a gsm carrier? What frequencies does it use?

Mobile not working

Even though i have a 45$ balance i am unable to use data on my phone.How to deal with this?

Resolved! porting in a number to existing PM account from Speakout

This morning I attempted to port in a number to my existing PM account from my active Speakout account. After about 4 hours I received a text on my PM account phone that says I need to "go to publicmobile.ca and click Contact Us and complete the SIM...

Resolved! Problems creating an account

I have tried to create my wifes account but the first time the web page crashed after i entered the credit care info in. I tried to sign in using the same info i created the account with but it doesnt take. i tried to recreate an account but now it s...

Resolved! Activation - Appels entrants non disponible

Bonjour, j'ai activé mon compte récemment et transféré mon numéro d'un autre fournisseur. Je peux faire des appels sortants, mais les appels entrants ne fonctionnent pas. La personne qui tente de me rejoindre reçoit un message comme quoi mon # n'est ...

porting of my VOIP Number

Hi PM,I activated my SIM on August 2, 2019 and completed my signup. My mobile phone says "Public Mobile", but I cannot receive calls. The calls are being recieved on the VOIP land line still. My account # is xxxxxxxxxxxxxx. Today is August 5 and I ha...

Resolved! LTE or 3G?

I'm confused as to why my phone says it's running on LTE data but my plan says 3G? Is it LTE or 3G? Sorry if this question has been asked already.

Lost SIM status on reboot, now defaults to Telus

Hi, I am a Koodo (previously PC Mobile) convert, and even though I had this issue several weeks before (apprently solved by re-seating the SIM between a power cycle), the problem has returned. I rebooted my phone (Moto G5) this morning, at which poin...

Resolved! Data

Do i get charged if i go over my data?

Resolved! Texting

Does all plans have unlimited incoming and outgoing text within Canada

Resolved! Activation failed - "contact public mobile"

How do I "contact public mobile" I can not activate the sim card and it keeps telling me that I need to contact public mobile... but there does not seem to be a way to do this!

Cannot sent pictures from my I phone 6s.

My I phone will not sent any pictures with a text message. Just recently changed to Public from Freedom I have the $60 dollar plan it is supposed to work everywhere.

Resolved! Unable to purchase add on

Hi unable to purchase add on for US roaming. My credit card not going through.

Card amounts

Hi, does anyone know if I can purchase either two $10 prepaid card's or a $20 card at Walmart? I've only seen $28 and $43 available to purchase at Walmart and I need to add an additional $20 to my account tomorrow. I don't have the fund's on my b...

Activation

I bought a new sim today and its data is working,but can not make a call

made a payment and my phone is still suspended

can anyone help me out i dont know who to contact at public mobile i made a payment and it cmae out of my bank account but my service is still suspended ....i check my balance it sayes i have a 30.00 balance ....please help thank you

Phone not able to make outoing and receive incoming calls

Hi, My account number is xxxx 3 days ago, I can't make outgoing and receive incoming calls on my phone. My account is in good status and not sure what has happened. Please help ! Edit by mimmoKK

Resolved! Add ons

I purchased a 500 minutes Add on. Where can I find a reference to it on my self help page?

Porting number from rogers

Around 6 hours ago I ported my number from rogers. I'm able to make outgoing calls (some local numbers say there long distance) but when anyone tries to call me it goes straight to voicemail. Data works. Any suggestions? Thanks

Can not text or use data

Phone will make and recieve calls, but will no longer text or access data. New plan, have unlimited text and 1g data. Tried to reset APN but there is no setting where I can add a mew ASN. Currently showing Telus ASN. Any suggestions?

Resolved! regarding upload of my phone

Hi, can you help me uploading my 20 dollar voucher and active my phone,.my phone number is xxxx Edit by mimmo

Forgot Password (No email response yet)

I forgot my password to my account and I have clicked, the fogot password link + supplied my email but I have yet to recieve a response email to reset my password. I need some help thankyou.

Invalid phone number! Help!!

Hello, I have my new SIM card and I m attempting to create an account BUT when I enter my phone number at step one it says that it's either invalid OR that I have already created an account and prompts me to recover my forgotten password. When I att...

why charged me while i did not pre-authorized !!

I cannot believe it that you charged me while I did not pre-authorize. I got two sim cards for my family last month in the airport Montreal and I asked the lady to not pre-authorized them because I do not want a contract so she said ok do not worry i...

Port number from Koodo prepaid - no response from Moderator_team

I'm new to Public Mobile. I would like to port over my Koodo prepaid number. This cannot be done in self serve, must be a Public Mobile rep.I've sent 2 private messages to "Moderator_team", but they have not responded yet. Is there anyone else I can ...

Resolved! Will my umidigi F1 play work on your network

Resolved! closed/suspended account

Hi,I got a new phone and inserted a new SIM

I was taken off IMEI blacklist after reported as a mistake. How long til service is back?

Hello, My phone was blacklisted because my IMEI was mistakenly reported by a family number who used the wrong iphone box when reporting their stolen phone Public Mobile said they'd removed my IMEI number from the blacklist about two days ago but my ...

Resolved! wrong add on

I think I bought wrong add on can it it be changed or refunded

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