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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

System generated text message from PayPal is being blocked by PM

PayPal is trying to send me a code but it is being blocked by PM due to " system generated text message error" how do I unblock messages from Pay Pal?

Is Blackberry Motion compatible on Public Mobile?

I've tried the phone compatibility check and my phone isn't listed. It's a Blackberry Motion and I'm on the Koodo network, but would like to switch to Public Mobile. Surprising that it isn't listed, is there still a way for me to get a Public Mobil...

Resolved! How to earn more Rewards

Resolved! activate cellular network for voice calls

Hi,I am new, to this community, I have activated, the phone, with new number.BUT, a get this message: "cellular network not available for voice calls"I need to fix this.How to activate cellular network for voice calls? Thanks,Tims

Resolved! Error reporting data use?

Hi, I’ve been on vacation recently without wifi and have been using my data for a connection. When I checked the Public Mobile self-serve website, it says that I’ve used over 8GB of my data since Tuesday (when my plan last reset). However, my phone’s...

Resolved! Switched my sim card from iphone to android

Iphone gave out, purchased a new android and put my sim card in the android It works but most people i know have an iphone and they are getting my texts But they cannot send them to me. My spouse has iPhone and she has no problems

Resolved! Number transferred

Hey everyone, I just swapped to public earlier today. About 12 hours ago now. I have ported my number over from bell and it works now for outbound calls, and texting works both ways. But I can't text long distance numbers, and can't receive calls, an...

Resolved! Auto pay never credited.

Auto pay reward was never credited to my account. I would like the problem solved.

Resolved! Is the Samsung Galaxy Nexus i9250M Compatible?

Hi, I have a Samsung Galaxy Nexus (i9250-M).According to the link below it's a GSM/HSPA phone.https://www.gsmarena.com/samsung_galaxy_nexus_i9250m-4432.php# When i do a phone check (link below) on Public Mobile I get a green checkmark on 3G 850MHz, 1...

Resolved! Need sim swap

London Drugs told me my self serve account was set up when I moved my number to you a few months ago. I lost my phone and have bought a new sim and London drugs says they can't help. Without a self serve account I am unable to activate my new sim in ...

Missing data

I am missing 3 gigs of data from the last 6 days while my old phone was smashed and before I got this new one set up. And my welcome offer from when I first signed up last year of 500mb was never credited to my account either. I'm looking for at leas...

AutoPay

Does autopay reduce my bill every month by 2$?

Sim card

Can I port my phone number to another sim not public card

Inquiry On The $15 Plan

Hello fellow PbMob users and a big thanks to anyone who answers my questions. I should tell you all now that I do not get to login to this website everyday so sorry for late replys. https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed I was w...

Reset password

I tried to reset the password, but it showed me this message: "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"

help setting up

I got 90% thru the setup when I saw that my address had an error message. I had to return to the 1st screen to correct the address but now when I try to get thru the first screen it says my SIM # is invalid. I'm assuming it's becasue I'd already sta...

Resolved! Activation Issue

Hi, I just activated a new plan 6 days ago and was porting my landline from Rogers. I still don't have things ironed out. Got a text from PM saying they are experiencing difficulties processing the request, and that I should complete the SIM activati...

My account was hacked

Just for the benefit of others, I am passing along the experience I had over the last couple of days in the event you run across the same thing. My episode began when I could not get phone or text service, although internet was ok. I began searching...

5gb bonus

I bought a sim card on a one day sale. Said I'd get 5gb extra data. When do I get that? Don't see it on my account.

Activation issue

Hi there, I'm trying to activate a new SIM card for Public Mobile. I used to be on Public Mobile, ported my number out to Fongo (as I was out of the country for the year), and now am trying to activate a new SIM card. I got to the payment screen and ...

Resolved! Referral Number

Hi, I signed up with Public Mobile today & used a referral number from a friend. Unfortunately, it didn't work for some reason. Is there any way to remedy this? Thank you!

Any way I can rechoose my selected number after a timeout?

Hi, I am new to Public Mobile and had a new number chosen during activation. It was available and I got on to the review order page. Before I was able to pay and finish the process, I ran out of time and had to start all over again. I tried to choose...

Problems setting up Setting up Auto Pay with Visa Debit Card

I am having trouble setting up Auto Pay or making even a one-time payment with my RBC Visa Debit Card. This is the error message I get:Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase ...

Impossible to start.

So I bought a sim card 3 weeks ago now. I tried everything to activated it, without any success. I deeply regret having choose Publicmobile right now. As they advice me where I bought the sim card, I bought a voucher to refill my account. It did not ...

Resolved! Plan change

When I upgrade my plan do I lose referral & other bonuses that billing period?

Resolved! Invalid sim

Hey I started setting up a sim for my friend who's coming to public mobile, I got everything in and to the review part (second to last step) and realized I had some typos, so I used the previous button to go back (not the browser back button) however...

Resolved! Not a question but an FYI for those living in Charlottetown PEI

https://www.theguardian.pe.ca/business/charlottetown-mobile-repair-shop-becomes-authorized-reseller-for-public-mobile-cellphone-packages-320121/?fbclid=IwAR1qU4ThWxdN8L4tH77PH4xDmapqy9g0IL7t0dKNSiMbMClDGXszj7FX6uw

Resolved! uncompatible sim card

Hiwhat should I do?my SIM card is not compatible with my new (second hand) iPhone SEmy present phone is a Motorola 8gb, I seem to have the smallest SIM available in hand

I’m frustrated about my Payment

So I changed my payment autopay from my bank card to my MasterCard. And I had 17.00 in credits. They charged me for my 40.00 phone plan. 43$ to my MasterCard. 24 to my bank card and the 17$ credit is gone. But didn’t go anywhere towards the account...

Resolved! Suspended accounts and improper charges

Hello, I have added my parents to public mobile a few months ago and their plans had been recently suspended due to insuffienient funds even though I had set up auto payment for them. Issues I'm facing on both my parents' accounts:unable to see their...

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