[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Account expired ?
I’m currently on auto pay and my account needs to be “reactivated”. My payment came out on Jan 17th. No funds does not apply to me. Any help would be appreciated.
Resolved! Canada wide talk VS long-distance
I’m on a 100-min Ca wide talks plan and because I reached 99 mins, I tried to add minutes. For $5 I added on 500 mins of Ca wide long-distance. « Talk » and « distanxe » are the same, right?
Free month and 5G data
Signed up today! How do I get this free offer??
Resolved! texting failure
I started as a client of public a month ago. I have the $25/month [plus taxes] plan. I cannot either send or receive text messages since day 1. I still don't have an answer about what's going on or whom to contact or a telephone number for customer s...
Will downgrading plans affect the Boxing day promotion?
Hello,I signed up to Public Mobile with a $25 plan for 1 GB and there was a promo of a second month free plus 5GB. My renewal is coming up, and I want to downgrade to the $15 plan since I don't use the phone that much. When I was going to change the ...
How to cancel an order
Hello, I placed an order yesterday and I would like to cancel, but I don't have an account yet and never got the confirmation email.
Resolved! activated sim card, got new phone number but people cant reach me
Hello, I need help. I activated sim card today, got new phone number. I can make calls no problem. When people are trying to call me they cant. Someone else is answering. I thing my phone number was assigned to 2 accounts, can someone help me. I trie...
Resolved! Contract Terms and Customer Service
What and where are the contact terms on your website? Is there a phone number to speak with a rep? Thanks
Resolved! No network
I've had this account for more than 2 years. It has been working flawlessly, but today ....no more network... Nada, nothing., I've swapped the sim card to another phone (yes unlocked !) and still nothing.... So now I know the problem is with Public M...
Resolved! Is it Holiday giveaway data still valid for now?
from my account overview it still shows i have holiday giveaway 2gb addon, after i fnished using the 1gb at 3G speed, can i still use the remaining 2gb addon?thanks!
SIM card not delivered since a week - Please Help!
Its been a week since I purchased a SIM card. The card I ordered was to a temporary address and my address will change in 2 days. Could someone please help me track my order status or direct me to someone who can? And if and where can I request to ch...
Resolved! account help
hello,I haven't logged in to my account since I opened it. I recently changed my back card and forgot to update PM account. auto pay did not com out and I cannot remember my email or pass ward to log in and change it. is there anyone that can help me...
Resolved! My phone is only receiving ~33% of incoming calls
I've been on the Public Mobile network for a few years with multiple devices. Currently using an iPhone 11 for a year and a few months. Have not had issues receiving calls until this week. But as of today, only around 1 in 3 calls are being received ...
Resolved! Updating credit card info for the auto payment
How to update credit card info of the autopay option
Resolved! I live in canada and need to phone UK urgently.
I live in Canada and urgently need to phone UK on call phone. Purchased UK add on minutes last night. Purchase shows up on credit card statement but not showing as add on on my account and cell phone tells me I don’t have add on
Network Signail
I puit my Public Mobile sim into a brand new unlocked phone and its not giving me any network signal My Phone is the NUU G3..Can you pls advise on what I can do..The sim works on any other phone but not on this one
Resolved! Submit a ticket error
I just activated my SIM card, created a new temp phone # and want to port over my existing Koodo #. I went to the Bot which takes me to this login page (below). I read previous threads on this but they haven't helped. I logged in via incognito and st...
Is Roaming Add-on in the USA charged separately from monthly auto payment?
I have attempted 5 times to add the“Roaming add on bundle 250” in California and it will not activate, does not let me change my credit card update and I need this desperately right now. Thank you
Resolved! Locked out of sim
Hi my phone is asking for a puk code to unlock my sim. I thought about just getting a new sim but would like to keep my phone number. Any help with getting a puk is appreciated. Thanks
