Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, my contact is up for my current provider on July 18th. I was planning on switching to Public Mobile on that day cause they were selling 4.5gb data (3g) for $40/month (I was super excited to switch) but now I see that plan is gone Will it be ba...
Hello, I recently set my auto payed plan to automatically switch over from the $32 plan to the $40 plan on July 7. I now see on my credit card that I was charged twice, on July 7 and on July 8. I was charged $40 + tax on July 7, and $32 + tax on Jul...
Hi I got a SIM card activated at Wal-mart tonight for my mom.I also purchased a 40$voucher for her so she can pay for her plan. I had intentions of creating on profile and adding her credit card, but I'm not sure how to get in yet? The agent setup th...
Hello Public, I need the PUK code to unlock my bell phone. I have the sim unlock code already thanks Brandon
No cellular service Does anyone know why this keep happening. Currently I am on a 4gb 30 days plan.
I am a senior citizen. A few minutes ago I just entered a plan which I do not need. The cost is $30 a month. I want a plan for $ 10 a month. I tried to change to theis plan but the computer says that it can only be changed after 3 months.please help.
I ported a number from voip.ms a couple of days ago. At the moment I can make outgoing calls and they do show as that number, but when I call the # I get a "that number has not yet been assigned" message. Texts are also not working. Help!!
I am currently on autopay and I have 4yrs with PM, which gives me a total of 6$ of rewards per month on my account. I was told by customer service that all will be calculated and taken of my plan balence and the final amount would be taken off my cre...
Hi, I just went to a wall-mart to buy a sim card and activate the 30$/month plan.The problem is I don't see the refer-a-friend reward even though the wallmart employee told me everything was fine. (I gave him the phone #) How do I make this right ? t...
YOU ARE NOT ALONE! I'M TRYING TO SOLVE MINE, I HAVE NOT BEEN ABLE TO RECEIVE CALLS SINCE I SET UP MY ACCOUNT.
Been travelling in US. Bought a US 10 day text and talk package on 4th July. Worked for a bit but intermiittently. However, have not had service since yesteerday AM. Any thouhgts?
I have a province-wide plan (Territory wide really) and some calls are correctly identified as in territory, but other calls within the territory will show as LD and use up my LD minutes (bought the 400 pack to talk to relatives out of country). Gene...
Friend wanted reactivate his account but login fails. Retrieve password via email not work either. He trapped in an endless loop atm please advise
My phone plan randomly stopped working and i need my service to work again please help
Hi all. I posted this question already in one of the other forums but thought I'd repost for greater exposure here (apologies if this is improper). I recently bought a nokia 3310 3g from the states. It's a single sim running on 850 and 1900 freq. and...
I set up my public mobile account at Waltmart, since then I have not been able to receive calls and text messages. Would someone be able to assist me please? Thank you!
Just happened yesterday. I was using my SMS and was told that my number was different. I checked my usage history and it looks like it was replaced by a new one suddenly in the middle of afternoon. Nothing was changed on my side, I'm still within my ...
I just changed my number through the public mobile website to a 437 number, and I was wondering if it was at all possible to some how get my old number back. I read through the forums and know that if I want a new 416 or 647 number I could get a chea...
Is there a solution to this? I was away in PEI for a few days and on my last day this happened to me. Now my account is suspended.... I had changed my plan to the 4G/$40 and selected the option to "change on next payment date", all that resulted in i...
I am not sure what is going on, but lately the service in my home and community has been all over the place. I have 4 bars, and I don't move my phone at all, and suddenly it drops the call and there is no service at all. It's been going on for month...
Went to the WOW location at the Orleans Mall and was well received and taken care of. We checked everything on their screen, made me long on to my PM account, checked I was getting 4g-LTE on my new phone.Quite happy of the service (and the 45$ promo ...
Hello,My new PM SIM card is not working on my iPhone 6. It says that it is not supported on my phone. Please help!
Just to let some users know, I recently purchased a Xiaomi on Amazon from JP Mobile reseller and I was shipped the Taiwanease model that has more bands (M1803E7SH).If you plan on purchasing the Chinease GLobal model, make sure you have the "SH" versi...
I was wondering if on my account when it says Plan Expired is that because it’s waiting for autopay to kick in!? And when exactly does that happen...? My renewal is today July 9
I messed up and didn't get to Walmart today to switch my wife to PM . If I purchase SIM online now I won't be able to activate the deal expiring today because I won't have the sim# right? Oh well my bad .I'll see what PM offers soon and change her th...
Hi, I joined PM way back in 2013 so I had the old sim card since then. Now I got an iphone and I have already recieved the triple punch sim card. I have installed the sim in the iphone but i need help activating it. There is a form online that I have...
Hi There, I would like get my public mobile phone unlocked. Please guide me or support me on this. Let me know what all the information required. I am not a Public Mobile customer at the moment. Thank you.Regards,Silvi P647 xxx xxxx
Cannot get my current number back. Even my account does not sho**bleep** anymore. I'm still within my monthly plan... ?! Thanks
So I'm on the 250MB plan - and using Android 'Data Usage' to track my data. The problem I have is that it only tracks data by the month, but of course I'm on the 30 day plan (like I think most people). Is there any way I can change this to just track...
Hi Got this message when checking for data usage as I got a warning for reaching close to my data limit. Generic ErrorOh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login P...
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