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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76067 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76873 Views
  • 181 replies
  • 32 Bravos

Resolved! Information

I’m looking for my account number 

mahnooshkaveh by • Great Neighbour / Super Voisin
  • 1105 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

I have no idea how to ask a question. I have an issue with logging in. Don't remember the password or the answer to the secuirity question to change the password.

Boatman by • Great Neighbour / Super Voisin
  • 1007 Views
  • 1 replies
  • 0 Bravos

Resolved! Usage policy

What are the policies of Public companies for using phone numbers?

Finesse by • Good Citizen / Bon Citoyen
  • 1977 Views
  • 7 replies
  • 0 Bravos

Resolved! Number Porting

Hi Everyone, I am currently using Koodo service (No Contract) on a monthly plan. All i want is to swith to PUBLIC with the same number. Is it possible and how. Please help me i hate using koodo at my location and too much over charges.

Manishmani950 by • Great Neighbour / Super Voisin
  • 2372 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Live chat

hOW DO I TRANSFER ALL MY TIME INCLUDING MY NEW FROM TODAY TO MY NEW PHONE

kawalski7734 by • Great Neighbour / Super Voisin
  • 1279 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Live chat

I NEED HELPI BOUGHT A SIM CARD TO PUT IN NEW PHONE BECAUSE MY OLD PHONE GOT STOLEN 

kawalski7734 by • Great Neighbour / Super Voisin
  • 1087 Views
  • 2 replies
  • 0 Bravos

Resolved! Estimated payment is higher then plan?

Hello! I'm just wondering why my estimated payments underneath the rewards tab is showing up as 77$. When I'm on a 52$/30 days plan with 4$ rewards. My current plan:- 2GB at 4G LTE Speed- 3 Choices with Canada wide Talk- Unlimited Canada-wide Talk- U...

ThatCheddar by • Great Neighbour / Super Voisin
  • 1035 Views
  • 3 replies
  • 0 Bravos

Resolved! transplant phone numbers

What should I do if I help my friend transplant phone numbers to public

Finesse by • Good Citizen / Bon Citoyen
  • 1435 Views
  • 4 replies
  • 0 Bravos

Resolved! iPhone Xs Max data not working

Hi everyone. I have a iPhoneXs Max and the data only works when I shut the phone off and turn it back on again. Everything works fine with wifi but when I leave home and am mobile, it shows LTE in the corner but I can’t browse the web. If I do a hard...

RetiredGuy by • Great Neighbour / Super Voisin
  • 3303 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting Expired number

Hello, My partner is switching to a plan with another provider. We had ordered the new phone & sim 2 weeks ago, but due to pandemic it was delayed in shipping and we won't receive it until tomorrow. Unfortunately her plan expired today. Will still be...

fozefy by • Great Neighbour / Super Voisin
  • 2752 Views
  • 7 replies
  • 0 Bravos

Sim card and phone

My service is unavailable and I'm wondering why.i paid for the service and all of a sudden I can't call text or use my data. Can you look into this for me please and thank you

Madmonigan by • Great Neighbour / Super Voisin
  • 2327 Views
  • 11 replies
  • 0 Bravos

How to change my cellphone number?

I have just activated my Public SIM card. I have purchased my plan. I want to keep my old cell number. During the self serve process (they ask you to change cell number after setup)they said to take one of there cell numbers they had avaible which I ...

Je56 by • Great Neighbour / Super Voisin
  • 1677 Views
  • 5 replies
  • 0 Bravos

emergency texts

Hi, why do I not receive emergency alerts by text like most everyone else I know. For example amber alerts or even recently I know most people received a text for curfew here in Quebec.

apollo2004 by • Good Citizen / Bon Citoyen
  • 1308 Views
  • 4 replies
  • 0 Bravos

Resolved! wrong email

When I set up my account I entered the wrong email. How can I fix this?

Resolved! Recharge the account

hello, I just paid 25$ to recharge my mom's account and I got the NIP. I can't visit her in order to call 611 on her own cell and to recharge it due to Covid. I remember there was another regular number that I can call from anywhere and I can charge ...

wadia by • Great Neighbour / Super Voisin
  • 1188 Views
  • 2 replies
  • 0 Bravos

Resolved! top 50%

Hey just curious, is there a cut off to where you don't receive your reward even though you received a badge for being in the top 50% I mean I know it's only a $1 but I never received anything for my mediocre work

Data not working

I cant seem to figure out how to get my data going on my phone. Can someone help me figure it out

Resolved! Compatible with Samsung M31 bought from USA

I am considering buying the Samsung Galaxy M31 SM-M315F/DS 4G LTE from USA. It says as below. Would it be compatible with the PM network in Canada should I get it?  Will NOT work with CDMA Carriers Such as Verizon, Sprint, Boost Dual SIM Internationa...

dreamboats198 by • Great Citizen / Super Citoyen
  • 2759 Views
  • 3 replies
  • 0 Bravos