Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 70969 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 73878 Views
  • 180 replies
  • 32 Bravos

Resolved! Refer a friend rewards

Hi, I received a text message today about me having a successful referral but I didn't refer friend then I checked my account and it was true... I'm worried because I know I didn't refer anyone and my account might be exposed? Just in case, I changed...

Jane080 by Good Citizen / Bon Citoyen
  • 2188 Views
  • 9 replies
  • 0 Bravos

Resolved! Referring a friend

Cha-Ching!Is there a way to see who the friend(s) is/are who successfully used the the code to get both of us amazing rewards? I received one this week.  Anyone I have asked says "no, not me"More wondering as bring on the rewards

Kered13 by Good Citizen / Bon Citoyen
  • 2637 Views
  • 9 replies
  • 0 Bravos

Resolved! Autopay

How to cancel autopay?

jasikabawa by Great Neighbour / Super Voisin
  • 1359 Views
  • 5 replies
  • 0 Bravos

HELP.....still having activation problem

I'm trying to activate my phone service. I think the sim card is active. Payment was taken from me. Received email from my previous provider to confirm transfer number. But still not active on Public Mobile. How can I speak to someone to comfirm what...

flighteye by Good Citizen / Bon Citoyen
  • 1354 Views
  • 3 replies
  • 1 Bravos

Resolved! Cha-Ching text

Got the successful referral text twice now yet I haven’t referred anyone recently.. the text only, no reward.. anyone else have this happen?

Metal1967 by Deputy Mayor / Adjoint au Maire
  • 7666 Views
  • 38 replies
  • 2 Bravos

Data usage

I have had the same data plan for the last year and it was sufficient. This month I have maxed my data out and had to purchase an extra 3 gigs.  Each gig depleted within a couple of days and I have made sure to barely use my phone on the internet as ...

Beaner_23 by Great Neighbour / Super Voisin
  • 2245 Views
  • 11 replies
  • 0 Bravos

Resolved! Black Friday deals

Any Black Friday deals for public mobile???? Any in past years.

fdrcamb519 by Deputy Mayor / Adjoint au Maire
  • 8116 Views
  • 41 replies
  • 2 Bravos

Resolved! Data

My plan is for 8 gigs why is it telling me I've used all my data at 4.5 gigs

changingmyways by Great Neighbour / Super Voisin
  • 2650 Views
  • 12 replies
  • 0 Bravos

Resolved! Refund Available Funds

So I'm planning on switching to Fido because of the Black Friday deal, and I confirmed with them I'll be witching, but I wanted to make sure I left no loose ends so I went to my public account and paid $141 for my cycle. I didn't see that it was for ...

curjoe45 by Good Citizen / Bon Citoyen
  • 2867 Views
  • 10 replies
  • 0 Bravos

Resolved! Winner zone

I received measage in My public account about Winner zone from "mittens". No idea who this is and it looks appealing to me. It asks you to pay $1 at the end. Is this legit? Is this checked by Public or its a scam? Do you wanted a prize? Today is your...

asavic by Great Neighbour / Super Voisin
  • 2721 Views
  • 6 replies
  • 0 Bravos

Haven't received free month

flash sale on Nov 30 for free month of service. Sent email address and received reply saying I was eligible. Activated sim with same email and have not received ant notification of free month.

kozykamper by Great Neighbour / Super Voisin
  • 2418 Views
  • 12 replies
  • 0 Bravos

Resolved! Pixel 4a set up APN necessary?

I just got a pixel 4a, and I want to know if I need to set the phone up for MMS or something? Do I have to mess with the APN settings?

pharaohpeter by Great Citizen / Super Citoyen
  • 5880 Views
  • 14 replies
  • 0 Bravos

Setting up self serve

Hi,I am having trouble setting up my self serve account. I received an email from Public Mobile with a prompt to start setting it up, so I followed the link. It took me to a page where I could either log into an account or set up and account. I tried...

SydneyLeppky by Great Neighbour / Super Voisin
  • 3600 Views
  • 16 replies
  • 0 Bravos

Resolved! Voucher Invalidity

Hi Everyone,I bought a voucher from kudos store Scarborough Town Centre for public mobile. When I tried to feed it, it showed the voucher is invalid and incompletely printed out. I was needed the service urgently so I made the payment by the credit c...

Ifrah by Great Neighbour / Super Voisin
  • 2896 Views
  • 15 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

Hello everyone,I bought a voucher from the kudos store for the public mobile. But the number on the voucher was invalid and incompletely printed.  It's been a month now. I tried to make the payment. I needed the network so I made the payment by the c...

Ifrah by Great Neighbour / Super Voisin
  • 1285 Views
  • 1 replies
  • 0 Bravos

Activating

I was trying to activating sim with current phone number I’m stuck on payment methods 

gurdeep0458 by Great Neighbour / Super Voisin
  • 1429 Views
  • 4 replies
  • 0 Bravos

Resolved! service area

How do I find out service in a specific area in my city...I recently switched from freedom mobile as there service in Barrhaven was horrible. If anyone could help that would be great.

Need Help? Let's chat.