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09-07-2019 12:32 AM - edited 01-05-2022 06:55 AM
Hi,
I got the $40 plan with free international texting. I'm trying to text to Pakistan but it keeps saying message failed. Is Pakistani not on the texting list? If not how do I text there and what steps can I take to have it added to the list?
Solved! Go to Solution.
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12-19-2019 04:53 PM
That worked for me, thanks 🙂
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10-10-2019 05:10 PM - edited 10-10-2019 05:10 PM
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10-10-2019 12:51 PM
@hs17 wrote:Hello,
I'm new to Public Mobile. Just got it. I asked the agent if I will be able to text internationally and he said yes (I need to text my spouse in Pakistan). I have not been able to text her successfully via SMS thus far.
@hs17 to confirm: you are physically in Canada, still?
@hs17 wrote:
I have iPhone 5s - does that make a difference? Please advise, it is important that I reach her.
@hs17 actually, it might. Do you have iMesage set to deliver over SMS? I'm not sure of the details, but depending what type of phone your spouse is using in Pakistan (iPhone or not iPhone) and whether they have access to mobile data/WiFi you may need to change some settings.
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10-10-2019 02:10 AM
@hs17 wrote:Does not work either
What doesn't work? Quoting will help so we know the steps tried.
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10-10-2019 01:59 AM
Does not work either
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10-10-2019 01:58 AM
Does not work
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10-10-2019 12:28 AM
Hi There!
Could you try sending a test SMS to different phone number(s) of different carrier(s) in Pakistan? If any of those succeeds, then the problem is actually with the receiving carrier that is used by your spouse.
I had the same issue with sending SMS to India. Some numbers worked and some did not. Then found out that those number that did not work, belonged to same carrier.
Regards,
RG.
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10-10-2019 12:21 AM - edited 10-10-2019 12:27 AM
Input the plus sign +, followed by the country code and local number.
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10-10-2019 12:21 AM
@hs17Try 01192<your10digitnumber>
+ automated dialing gets confused if your location changes and your iPhone settings didn't get updated accordingly. (usually gets better if you reset the phone).
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10-10-2019 12:15 AM
Hello,
I'm new to Public Mobile. Just got it. I asked the agent if I will be able to text internationally and he said yes (I need to text my spouse in Pakistan). I have not been able to text her successfully via SMS thus far. I tried troubleshooting by inputting +92 number - that did not work.
I have iPhone 5s - does that make a difference? Please advise, it is important that I reach her.
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09-07-2019 08:05 AM - edited 09-07-2019 09:12 AM
Try this on your samsung phone:
I doubt it will work, but it's the only thing I could find on google for a samsung phone.
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09-07-2019 08:01 AM - edited 09-07-2019 08:04 AM
@S-K wrote:Yes I've texted them before through a different service from Canada. It worked fine
Were they also able to text you?
I wonder if you contacted them in another form, maybe email, and ask them to send you a text. You could just reply to that message and see if it works.
011 92 or +92 should work theoretically.
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09-07-2019 03:39 AM
@chukdefatey wrote:
@S-K wrote:Hi,
I got the $40 plan with free international texting. I'm trying to text to Pakistan but it keeps saying message failed. Is Pakistani not on the texting list? If not how do I text there and what steps can I take to have it added to the list?
Start a new text message by manually typing in the number. Like this +92 followed by the mobile number (+92abcdefghij). Do not reply from your Previous text thread when you were with the previous provider. So in plain English start a fresh message by entering the number
When it comes to incoming calls and text messages from outside North America, from what I've noticed, Public Mobile usually incorrectly adds a 1 before the number. It'll show something such as 1011xxxxxxxxxxxxx for an overseas number for an incoming call or text message. Unfotunately, that formatting is wrong, and if you dial a number like that or try sending a message to that number, it will fail. With the extra 1 in the number, it's close enough to produce a match to your contact list, but the number is actually wrong.
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09-07-2019 03:31 AM
@S-K wrote:Hi,
I got the $40 plan with free international texting. I'm trying to text to Pakistan but it keeps saying message failed. Is Pakistani not on the texting list? If not how do I text there and what steps can I take to have it added to the list?
Start a new text message by manually typing in the number. Like this +92 followed by the mobile number (+92abcdefghij). Do not reply from your Previous text thread when you were with the previous provider. So in plain English start a fresh message by entering the number
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09-07-2019 02:45 AM
Dial the number as a voice call. You'll either get a ringtone (because it works) or an automated complaint about Long Distance charges (because it costs extra). If you get something else then you're not dialing the number correctly, no Talk, no Text.
Pakistan is not on the list of countries covered by Public Mobile (Telus) International Long Distance Add-ons... so I suspect no special arrangements or partnerships with Pakistan-based telcoms... and Pakistan is a huge place with countless competitors so service in any given area might be highly variable... so Text may work or Text may not work, and if it doesn't work thenthe problem could be at either end.
Non-SMS apps like Whatsapp, FaceTime, or Skype can still connect (through Data or through WiFi) if both sides run the same software.
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09-07-2019 12:54 AM
Samsung ??...what model or version ?
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09-07-2019 12:53 AM
Samsung
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09-07-2019 12:52 AM
@S-K wrote:Yes I've texted them before through a different service from Canada. It worked fine
How about your phone then...what kinda phone are you using ?
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09-07-2019 12:46 AM - edited 09-07-2019 12:47 AM
@hairbag1 wrote:Are you on the $10 plan with limited texting ? Have you used up all your texting for this period ?
lol I asked that and then retracted when I remembered he said a $40 plan...but he caught me 🙂
Edit: lol like I did you 🙂
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09-07-2019 12:45 AM - edited 09-07-2019 12:46 AM
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09-07-2019 12:43 AM - edited 09-07-2019 12:44 AM
Yes I've texted them before through a different service from Canada. It worked fine
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09-07-2019 12:42 AM
@Jb456 wrote:Are you currently in Canada? Can only text internationally if you're in Canada.
Double check the number...think it is 011 the country code (92 maybe?)
..then area code..then number..
Also do you get any error message or fail to send message?
Yes, I'm getting a failed to send nessage
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09-07-2019 12:42 AM
You'll be able to text to international numbers with Public Mobile...including Pakistan. If you've confirmed that you're texting the correct number, ...make sure the recipient can recieve texts from here.
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09-07-2019 12:41 AM
Yeah. Everything else is fine. I'm on the $40 plan with free international texting and free Canada wide calling and 5GB data.
@Anonymous wrote:
@S-K wrote:That's not working either and I have texted tha number before while in Canada through a different network.
Are all your services working fine otherwise?
What plan are you on?
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09-07-2019 12:41 AM
Are you currently in Canada? Can only text internationally if you're in Canada.
Double check the number...think it is 011 the country code (92 maybe?)
..then area code..then number..
Also do you get any error message or fail to send message?
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09-07-2019 12:39 AM - edited 09-07-2019 12:40 AM
@S-K wrote:That's not working either and I have texted tha number before while in Canada through a different network.
Are all your services working fine otherwise?
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09-07-2019 12:38 AM
That's not working either and I have texted tha number before while in Canada through a different network.
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09-07-2019 12:35 AM
But I'm unable to do that. 😕
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09-07-2019 12:34 AM - edited 09-07-2019 12:35 AM
@S-K wrote:Hi,
I got the $40 plan with free inter
Edit: 🙂
Make sure you're using the exit code of 011 or + and then the country code and then the area code and then the number.
Make sure they are able to actually receive international texts and from Canada.
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