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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Data Add On

I purchased a 200MB data add on but still don't have data on my phone. Is there something I need to do? Can anybody help?

owyajoe by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile's Koodo Offer

Text from 512-9: "Public Mobile here. We have an exclusive limited time offer for you to switch to Koodo on the exact same plan you're on right now. Plus, we'll pay the cost of your rate plan for 1 month and you may qualify for a new $0 phone on the ...

Rambo by Good Citizen / Bon Citoyen
  • 47 replies
  • 0 Bravos

Resolved! [QUESTION] Accepting US Calls

I've been approached by an individual located in the US who wants to discuss a job opportunity in Canada that I applied to.  At the moment, the plan I have only allows for nation-wide calls. If he were to call my mobile number, would I be able to acc...

Kailunee by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Reset password not working

Hi All, I tried resetting my password twice now and keep getting this error :"Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again."5 minutes elapsed since I received the email as well..  

christaru2 by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

Resolved! Calls dropping in US on roaming plan

Been in US for 6 weeks and still having problems with addons. New problem started yesterday with phone calls dropping after about 15 seconds. The phone beeps a few times and then drops the call. Been dealing with problems for 6 weeks so when is this ...

harveyg by Great Citizen / Super Citoyen
  • 25 replies
  • 0 Bravos

Resolved! Calling the UK and France from the US

I know I can call the UK and France (from Canada) as part of the Long Distance add-on plan.My question is can I call or text the UK and France from the US as part of the US 10 day roaming add-on. And if so, what is the cost?I am assuming you can call...

RogerI by Great Citizen / Super Citoyen
  • 9 replies
  • 0 Bravos

US Roaming include Puerto Rico/ Virgin Islands?

I tried to search through the community answers but I am going to be in Puerto Rico in 2 months and just wanted to check if the US roaming included Puerto Rico. Any members aware of this? 

baijuxp by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Transfer Data To Wife's Account

My wife and I have 4gb data each. She ran out, and I have about 2gb left. Can I transfer some of my data to her account?

owyajoe by Good Citizen / Bon Citoyen
  • 12 replies
  • 1 Bravos

Access to Self-Serve Fully Regulated!

Kudos to Shazia_k: After a couple of hiccups in getting started, my self Serve account is up and Running with special thanks to Shazia_k and her intervention! Special Thanks!

judygirl21 by Good Citizen / Bon Citoyen
  • 4 replies
  • 6 Bravos

Resolved! 90 days plan with no talk, no text & no data

Hi, I've got another phone from company temp. and I think it will be 6 months.Even I use company phone, I would like to keep my phone number. I saw plan with no talk, no text & no data. Just wondering if I pay $25 for 90 days for this plan, can I kee...

canavan by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Forum Abuse

Are there any measures in place to detect abuse/ fraud in the forums. For example someone creating a new account 3 hours ago, just to give bravos to themselves? This account created 3 hours ago but has given 96 bravos to another specific person, goin...

CaNuCk07 by Mayor / Maire
  • 66 replies
  • 14 Bravos

Resolved! Autopay Issue?

Autopay is always enabled in my account and today is the renewal day. I have the unlimited provincial and 12gb for 90 day plan. However I got no data today but seems phone call and text still work. Is this an autopay issue? I didn't see any errors or...

teddy by Good Citizen / Bon Citoyen
  • 22 replies
  • 0 Bravos

Resolved! One of my Refer a Friend Rewards is not showing

 Moderators, can you please review the above and let me know why I am missing one of the refer-a-friend rewards? My renewal is coming up soon so would like to get this included. It should show ($6) instead of ($3).

jtiburon by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Need Invoice with tax showing for Work Expenses

Hello! I LOVE your service/plans - very affordable and the LTE never gives out in the GTA.  I need an invoice for work to claim my last payment as it includes tax but doesnt show tax in the payment history. Can someone PLEASE help?

cStatix by Good Citizen / Bon Citoyen
  • 20 replies
  • 1 Bravos

Fall plan change to 12 gb/3 months

I distinctly recall changing my plan to the 12gb / 3 months offer that was out in fall, however my plan is still reading as 6 gb / 3 months? Will this change occur after my next pay cycle or is there an error I am not seeing?

cratzia by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Deactivation of my account?

Hi I would like to know why my account became suspended when I am registered for auto pay?? Its giving a message stating the account will be deactivated on March 8? Why? Is autopay not functioning well. I updated all my information to make sure that ...

Tonzee by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Pats the Champs

I don't care this isn't PM related but I am gonna post this anyways We are the champs 磊 and Brady is the GOAT.

NDesai by Oracle
  • 21 replies
  • 2 Bravos

Temporary data and text add-on possible?

Currently on a 90 day Provincial Talk only plan as I am out of the country but still want to receive messages.  Will be returning home for a week and thought I could just get a 10 day add-on for text and data for while I'm at home and then my 90 day ...

RexBuck by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Retrieve time zone from network

I live in BC Pacific standard Time but it retrieves mountain standard time (an hour ahead). This happened automatically and my only fix is not use the automic time zone setting. Is this happening to anyone else? Using a Nexus 6p on a custom ROM.

FFL by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Asus ZenFone 3 Laser - Internet APN Change - Help

Hi Guys,  I got a great new cheap phone today(Zenfone 3 Laser) but the internet wasn't working. I found a post on line to change the APN to the specs below.  It seems to be now working, but I just wanted to make sure I didnt mess anything up or use t...

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RKR by Good Citizen / Bon Citoyen
  • 14 replies
  • 5 Bravos

Resolved! Got rejected from fido?

Your Old Service Provider rejected your transfer request. Common mistakes:  • Account Number doesn’t match Old Service Provider records  • Equipment Serial Number doesn’t match Old Service Provider records  • Security PIN doesn’t match Old Service Pr...

crazycolby by Great Citizen / Super Citoyen
  • 10 replies
  • 0 Bravos

My phone just now working after

Hello I need help my phone is not working after receiving a message to change with koodo what so ever can somebody tell me what's going on

Greygoust by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Help! Refund required 90 day plan

The first time I paid I forgot to add text to my 90 day plan. I had to redo my plan and pay another $120 to get my text service to work. I would like a refund of the first transaction.

philthyphil by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Changing username email can also update my primary email?

I think a month ago I changed my wife's username email address under self serve and it did automatically updated my primary email address under my profile. I am not 100% sure about this because I can see the same email address in both place. I didn't...

dohadotahmed by Model Citizen / Citoyen Modèle
  • 5 replies
  • 1 Bravos
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