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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Report service outage?

I live in a small community in Yukon, Canada and our cellular service has been down for over 14 hours. My problem is I don't know who to report it to. Public Mobile does not have a chat/report outage function, I can't report it to Telus unless I have...

Autopay

how do I update my account with my new card

My Internet Speed is Low

I have problem with my internet speed since I have changed my plan from 8GB to 2GB. It's way low now and sometimes It's disconnected.I don't think the speed should be affected because of changing the plan: based on the PM information on the plans, th...

Resolved! Locked out of my account

I need to contact a @Moderator. Please help

Short code 560560

Resolved! Short code 560560

The short code 560560 seems to stop working ? It used to work on my cell phones Samsung A7, Iphone11 Max 2,3 weeks ago. Is there anything new i have to do on my publicmobile accounts ? Thanks Note: 560560 is a texting short code for requesting the n...

Resolved! Once your data is used up for the month does it cut off or do you get charged if you go over?

The phone is for my daughter and I'm afraid that she will go over on the data and we will get charged overages. Do the data cut off once it's used up?

Holiday rewards

overcharged

hi I'm wondering if my plan has changed this month I payed it a couple days early but was charged 45 instead of 40 like I normally am.

New acctivation

Hi, I had transfer my line since 6 days from another company to Public mobile and I still have a problem for receive calls and messagesIs that normal to stay all those days for finish the transfer?Thanks a lot

Video Edition - How to post!

Only a rough draft I made quickly and uploaded it to youtube with a throwaway fictitious email/name. Hope it works! If not link is: https://youtu.be/rPkShoNzGRQ

Resolved! Auto pay rewards

Hi it looks as if I didnt get the auto pay reward on my latest bill. How do I go about getting this fixed?

Resolved! account locked out

Hello, My account with number xxx-xxx-xxxx has been locked out. Please reset it. Thank you Edit: phone number redacted by will13am. Please do not post personal information in the public forum.

Weird contest confirmation email

Just thought people might be interested in knowing that if you enter the Amazon contest the confirmation email will come from a weird address. Mine came from [email protected]. Not surprising that my email account sent that emai...

Resolved! Locked out

I’m locked out of my self serve account. Sent for a password reset, but it expired

Display on phone after set up

Activated SIM card and when I powered up the phone it had the following display oper.codeAttempts: 10now what ?

No data on $30 2 GB Plan

My daughter has been complaining for the past few months that she has no data. This morning, I finally logged into the account to see what she has been using her data on. I expected that she was just blowing through her 2 GB. When I log into my pu...

Resolved! Will I lose promotion with plan change?

Hello! I signed up for a $40 PM plan in December 2019 with the promotion which offered an extra 1GB monthly data for $35+ plan upon activation. Since I use less data now, I want to switch to the $35 plan.Will I keep my extra 1GB monthly data promo if...

0 dollars for phone plan

moved based on being repeititve

Dark mode

Resolved! Dark mode

Does Public Mobil website have a dark theme? Would you want a dark theme or a different theme? I would for sure!!! I think it's better for your eyes

You didn't enter the contest! Hurry up

Ranks

Resolved! TELUS and PUBLIC MOBILE same?

Is it true that Telus owns Public Mobile?I heard they had some kind of relationship but I'm not sure what kind of?

Badges

Resolved! How to switch email addresses on two Public Mobile accounts

I was hurrying so I accidentally typed the email address of my dad. So in his account, I typed mine. Is there a way that I could fix this problem?

Resolved! Self-serve

Where is self-serve?

Resolved! How to earn up to 20 dollars in Community?

I know you can earn money in Community but don't know how to?I register a couple of minutes ago.I tried to look it up in the Help section but didn't understand it.Can you please help me?

Holiday add-ons

Resolved! New active

I can't get my email for rested password nothing come yet

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