Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ran out of data last week, and purchased a 1gb add on on june 28 to get me through to my next billing day. Spent the weekend at home on wifi with one of those days my phone wasnt even turned on, and went to work today to find out my phone has no da...
My bill is high, its supposed to be 30 and its over 60. I woild like to talk to a representative to get this sorted out but there does not seem to be anyone to talk to over the phone line.
I tried to change my plan from $27 per 30 Days to 30-day pass . The dates shown in self serve portal confuses me. I see the next AutoPay day is Jul 5, 2018 and the day to switch to the new plan is Jul 6, 2018. Does it mean that AutoPay will pay $27 f...
hi, i currently am on a 90 day 6GB LTE plan for $120. It's just barely enough but i'd rather have data and not worry about going over, with the 4.5GB of 3G for $40, monthly plan. My questions are:why is public mobile pushing 3G so hard? Do they save ...
I locked myself out of my self serve account. How can I reset it? When I click forgot password, it tells me I'm locked out and contact public mobile
I have available funds in my account but it wont post to my account it keeps saying insufficiant funds account temporarily suspended but then when i try to make a payment it says that i have available balance but it will not process the payement. ...
Hi good day! I tried logging on to my online account but I seem to have forgotten my password so I tried resetting it many times but I still couldn’t receive anything from my email ad. Please help. I am trying to send a private message but it says un...
Hello , I have referred my aunt to public mobile but I haven’t received any credit of 10$ . When I am supposed to receive that? Also she supposed to receive 20$ credit . So when she can get it? Please let me know . Thanks
@CS_Agent i want to get on the new plan, self serve gives me an error when i try to retreive my password please help! i've been a customer forever but i'll have to leave the service if i can't get this resolved zzzz@gmail.com647yyyxxxx
My credit card was cancelled and i have to put in a new one. the problem im having is i cannot get into my account and i am not recieving emails for a forgotten password. when i phone 611 it wont let me change payment. I need to speak with someone in...
today public mobile took money from my bank account and my phone is not due to the 6th i am auyopay but this money was not applied to my account and it was for more than i pay what happened?????
Hi I am new to public mobile. Have two problems. First one was when I activated at Walmart I was suppose to to get 20 dollar credit and free sim I believe? Neither happened. Second problem was they didn’t give the 4.5gb 3G 40 dollar a month plan and ...
Hi. Regretfully, I'm porting my number from PM to another service, and I'm still waiting for the porting to go through. In the meantime, my PM plan is supposed to renew TOMORROW. If I don't renew the plan, will my PM mobile account close automatical...
For the life of me, I can't block a phone number!!! I am using a ZTE AXON with Android, I have tried EVERYTHING! I finally found out how to block numbers using call barring and now when I try, no matter where I stand, it says "unexpected network resp...
hi so I just joined and wondering how long it takes for the new sim card to become active and my old plan to stop so that I can switch. and is there anything that lets me know its all done.thanks for your help in advance
I did some search, but cannot find the answer.So I'm wondering with the 15$/400min addon, I can use it up and buy more, than I don't have to pay it every month, right?Also for example to call China, I need to dail +1 86 xxx
hello all,Can I still recieve a call on the temporarily suspended cell number that was left in Canada for90=days while out of Canada? Frankmanny
Hello, I have 2 issues: 1. I have been trying to sign in to access my account but I am not receiving any emails after requesting a password change. I have requested for it for almost 2 weeks now and have yet to receive instructions to reset it from ...
Dear PM Community, I'm having troubles activating my sim card via self serve portal. I've done all steps and it's seems to be "all good", even my online bank says that I paid for the plan. Altough I don't have a phone number assigned to my sim and i...
this is starting to get really annoying made the payment came off my account says my credit is $67 but yet my service is still suspended this is really messing with my day. how do i get this fix?
Yesterday I found out that Freedom Mobile is offering the following for $50 per month:- 5GB Data (+3GB Bonus if you sign up by end of today)- Canada Wide and US Calling- Global Texting I did a quick check on PM and found that for the same features as...
Hey PM....start putting some value back into your 90 day plans or dump them. With your $40 30 day 4.5 gb plan, your $120 90 day 7.5 gb plan is insulting. On my first PM account I got the up front data bucket and a slight discount. Now I not only ...
Hello,I received my sim card for Public Mobile last week and filled out the form to transfer my number from prepaid PC Mobile (Bell) using my device's serial number. My number showed up on my new phone the next day and I can now send/receive texts, p...
Public Mobile should integrate options to extend cellular plans to smartwatches that support it (like the apple watch 3). Honestly, Its just a money grab for phone companies since your already paying for the plan. Its such a good opportunity for them...
Hello, I just activated my public mobile sim. Can someone help me switch my number from Koodoo/close my account with them? Thanks in advance!
Hi,I recently travelled and used foreign carrier sim card while was abroad. The data settings on my iphone SE were changed to those of the foreign carrier. Don;t really know what was changed.When I returned to Canada, i could not activate data with m...
Greetings! Later this month I will be traveling to Canada for a week from the US. I would like to take my unlocked phone with me and use it while I'm there. From what I understand, the process is that I simply purchase a Public Mobile sim card and pl...
My boyfriend and I just set up accounts but in his email I missed a number without realizing. My VISA/DEBIT card is linked to his account and we need to fix his email immediately.
I cant seem to open a new account because it will not recognize my cell phone number and i dont get a password sent
I have tried a number of times to reset my password and gets the notification that an email has been sent with instructions to reset and email never arrives!What do I do now?
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