Community

Resolved! Setting up my new daughters phone

I was trying to set up my daughters new public mobile account 2 days ago.  Before I was finished I realized I had a referral code to add.  I accidentally got out of the public mobile page i was entering her information. As a result I have entered the...

Resolved! DOES $23 PLAN INCLUDE $2 AUTO PAY OR IS IT $23-2? ALSO IS LOYALTY BONUS TRANSFERABLE TO OTHER PLAN?

DOES $23 PLAN INCLUDE $2 AUTO PAY OR IS IT $23-2? ALSO IS LOYALTY BONUS TRANSFERABLE TO OTHER PLAN?

Resolved! Free 1000 CAN LD minutes

My plan is including unlimited Canada-wide talk and I have received Free 1000 CAN LD minutes.Just wondering if there is any difference between two?  I guess those two are the same so there is no benefit from Free 1000 CAN LD minutes. Am I correct? Th...

Resolved! Ported my number from Rogers last night. Still can't receive incoming calls. Any solutions?

I activated my Public account last night, had Rogers release my number for porting.  Everything seemed to be working but have realized that I can't receive incoming texts or calls although I can phone and text out to others.  Have double checked with...

Resolved! Pausing my Phone Plan?

I'm looking to pause my phone plan, I will be moving abroad for a year and will not be using my phone plan for obvious reasons. However, I would like to keep my phone number and preferably my plan for when I come back. I don't really know how to cont...

Resolved! How a community account is created while I already have my public mobility account

How a community account is created while I already have my public mobility account ?

Resolved! How do I change the email address on my profile account?

I did go to edit my profile but that option is not available.

Resolved! PUK code

I am signing up a friend. When I first started,  the test said that her phone was compatible. However, when we put the SIM card it, it said that she required a PUK pin to unlock the SIM card. Her phone is a Samsung J3. Any help is appreciated. 

Resolved! STILL Locked out of self serve account. No help from Mods

I got locked out of my self serve account, I got asked to reset it. I sent the request to the mods, and I even verified the request as asked. STILL NO REPLY OR HELP FROM THE MODS. I HAVENT BEEN ABLE TO MAKE CALLS FOR THE PAST 48 HOURS.....

Resolved! need to change the cvard linked to my account

Resolved! how do i get a new pin

Resolved! $20 Referral bonus

How do I get this bonus that I was offered? I recieved an email offering a $20 referral bonus.

Resolved! Mobile Data

I just got my plan today and my mobile data isn't working yet. It's turned on in settings but it doesn't show up or work when I try to use it. Will it activate soon or is there something going on? 

Resolved! Reactivate Simcard

Hey, I bought my sim card on March 16 and payed in on June 13...now I want to pay again as I do not want to loose my account. However, I cannot login. What can I do?