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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22521 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33999 Views
  • 185 replies
  • 27 Bravos

Resolved! Change Plan

I am an exisiting customer and would like to change my plan, my next billing date is March 27/28, 2019.  If I change my plan today, will PM start my "new" plan today or Mar 27/28 after my old plan expires? 

danlee by Model Citizen / Citoyen Modèle
  • 992 Views
  • 6 replies
  • 0 Bravos

Resolved! Error: sorry you don't have an active long distance add on

Hello, I'm getting the following issue when I try to call 1-401 and 1-845 numbers. Can someone please help? Btw My plan includes unlimited Canada wide calling...." sorry you don't have an active long distance add on"

KateH by Good Citizen / Bon Citoyen
  • 1328 Views
  • 9 replies
  • 0 Bravos

Resolved! Can't make calls

I have been unable to make calls and can't even access voicemail. It keeps saying I am dialing a long distance number when I am not. Says the same thing even dialing voicemail. I've reset my phone and entered the correct info and still cannot make ca...

baize by Good Citizen / Bon Citoyen
  • 1123 Views
  • 6 replies
  • 0 Bravos

Resolved! bought a PM sim card from WOW and paid 20 dollars

HI  Today I bought a a PM sim card from WOW in polo park and paid 20 dollars for it.There are 2 item on the  paper.The first is for the sim card.what the second for?This is the picture.Thank you .

paper.jpg
w335774225 by Good Citizen / Bon Citoyen
  • 1792 Views
  • 12 replies
  • 0 Bravos

Rewards for signing up

By using store computer you & friend get $10 reward instead of $25 each if you sign up on your own computer.This difference should be known for new customers signing up.

Networking4 by Good Citizen / Bon Citoyen
  • 706 Views
  • 3 replies
  • 0 Bravos

Switching phones

How does it work if you are switching phones and the SIM card you use doesn’t fit in that phone? 

$25 Referral -- only got $2?

Hi, Im new here to public mobile! I just signed up and was referred by my mom's account. Each of us only got the $2 refer a friend bonus rather than the $25.  The account was created this morning. Can someone please help with this issue? Thanks!

Screenshot at Mar 24 22-01-30.png
evolfson by Good Citizen / Bon Citoyen
  • 1838 Views
  • 17 replies
  • 0 Bravos

1 GB for $30 add on expire after 4 months?

I purchased 1 GB for $30 on Nov 21, 2018. I used it reraly. On Mar 21, 2019. there is one usage for 760MB. Will the add on expire after 4 months? 

uoft by Good Citizen / Bon Citoyen
  • 788 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot view plan details no matter which account or browser used

I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."

smanz by Good Citizen / Bon Citoyen
  • 1340 Views
  • 12 replies
  • 0 Bravos

Data plan but can't access data

I had data with Telus before moving to Public Mobile.  I have purchased data in my plan but am no longer able to send picture texts or use data in general.  Any suggestions what might have changed?  Thanks 

apgreen by Great Neighbour / Super Voisin
  • 1276 Views
  • 11 replies
  • 0 Bravos

Can you cancel your service and recieve money back?

Hello I recently found out you have to activate your plan online not instore to recieve the $25 promo credit to your and your friend's account.  I had activated my phone service at my local Walmart just 1 hour ago, I'm wondering if it's still possibl...

AmandipD by Great Neighbour / Super Voisin
  • 980 Views
  • 6 replies
  • 0 Bravos

Activation: Invalid SIM. Can I continue an incomplete registration?

Hello, I'm new to Public mobile and trying to activate my account. I tired to activate a few days ago, but the server said it was down for maintenance so I wasn't able to complete the process. Now when I try to start the process over, the system says...

quadspin by Great Neighbour / Super Voisin
  • 710 Views
  • 3 replies
  • 0 Bravos

$25 Referral Bonus?

So I got reffered by a friend, and made sure to use his phone number when getting my new sim card setup at my Local Walmart. The account is now made, I've got a working phone with the sim card in it, setup a self-serve and community account. However ...

AmandipD by Great Neighbour / Super Voisin
  • 974 Views
  • 7 replies
  • 0 Bravos

How to reach public mobile support

Hi, my monthly data pay has been deducted from account but I’m not able to use the data after renewal since yesterday . Who can help sort this out , can someone connect me to help desk..this is annoying and disturbed to not getting the data despite p...

Prakashb by Good Citizen / Bon Citoyen
  • 657 Views
  • 4 replies
  • 0 Bravos

Purchasing a SIM Card

Hello I'd like to purchase a new SIM Card  for my daughter and want to make sure it arrives before March 31 (to recieve the $25 refferal credit. If I purchase it online it says it will arive between 3-7 business days, so technically it can arrive on ...

KuldipK by Good Citizen / Bon Citoyen
  • 1362 Views
  • 10 replies
  • 0 Bravos

Resolved! Plan change Charge Question

Hello I'm currently paying $25 for a plan that I no longer want. I checked my usage history and never go over 30 minutes (and currently don't have texting service on my phone). I'd like to know if I switched to the $10 plan 50 MINUTES Canada-wide Tal...

KuldipK by Good Citizen / Bon Citoyen
  • 1050 Views
  • 4 replies
  • 0 Bravos

Wont text or call

Hi I made a payment and changed my plan and now I cant call or text please help! 

Gjjms123 by Good Citizen / Bon Citoyen
  • 648 Views
  • 4 replies
  • 0 Bravos

Resolved! Overage data question

If I go slightly over my subscribed data amount, what is the amount I will be charged? Thanks, new guy, RBF.

RBF by Good Citizen / Bon Citoyen
  • 1351 Views
  • 8 replies
  • 0 Bravos

Add on for US

Purchased an add on for the Us but never did work, but got charged for it.

Be5 by Good Citizen / Bon Citoyen
  • 2079 Views
  • 33 replies
  • 0 Bravos

Resolved! One iPhone 6 - two sim cards when travelling in the USA or Mexico

I am new to the concept of switching sim cards.   I will be travelling in Alaska in the summer for 6 weeks and I am considering buying a local (GCI or AT & T) sim card when I get there.  My question is concerning how complicated it will be to get my ...

Whisper by Good Citizen / Bon Citoyen
  • 1747 Views
  • 9 replies
  • 0 Bravos

Service suspended

I have money in my account to be taken for payment which was March 21,2019 and it’s still there and l have no service and it’s now March 24 ?? Why?? Who helps now that public mobile has cut out humans to help??

Lori13 by Great Neighbour / Super Voisin
  • 465 Views
  • 2 replies
  • 0 Bravos

Resolved! 2nd sim

if i purchase a 2nd sim and phone number, can i use my first PM number for a referal?

grewen by Good Citizen / Bon Citoyen
  • 958 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto Pay

I registered my credit card for auto pay when i recently signed up and was wondering if it was possible to change my card for auto pay from my credit card to a visa debit card? not sure if thats accepted but if it is if anyone knows how if possible t...

Taz12004 by Good Citizen / Bon Citoyen
  • 941 Views
  • 5 replies
  • 0 Bravos

Resolved! Entered incorrect service provider information when transferring phone number to a new PM account

I setup a new PM account and plan for my mom yesterday, but she had given me the wrong account details of her previous provider for transfering over her existing phone number. How can I update it with the correct information? She's able to send and r...

Monipri by Good Citizen / Bon Citoyen
  • 2348 Views
  • 9 replies
  • 0 Bravos
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