Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,When I log into my self-service account, to check up on my plan, which expires soon: 1) both the 'Plan and Add-ons' tab and the 'Plan Details' link from the Overview page lead to a 'Generic Error' page. 2) On the Overview page the 12GB da...
I purchased a 200MB data add on but still don't have data on my phone. Is there something I need to do? Can anybody help?
Text from 512-9: "Public Mobile here. We have an exclusive limited time offer for you to switch to Koodo on the exact same plan you're on right now. Plus, we'll pay the cost of your rate plan for 1 month and you may qualify for a new $0 phone on the ...
Not on prepaid at least http://www.cbc.ca/news/business/telus-cellphone-bill-consent-1.3969166
I've been approached by an individual located in the US who wants to discuss a job opportunity in Canada that I applied to. At the moment, the plan I have only allows for nation-wide calls. If he were to call my mobile number, would I be able to acc...
Hi All, I tried resetting my password twice now and keep getting this error :"Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again."5 minutes elapsed since I received the email as well..
Been in US for 6 weeks and still having problems with addons. New problem started yesterday with phone calls dropping after about 15 seconds. The phone beeps a few times and then drops the call. Been dealing with problems for 6 weeks so when is this ...
I know I can call the UK and France (from Canada) as part of the Long Distance add-on plan.My question is can I call or text the UK and France from the US as part of the US 10 day roaming add-on. And if so, what is the cost?I am assuming you can call...
I tried to search through the community answers but I am going to be in Puerto Rico in 2 months and just wanted to check if the US roaming included Puerto Rico. Any members aware of this?
My wife and I have 4gb data each. She ran out, and I have about 2gb left. Can I transfer some of my data to her account?
Kudos to Shazia_k: After a couple of hiccups in getting started, my self Serve account is up and Running with special thanks to Shazia_k and her intervention! Special Thanks!
Hi, I've got another phone from company temp. and I think it will be 6 months.Even I use company phone, I would like to keep my phone number. I saw plan with no talk, no text & no data. Just wondering if I pay $25 for 90 days for this plan, can I kee...
Are there any measures in place to detect abuse/ fraud in the forums. For example someone creating a new account 3 hours ago, just to give bravos to themselves? This account created 3 hours ago but has given 96 bravos to another specific person, goin...
Autopay is always enabled in my account and today is the renewal day. I have the unlimited provincial and 12gb for 90 day plan. However I got no data today but seems phone call and text still work. Is this an autopay issue? I didn't see any errors or...
I am currently on a $120 per 90 Days for 12GB Data, Unlimited International Text, Unlimited Provincial Talk plan (Which doesn't exist anymore) and I am going on a trip from mid-February for a month (Next payment due in a couple of days). I was wond...
Moderators, can you please review the above and let me know why I am missing one of the refer-a-friend rewards? My renewal is coming up soon so would like to get this included. It should show ($6) instead of ($3).
Thanks
Hello! I LOVE your service/plans - very affordable and the LTE never gives out in the GTA. I need an invoice for work to claim my last payment as it includes tax but doesnt show tax in the payment history. Can someone PLEASE help?
I distinctly recall changing my plan to the 12gb / 3 months offer that was out in fall, however my plan is still reading as 6 gb / 3 months? Will this change occur after my next pay cycle or is there an error I am not seeing?
Hi I would like to know why my account became suspended when I am registered for auto pay?? Its giving a message stating the account will be deactivated on March 8? Why? Is autopay not functioning well. I updated all my information to make sure that ...
However in a outlined red box says my account will be deactivated in 90 days? So I need verification on the actual deactivation date. My last payment was made in January.
I don't care this isn't PM related but I am gonna post this anyways We are the champs 磊 and Brady is the GOAT.
Currently on a 90 day Provincial Talk only plan as I am out of the country but still want to receive messages. Will be returning home for a week and thought I could just get a 10 day add-on for text and data for while I'm at home and then my 90 day ...
Hi I signed up for fall promo in November and was double let charged I noticed today when I was checking to see if I had credit5 in account for top up but it said I had 0 credits can I either get my 135 credited to my account or refunded to my visa p...
I live in BC Pacific standard Time but it retrieves mountain standard time (an hour ahead). This happened automatically and my only fix is not use the automic time zone setting. Is this happening to anyone else? Using a Nexus 6p on a custom ROM.
Hi Guys, I got a great new cheap phone today(Zenfone 3 Laser) but the internet wasn't working. I found a post on line to change the APN to the specs below. It seems to be now working, but I just wanted to make sure I didnt mess anything up or use t...
Your Old Service Provider rejected your transfer request. Common mistakes: • Account Number doesn’t match Old Service Provider records • Equipment Serial Number doesn’t match Old Service Provider records • Security PIN doesn’t match Old Service Pr...
Hello I need help my phone is not working after receiving a message to change with koodo what so ever can somebody tell me what's going on
The first time I paid I forgot to add text to my 90 day plan. I had to redo my plan and pay another $120 to get my text service to work. I would like a refund of the first transaction.
I think a month ago I changed my wife's username email address under self serve and it did automatically updated my primary email address under my profile. I am not 100% sure about this because I can see the same email address in both place. I didn't...
