Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

setup for autppay but not auto renewed

my plan did not autorenew even though I have set up auto pay, can you explain that please? I need my phone service back immediatley, how could this happen? I know I was set up for auto pay, I go the $2 credit.this is my first cycle and I am very fr...

Deleted text message

Can I retrieve a deleted text message after 48 hrs

switch to rogers

hi, i had public mobile before and was on auto pay. but now i just switched to rogers. and had the phone number taking with me to rogers. so i kept my number the same. and now i'm just trying to log back into public moblie account to make sure my aut...

phone suddenly stopped working

I have two problems: 1) Last night, after working for 2 years, my phone stopped working. Says "no SIM card. Emergency Services only". Data does not work, wifi does. No warning about being out of minutes etc. (which is doubtful anyway). Potentially, i...

traveling from Canada to the United States

We are traveling from Canada into the United States - I have a monthly plan - do I need to worry about roaming charges? I don't even know what roaming charges are and why one gets charged with them. We use our phone as a PHONE - phone calls - that'...

Bought add on but can't use it!

Hi I bought the 400 min international calls add on but I cant call, it says no talk in my plan even though i already paid for it and it shows up on my account

My phone is not active.

I'm trying to add minutes to my phone but it's saying that my phone is on active what do I do to reactivate my phone so I can talk

iPhone X data connection issues

I am unable to connect to mobile data on iPhone X. I get the error “could not activate cellular data network”.

Resolved! Voicemail

I have a voicemail (the symbol is showing on my screen) but I can't access it. It says my voicemail number (hold down 1 usually) says it isn't assigned. It used to be. Has anyone come across this problem?

Activation

Hi,I was trying to activate a SIM for my daughter but something went wrong ar he end when I provided payment details. Now when I am trying again I am uable to port her number and her account on the previus provider was closed so she has no service. C...

Account suspended

Hi,It’s has been 4 days, I wrote to moderator about my account has been suspended due to insufficient funds. I was set up for automatic pay so They didn’t answer at all.No resolve... no call .. no text..

Account suspended

So my account has been suspended due to insufficient funds, however, i'm set up for automatic pay on my credit card. I got a new credit card (with the same card number, just a new expiry date) because my card expired. Anyway, changed that and tried t...

Resolved! PRE PAID VOUCHER

I bought a voucher from Walmart, the transaction was successful. When I entered the PIN I got a message saying the voucher was invalid. Who is responsible for fixing the problem? Walmart or Public Mobile?

talk in US

I buy add-on talk in US but it still does not work.Please tell me how Iong I need to wait until it work?

NO Cell Service and mod response errors & delays

Hi there, I have been without any Cell service since last Thursday - 5 days now and have tried removing the sim, shutting the phone down, and also recording it as lost/stolen, rebooting etc and nothing is working. I sent a message for help to a mod ...

Samsung sgh-a667t not receiving MMS

Hey everyone. Im currently downgraded to a samsung sgh-a667t slide phone. Everything is working fine for the most part aside from picture texts. Does anyone know the issue? I’m pretty certain it’s an APN but I’m not sure how to go about fixing the se...

Resolved! No Service

Been with Public Mobile for 2 yrs. suddenly I can’t connect to their network. Data bar just says ‘No Service’ or ‘Searching’. Tried turning Airplane mode on and off. Tried taking SIM card out and back in. Tried contacting mods more than 24hrs ago, no...

Resolved! invalid sim when registering

Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I got as far as selecting the phone number but didn't actually pay b...

Resolved! No data service

I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere ...

Paid for plan no service

My plan is 30-day plan $10. I paid the plan fee and activated it. After 3 days of use, I was suspended again, showing the arrears. This is my delivery record, why is the arrears displayed. Date Tra...

My phone showing unregistered sim

Please help me to re activate my phone need that phone number phone number removed by computergeek541

Resolved! Re: Phone Number Changed On Its Own

Help! My number changed after a quick trip down to the US. Now my other number isn't working. Help this is a business number

Resolved! Directing to moderator

I've noticed when people ask questions of the community, they are often directed to click a link to talk to a MOD. How do I make this link for someone? Thanks

Resolved! Rewards for helping community

Does anyone know how much money it takes off your phone bill to ask a question or answer a question for the community?

Resolved! my autopay reward was not credited to my monthly payment

my autopay reward was not credited to my monthly payment. how do i fix this and get my reward?

Resolved! Lost Sim card while traveling, no self serve

Hello friends , unfortunately I lost my public mobile sim card while I was traveling and I am unable to register cause I can't get a text msg because I don't have the Sim card with me.

network access checking

I have been trying to check my phone for several days but it says the network checking is not available. I ordered a sim card anyway and activated it but cannot get on the network. If this continues I will have to cancel the service.

Resolved! I added the amount due to my balance, but I am still in Plan Expired.

I forgot the due date. So my balance was not enough.I added the amount due to my balance, but I am still in plan expired.What shall I do?

Resolved! Renewed monthly plan but service still not working

Self serve says account is active but I still am unable to use my device/service have tried the lost/stolen trick with no luck

Plan not Working

Good Day I have been a client for a while now, but however I am new to the forum, I recently made a trip to the USA over the Memorial Day Weekend, I got the roaming add-on also somehow ended up getting the USA/Canada Long distance, however was not a...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

setup for autppay but not auto renewed

Deleted text message

switch to rogers

phone suddenly stopped working

traveling from Canada to the United States

Bought add on but can't use it!

My phone is not active.

iPhone X data connection issues

Resolved! Voicemail

Activation

Account suspended

Account suspended

Resolved! PRE PAID VOUCHER

talk in US

NO Cell Service and mod response errors & delays

Samsung sgh-a667t not receiving MMS

Resolved! No Service

Resolved! invalid sim when registering

Resolved! No data service

Paid for plan no service

My phone showing unregistered sim

Resolved! Re: Phone Number Changed On Its Own

Resolved! Directing to moderator

Resolved! Rewards for helping community

Resolved! my autopay reward was not credited to my monthly payment

Resolved! Lost Sim card while traveling, no self serve

network access checking

Resolved! I added the amount due to my balance, but I am still in Plan Expired.

Resolved! Renewed monthly plan but service still not working

Plan not Working

Accessing Another Business Lines Message Manager o...

does the rewards points remain the same after chan...

Application Login Error

Deal until Dec 31, if I change subscription on ren...

no service, changed master card still having issue