Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I receive texts and calls but when I send out it comes through to others as a different number
Does anyone know who I can msg directly for issues...one of the mods messed up my whole account. Let me start off mentioning what happened....I requested a phone number change and had to wait 30 days for the change to the agreed phone number I agreed...
How do I know if my question that I asked was submitted?
Hey PM. A few minutes ago myself and a another family member got a text from PM saying we had refered a friend. We have each our own accounts. I checked my account and I have 2 refer rewards. I should have just one. We didn’t refer anyone and we have...
I recently signed up a few family members but didn't know I had to enter my unique referral code during signups to take advantage of the referral. How do I set this up after the fact?
I purchased my SIM card in Vancouver . I now live in Banff Alberta and my phone does not revive calls or texts. Sometimes it will but 99 percent of the time it won’t. Help please
Hi Currently making two payments automatically. No longer need other account. How do I close it?
I've been a customer for over a year now.. I just switched my plan down to the $15 plan because I generally don't use more than 200 mb of data and most of my calls are incoming. My question is, this plan switched over today and I see on my account ov...
Does the bonus data that was recently added get used up automatically if I go over my monthly limit or do I have to do something. Due to Hurricane have used much more data than I usually would and still have no power 6 days later
please advise how to fix double payment for the same month
Can someone help with this?What info do you need?PM me
I activated my SIM card but there is no internet, cannot call, and it says 「No service」on the screen at the top left.seems like my phone doesn’t recognize the SIM card so I turned it off and took my SIM card out and put it back. A couple of times.Eve...
Transferred my number from Rogers. Been waiting hours and still can't receive calls number still goes to old voicemail. How long does it normally take? Thanks
I didn't realize my pay date was due, so I toped up with $60 my account one day later, my plan got charged then with $50 and in the website I can see my plan is now active. When I try to make calls, it says that I don't have any long distance calls ...
So usually I receive about 5-10 dollars for my rewards for autopsy and referring friends, however my rewards weren't deposited and I had to pay full plan price with autopay this time, what happened here?
I received the 1 G free data and a couple days later, my monthly renewal went through. Now my data has been stopped because it was ‘used up’ except it was the free data not my usual 8.5 G for the month. I know I haven’t used 9.5 G in 5 days as I re-s...
Hey all, Thought I'd share an experience I had today attempting to buy a voucher at a Shoppers in the west end. I've been buying vouchers at this location for months without ever any problem. Tonight, however they weren't activating at the register. ...
My first payment was on March 31 when I first joined Public and I am on autopay. Then after that my payment history looks like this:April 30May 30June 29July 29August 28My next payment says SEPTEMBER 26This does not look right to me, please help if s...
This is not a question but I thought I would give my 2 cents with my quick swtich to Public Mobile. Hi, I just ported my Koodo Prepaid to Public mobile in less then 30 minutes. After reading multple posts here before making the switch I was reluctan...
Hi My name is xxxx xxxxx.I am refer to one of the my friend on 5th of September 2019 ( Thursday)but I don't get any rewards from public mobile. I already talk with my customer service representative but she told me sent the email to public mobile web...
I'm concerned about my billing situation. IOne unresolved thing is that I've been getting mid-billing cycle messages. Two cycles ago, (a couple of weeks or so before my account was due), my phone service was cut and I got a payment due message. L...
Hi there! I need your help as I'm very unfamiliar with band frequencies. Can someone kindly check for me if public mobile is compatible with dokiwatch frequencies? Thank you. I'm wondering if also can make voice callshttps://www.doki.com
HiI have selected my new plan as $25. And I can see it showing up as future dated plan change under the plan tab. However, in the overview tab, the payment for next cycle is still showing $30 which is the current plan I have. Shall I be worried? Tha...
If I were to exceed my monthly data, how is this made known to me? " how am I charged for the excess? If I do not use my monthly data, is the remainder carried over to the next month? Thanks
@CS_Agent I want to make the switch but I have a couple questions that I can’t find answers to on your community or with Simon.
I reneed my plan on sept 8 . i have 8 gb data in m plan and one day later said i used 95% already what a joke i used next to anything . now my data is shut off and i cant contact anyone crappiest servi e ive ever seen . i need to speak to customer se...
Data is very slow or not working at some point. I need to change the service because I am an Uber driver if it is not fixed tonight.
I have created an account with a new number. How do I now port my Koodo number?
I changed my plan about 2 hours ago but can’t make any local phone calls
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