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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add-Ons

I thought I added $15 to get more U.S. long distance. But I don’t seem to have it???? What did I do wrong and where did my $15 go?

Resolved! access to my account

Hi, I registered two telephone numbers on the same email address and password. The self service allow me to access only one of two accounts and I cannot change the account number on the top right corner of the window to access the other account. Coul...

no account but am billed

HELP! I never set up an account with Public Mobile but just realised I have monthly debits on my account since 05-Nov-19 (when I cancelled with Koodo) as PUBLIC MOBILE 855-4782542 BC for $36.96.

Resolved! changing from android to iphone

I'm triying to change my phone, but every when I put my SIM card, same one or a new one, it tell me :SIM NOT SUPPORTEDI have been told to call last service provider to unlock the phone, whitch I did and wanted 48 hr, and it still say SIM NOT SUPPORT...

Resolved! Account Suspended, Autopay not working, tried manually making a payment

I tried making a call this morning and got the message that my account was deactivated. I logged on to find this message: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make ...

Resolved! Paying for my plan

Hello I was wondering if I should trust my auto pay when playing for my plan I seem to see a few issues with it not feeling to secure using it thanks

Resolved! change my plane

hi my name is alazar how could i change my plan ( to upgrade).i forgot my email when i got the service from a dealer?.

Resolved! COVID-19 essential workers

Does anyone know if PM is doing anything for essential workers in terms of helping them ..any type of credit?

Resolved! New Account - no service

Hello, I have a Motorola Razr V3 (yes its old) and received a new SIM card from Public Mobile.I bought a plan and activated the SIM. After powering up the phone it searches for networks but cannot connect. I have no service. When I search for network...

Resolved! Compatible phone not found in the list, Alcatel model 5044G am I out of luck to use PM?

Hi Just bought a sim card at Walmart, the store clerk said my sim card has been activated, installed into my alcatel phone, it didn't work. Check the community solutions, found out that my alcatel phone model 5044G is not in the list, although the AP...

Resolved! My referral code where is it ? Just join PM trying to activate and enter the referral code

Resolved! new to the community

I'm new to the public mobile community and I want to level up my ranking..what is the best way to do this? Do I have to actively engage everyday ? and how much could I recieve off my bill even if I dont have a high rank

can't phone out

I have a $15 plan. I got it at the end of December 2019. Everything has been great except on April 11th, i received a message saying that I have 10 minutes left on my plan. Now I can't call anyone and get a message saying that long distance calls ...

Resolved! Voucher PIN not working. Just bought it. Can't exchange or get another.

Resolved! Pop Up Notifications

Hey guys, just wondering if I were to disable don't send me any community emails. will I still be able to see pop up notifications?

Resolved! accounts

I signed up my son to PM a few months ago using my info. I'm now looking to switch to PM and I want to know if I'll need a different email address and info to set up my own account now.

Resolved! payment automatic public mobile

what should i do when i change the bank card number?

Getting a new sim for Intercom in a Condo apartment

I earlier posted about my sim card not being able to be programmed for the intercom where I live because the number is not local and the response from the community is to change my number which will completely give me a new set of number and also req...

Resolved! Helping Family Member in Need

Hi friends would like your expert advice, I would like to help a older family member not from same house, she is with bell, i would like to port her phone number to PM, ill set up sim in her phone, is that possible, if she gives me her account numbe...

Resolved! New Customer - any upcoming promotions?

Just found out about Public Mobile, looking to port my number over from Bell but was curious if there are any upcoming promotions? thanks in advance.

Resolved! Speak to human

payment to reactivate my phone back today

Hello i have my two paid vouchers from Shopper drug mart the voucher numbers are **** and **** the pin numbers are ****** and **** $20 each total of $40 and i am trying to put it in the phone and it is not accepting it. The shoppers say i have to ta...

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edited by computergeek541: referral code removed

Resolved! Moderator Contact/Ticket Not Working

I just activated my PM sim and can't MMS. SIMone keeps popping up a 'contact moderator' page, but when I enter my community username and password (NOT the account username and password, but I've tried entering those too), it keeps saying 'error log...

Payment

I am trying to enter my payment vouchers from the shoppers drug mart to have my service back and it is not accepting it why? presently my phone is out of service because today my payment is due. This is very urgent because i have to keep checking my ...

Resolved! I cancelled my autopay before leaving the country, turns out it wasnt cancelled

Hi I Left canada in January and cancelled my auto pay on my account before i left. 100% guaranteed i cancelled it. But now i am back and looked into renewing my account and it turns out it was active the entire time i was away (4 months). I'd like a ...

Community notifications - they all mark as read

Is there a setting I'm missing in order to only have notifications I've actually clicked on or read that thread mark as read? If there's alot it can get tricky to remember where you left off before... Is this a setting I'm missing, or a bug?

Moderators

I just want to say I have had an awesome experience with the moderators.So Kudos to PM for great customer experience! I didn't have a referral code when I signed up and was able to use someones after a few days. They gave me the credit retroactively!...

Resolved! iphone8

A friend is giving me his iphone8 does he have to clear his apple Id off it for it to work for me? I've never owned an apple product.

Resolved! {HELP NEEDED} Payment trouble.

I am trying to make a payment. Every time I click make a payment it says in red ' your account has already enough balance' when my balance is only on 4?? .. I have tried changing my card details and also setting up auto pay. When will auto pay reset ...

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