Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife and I are both on PM. As of this week, our signal at home comes and goes. Currently at 0 bars. Is there any way to troubleshoot this issue?
Hi everyone, I am new to PM and I am puzzled by the usage numbers I have seen. According to PM's record, the "# of minutes used" is 21 this month. But when I added all the phone calls up, incoming and outcoming ones all included, each of which is les...
I found my data has not worked anymore,it still works yesterday, but the signal bar is full and changed to 4G+(it used to be 3G），all the settings I haven't changed and I'v check the all settings is correct, I'v reboot and take out and in my SIM card ...
Hi, Is there anyway I can tell if I currently have 3G or 4G LTE data? When I look at my current plan, I just see 12GB of data. I currently have an old 40$ plan, but I see the new 40$ plan offers slightly more data and canada-wide calling instead of...
Hello I have a International long distance plan with my phone.I try to call in Venezuela the number +58 XXX XXX-XXXX a mobile phone from my public mobile number (514-XXX-XXXX) and nothing work. I do the 1 before the numberI asked the question on your...
I have a new iPhone XR and the $40 per 30 days plan with no add ons. I’ve been with PM for a month and a half and never had issues until now. For some reason my pictures will not send to non-iPhone phones (so I’m assuming wifi helps send to iMessage ...
My plan has been auto-renewing until recently when my credit card expired. I expect this happens all the time and fixing it should be easy. But there is an error that says the card could not be confirmed. The message bot here is diabolical. How do I ...
I have paid my account but can’t use my phone. I get not registered on network. I tried re starting, paying 1.00 on my account, lost phone interruption account and restarting. Tried to leave a ticket with public team and no results. I am at my last s...
Just curious about that... Can't see them offering to match the prices here but just wondered
Im having a crazy difficult time activating my sim
I'd an unlocked iPhone 4 that I used when I first signed up with Public Mobile several years ago, so it was working. Then I switch to another phone that supports the LTE band used by Public Mobile. Now I want to give my old iPhone 4 to my kid, so I...
Is there a way to embed a picture or a link in a Macro?
Have an account for my grandson with his own account set up but using my credit card, I’m no longer using that card and now he can’t remember his account info email and password need help to reset
I am wondering if there is a way to rig up an old iPad in any way to be able to access data on it with a data only plan? It does not have a SIM slot or anything as it is a model from several years ago.
I got the voucher to work!! Thanks everyone
my phone asking for PUK code and not sure where to get the number
Does Public Mobile offer a family plan
How can I correct a billing error? My father was charged for a service and he is not a customer
I want to unlock my old public mobile phone. network key?
I purchased an add-on for phone and txt in the US just before my trip on March 12th. However, I never got to the US due to unfolding events and cancelations on both sides of the border. Is there any way to get a credit for payed but unused service? S...
My account became unactive last night as it said it could not verify my credit card details for autopay. I tried to re-enter my VISA number and the website says it cannot verify the details for the payment. I have contacted my bank and they have conf...
I didn't change anything with my phone and saw that 4 hours ago, someone contacted me on messenger to say their texts to me were bouncing. I looked at the top bar on my phone where i should say "Public Mobile" and it just says "searching". I've resta...
I'm considering a security device for my car that will need a SIM card to text me about break-ins. It only uses 2G. Will Public Mobile work? I know I'll be committing to a $15 a month Public Mobile plan to get the data I need.
When I try to call out I get a message not registered on network. If I try and text no signal found for mobile networks. I have two phones and the other one works fine. Both are on auto pay so the account should be good as payments came out. Any sugg...
Hello Community, I like my plan and there was an issue with my payment so I accidentally overpaid which shows as a credit on my account. Not to concerned about that as it will be applied to a future monthly charge. I am interested to know if PM has ...
Hi, my current withdrawal date is 3rd of every month, I need to change it to 5thHow can I do thatThank youSyed
Does the " LG G7 One 32GB LM-Q910UM " work on Public Mobile ? Its not listed. I would like to know it works before I order it.
I just created an account because im a snowbird and lost my old account.I type in my email and password and it keeps telling me im using wrong email or password and I know Im not.I have too many questions and need a moderator.
How can I see my avatar?
