[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Not sending/receiving texts/calls except from mother and PM
Incoming and outgoing calls and texts to/from my mother. Receiving texts from PM too. However, I have to use a web based app and email to communicate with rest of family and friends.
My Service For Public Mobile Stopped Working Starting around 10:20 PM Tonight. Was There An Outage?
Did anybody experience no service tonight for public mobile? Did something happen?
Resolved! I prefer to have auto greeting form Public mobile
Hi,i can not delete greetings ( that i made myself ) from my voice box . I prefer to have auto greeting form Public mobile please call me to my cell to speak with youmy cell xxxxxxxx44Thanks Val xxxx Edit: personal information removed Dunkman
Resolved! PROMOTIONAL CODE
what's promotional code
Resolved! Holiday giveaway 1 gb bonus offer
Hi, I received the holiday 1gb bonus but wasn't sure how long it is for? Thanks
Resolved! I was charged, but no order number
So i was trying to buy public sim card online and I was charged, but there is no order confirmation and to log a complaint I need an order number. Is it placed? Or it's not?
I can't make calls or text
I have 40$ unlimited canada wide calling and texting plan but I can't use it. Plz help
Resolved! No Service
Hello, I've had no service for the past two days- I can't make phone calls or receive texts. I've checked my SIM, turned phone on and off, nothing is helping. I live in a small town up north, but other public mobile users still have service.
Resolved! Renew plan
Hi there, do you not do the pay per 3 months anymore? also I just reloaded my balance can you please renew my plan before I run out of data? I clicked renew now and it won’t work
Resolved! Promotion
I signed up for the promotion and activated a new plan just a few minutes ago. But I was charged and my account didn't have the bonus 5gb. When I was activating my account name (email) exceeded the characters allowed so I used a different email to co...
Resolved! Retrieving past statements and receipts.
I was with Public mobile until about 3 weeks ago. I am trying to retrieve my statements and receipts from public mobile via Self Serve, but when I clicked on my account, there was no options on it.
Plan suspended
Plan ended added cell time and didn't sign up for online account how to choose new plan funds are there but when *611 doesn't give options to pick plan help
Resolved! I have 10 minutes left of talk time
I received a text message saying I have 10 minutes left on my plan. I have the 15.00 plan so I purchased an add on of 500 extra minutes a month ago for Canada wide calling. So why am i getting this message? Does the add on not suffice and carry forwa...
Resolved! Need help and not getting any response from mods
My problem is I need to change my self serve email and community email as it is no longer my email I forgot the password to my community account and it wouldn’t let me reset it without that email address so I had to create this new community account...
Resolved! phone number
why is Vancouver's mobile number not 778 but 672? never heard of 672?
Transfer phone number from old provider
how can we port old phone number
Re: Going straight to voicemail
Happening to me and it seems that Public can't/won't address it - or even acknowledge the issue. Like others, I have gone through every single potential on phone settings. The ultimate test was switching the SIM to a different phone - and it failed ...
Resolved! Did not receive the bonus 5GB for signing up
Received an email about 5gb bonus data for signing up. So I bought a SIM card and signed up but the bonus data never showed up on my account.
Resolved! I forgot my security answer in order to make a payment
it says my account has been locked
Resolved! 2FA in Self-Serve Account
Hi, Just wondering if anyone knows if Public Mobile has plans to implement two-factor Authentication (2FA) to the Self-Serve My Account login anytime soon?Like either a code sent to text message, code sent to email, or an authenticator app? It seems ...
Resolved! Re: Ticket- Overcharged
Hello, my act was charged twice as below, please refund as soon as possible, otherwise i will cancel the servicethanks
Resolved! Blanc-Sablon
Hello,Does public mobile provide service to people in Blanc-Sablon G0G 1W0?Thank you,
Resolved! choose phone number
ii want to activate my phone , but i don't know to choose phone number
Resolved! $40 Plan to stay?
Hi,I think the $40 plan with 4.5GB + 500 mb bonus was like a limited time plan before?Is it here to stay now or is it still a limited time plan technically? I do understand that plans are subjected to change and any time and stuff without warning, bu...
Resolved! Carrier Settings Update - iPhone 6s
I just received a popup on my iPhone for a "Carrier Settings Update", with the options "Not Now, or Update". I've never gotten this in my 3+ years with PM, does anyone know what this is for?
