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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Apple watch?

Resolved! Apple watch?

I'm planing on purchasing my first new apple watch when Apple release new watches this month. Can i active it through PM or my phone?

Account access

Need urgent help!!! My 77year old mother (77 this past august) had her cell phone stolen a few days ago. My mother had that same phone number for over 30 years. I know it is possible for her to keep the same number but we cannot access her email beca...

SERVICE not working out

NEW CELL PHONE AND STILL CANT GET LANDLINE TO CELL----What is this all about ??? cant talk to anybody about this insane server edited by computergeek541: edited language as per terms of service

Resolved! Acct Status is active, but no phone or internet service available

Hi, Guys, Renewed payment was automatically made on Aug 20 for this period. The service was up until today. My profile shows my account status is active but there is no phone or internet service on my phone.Help please. Thanks

Problem recieving calls ans messages i

I am noy able to recieve calls and text messages . I can make a call and even my data is working.. kindly resolve the issue. I have tried everything

I gb extra add on.

why i cant connect on the internet even i purchases 1 gb data on. Please activate.

Resolved! Need to change the email address on the profile

Hi I need some help on changing the email address on the profile. I got a Public mobile SIM/number this afternoon but at the time of registration, mentioned wrong email address and now need to change it in my profile. Though I can access the self ser...

Ushinning F200

Will the Ushinning F200 work for public mobile?

Invalid sim

Hi I ordered a pm sim card. It arrived today . I tried activating online and it says Invalid sim so I was unable to create an account . What do I do ?

Issue with submitting tickets

I'm new to Public Mobile and I'm having an issue submitting tickets. I fill out everything but the button on the bottom is still greyed out and not clickable. Am I doing something wrong?

How to earn community points?

Hi everyone, I'm new to Public Mobile and I'm wondering how often or how many posts do you need to post to earn $ off your plan? Thank you.

Resolved! What data gets used first

I have "Black Friday" promotion data and regular data with my plan. Which one of these gets used first? I find it hard to figure out if how much data I actually have left using the self serve system.

Cell phone says land line number is not connected

I am exhausted to literal tears here guys. I've done everything! Including changing my number 3 times. My landline works, (it's been tested) but if I dial my land line on my cell, it says number not connected. You can even dial out on the land line. ...

Multiple billing

A total of 33.9*3 was deducted in AUG 14，2020 , and repeated deductions were deducted 33.9 * 2 = 67.8. How to do ?

Resolved! Two phones ARE linked on one account..

We activated our phones through a PC kiosk. The rep linked our two phones to one account.Problem... we only have access to the first number to change/update plans. second number is frozen in time and I now need to top up data for this month. Secon...

Forgot email and pin

Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days!

Resolved! Found better deal from other carrier, can we bring it to Public Mobile

Does Public Mobile do "price match" kind of thing when other carrier has better deal?I found a $20 1.5GB unlimited call and text from freedom mobile. But I don't want to switch to a new carrier. So if Public Mobile provides the same deal, that would ...

Rewards

International texting to Russia does not work

I moved from Rogers to Public Mobile last week, and since then my relatives in Russia no longer receive texts from me. I am on the 25$ plan which says it is supposed to include unlimited international texting. Do I need to do anything to activate tha...

1000 min bonus ?

Are 1-800 outbound calls counted?

Hi!I'm new PM user on lowest plan with 100 outbound minutes.Just wondering if 1-800 outbound calls counted against these 100 minutes?I called 1-800 number yesterday and noticed my counter didn't go up... Thanks!

Resolved! Pay the bill

How can I pay the bill ?i forget the PIN number

payment and plans

Hello PM I am just wondering about the payments, when choosing to pay do you have to choose,- the Amount due or- (Enter the desired amount). Knowing that the amount owing which is $30 the reward payment amount $ 19 is two different figures( amount)...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Apple watch?