Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Noticed I'm not receiving texts since last night. I can send texts and call, and data works fine. My plan has unlimited text, and is active. My phone has been working fine (Nokia 7.2) since I got it in January. I'm using Textra, and it's my default S...
Moved by SD08 from Lounge to Getting Started.
Has anyone had this issue before? There was more than enough money in the account to cover the cost, but the auto renew failed and my account was suspended? Normally I get a text reminder, than a confirmation, but I didn't get either.
I have an older plan, 90 day plan for $120 with 6gb data for the 3 months. Wondering what speed the data is? 3G or 4G? In the plan overview it doesn't specify. Not sure I should switch to the new $40 a month plan.
I’m not able to pay my plan with everything that is going on. Is there another way to pay? My plan ends in 2 days and I’m beyond frustrated. There’s nothing wrong with my card I’ve checked my end.
Hey I just activated a new phone for my wife. I copied and pasted the referral code into where it asked. However I am not seeing the 1 dollar discount or 10 dollar credit on either end. Does it take a few days to apply the credits? Thanks!
I'm on $15 plan. Since I had to travel outstation, I put the PM sim in an old phone, setup 'extended absence' message and left the phone with PM sim behind. On self-serve usage dashboard, I was able to see some calls to my PM number. I returned home ...
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The website's phone compatibility tool is not working; clicking to get the dropdown list of phone brands just drops down a blank single entry (Forefox 74.0 (64-bit)) I'm pretty sure my phone is compatible, since I'm currently using a SIM card (Koodo)...
I recently bought a PM SIM. Had it activated with a new phone number. Talk, Text and Data (after setting the APN) are all working OK. Already getting many random incoming calls from unknown numbers. No voice messages have been left. Not sure if they...
Will PM/Telus giving any discount on data's so people can stay more Anti-social? Just like Shaw giving unlimited data on their customers home internet and free Wi-Fi on their "shaw go" to everyone even if there shaw customer or not.
Not a question, more a comment. I travel to the US every winter for 3 months ( canadian snowbird). In previous years I have swapped out my PM sd card with a Verizon card. This year I thought I would try using PM US roaming voice, text and data as t...
I followed instructions precisely. Created account with Username (email) and password.Entered address, birthdate, secret question/answer , etc. Enter SIM number for activation.Now nothing works. I can't access my account (does not recognise info) Can...
Have been connected to Public Mobile in a middle of the month and now my cycle starts on 15-17th day of the month (depends on a month), want it to be changed for the Pay day at the end of every month 28-31 for upcoming month, how is it possible to ch...
"submit a ticket" appears but I can only enter user name. It does not progress past this and I cannot scroll down within the box.
Hello, I'm interested in switching to Public Mobile from Koodo (postpaid). I was unfortunately part of the data breach that Koodo had, and their solution to simply not use your mobile number with online accounts isn't an option for me. I've done a bi...
Hi The phone compatibility tool isn't working for me is Nokia 2.2 compatible? Thanks!
I've got the $15 plan, and have burned through about 800 minutes in the past 2 days trying to get through to the telehealth line. I wanted to switch to an unlimited plan, but it doesn't give me an option right now (so I've been buying the $5 add-ons,...
Hi all, Like many of you, I'm trying to get authorization to get tested for Coronavirus, and I've had some very long holds with Info-santé (QC). 4 times in a row, I've been on hold for 2h31, 2h32, and then it disconnects. I mentioned this online, and...
Hi, I have been with PM for over a year now with no issues. Now for some reason, every time I make a call I get an error message : "2 UV 1 (something like this) all circuits are buy". I have been receiving this message more than 2 days now - what do ...
I recently returned back to public mobile and do not remember my username for my community account. I am unable to have the same email as my self-serve account due to this. I only get the option to reset password.
I tried to activate my sim and add time via payment voucher, but when the system processes my application it says "your account has already been activated, you cannot activate again". I bought it new from Amazon, what's going on?
Hi can I get a delayed payment for my next month? I'm trying to make ends meet due to the COVID-19
Hi Is it possible to pay for a new sim card with my account balance ?
Hi I got a problem a lot of my calls are not coming through to me for some reason. I have friends and family trying to call me and my phone does not ring or show missed calls!My new area code that public gave me is 672. Is the new area code causing a...
Hello my service is not working!
I understand that when wanting to port my number from PC Mobile to PM that I first have to activate my PM SIM card with a new number, then request my PCM number be ported over. How long does this take?
I took a new SIM from public mobile for my son. While activating the SIM, he entered the wrong referral code.How can I cancel the referral code that has been wrongly entered and put the correct referral code, which is mineAn early response is highly...
I am getting a "2UV2 All Circuits Are Busy" message when calling a toll free number in Kelowna, BC. I can make local (Campbell River, BC) calls and just called a LD number and both went through fine so I know it is not my phone. Just putting it out t...
