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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do i find out my pin

I signed up today in store and got a text to my phone sayin the write down my pin the guy at The store said I to contact pulbic by email is there a default pin?

Resolved! Not receiving the incoming calls

Hi, I am having troubles receiving the incoming calls and texts. Got the sim out and inserted it again, still not working.

my Phone not working after two days still a ticket is open

my Phone not working after two days still a ticket is open edited by computergeek541: changed title and moved messages into a single thread

Resolved! Missing referral bonus

Hi, On Sep 2 I received a short message stated getting a $20 bonus when refer a friend plus the regular $1/month. I then referred 2 friends using my code xxxxxxx, but so far I received only $20+1/mo from 1 of the referrals, which should be $40+2/mo ...

Activated account at Walmart and received email from you in French. Can I get it in English please?

Resolved! Anyone else unable to access their account today?

Title says it all. Can’t access my account, it just loads and loads, and loads... I get the site is typically slow, but this is ridiculous.

Resolved! open a ticket

I had an issue closed before I could reply. I can't open a ticket now in Firefox/Chrome. On the very bottom of the ticket popup there is a blank box and the submit ticket option is inactive. No popup/adblock running.I'm missing a $20 referral. Any id...

Resolved! 3rd and 4th Generation Plans

Hello, The new plans are all at 3 G, does anyone know what the generation is of my current $45. plan? I cannot find that information anywhere. I was sure it was 4 G. Thanks

Resolved! Out of city - long distance message?

I'm travelling out of my home city (within province) and testing out my service coverage. I am getting a message for outgoing calls (to another Canadian number) that says "please stay on the line until your call is completed - long distance charges m...

Public Mobile

Resolved! Questions

Asked a question over 5 minutes ago and no answer...how long does it normally take to get an answer....Thank you

Resolved! Port out

I have requested my number be ported out to Bell. My account was active when the request was made. Bell is saying I need to speak with someone from public mobile to release my number. Can anyone help?

Resolved! Updated plan

I changed phones last month and ran out of date for first time in monthsso I decided to upgrade from 25$ plan to 40$ plan so I did and it was supposed to start today but it’s still on 25$ plan

Resolved! Porting issue and then locked out of account

I had an issue porting it. My plan expired and i still needed to port out my number so I renewed a cheaper plan $15 with p bloc mobile to port out. I got locked out of my account just now because I wasn’t able to sign into my account.... I’m wonderin...

Resolved! CALLING GALWAY IN IRELAND

I SEE THE LONG DISTANCE ADD-ON MENTIONS THE UNITED KINGDOM, BUT NOT IRELAND (SOUTH IRELAND IS NOT IN THE U.K.). If I purchase the long distance add-on, will the add-on include Galway in South Ireland?Thanks.

Porting issue

Resolved! Porting issue

What would I do if I am unable to port my number from a nother provider (in this case Koodo).

Data Usage Warning Texts are Incorrect?

Somehow the Public Mobile texts that warn for an approaching data limit, seem to not take into account the "bonus" data that we get with each plan. For example, the $35 / month plan includes 1 GB of data, but also a bonus of 500 MB, & an additional ...

Walmart was Great! At least if you went to the right one?!

Over 3 days, we ended up going to 2 different Walmarts, in order to switch all 4 of our family members phones over to Public Mobile. The first one, in Vaughan, close to Highway 7 & Jane, was exceptional! However, due to being geographically closer ...

voucher

I paid for an acct. I no longer use and I need to cancel it so I can put it to my new number. How would I cancel that or transfer it over.

Song's

Unable to pay with my voucher

Hello, I forgot to pay my 40$ plan which is due 25 September. I have a balance of 10$ I bought 2 vouchers 20$ and 10$ however I am not able to top up my credit. My payment history shows that I have Credit 20$ and balance 50$ for today. what should I ...

Strange Voicemail Notifications

I have received a couple voicemail notifications in the last few days on my iPhone 6. I will receive a notification of a new voicemail but no recent calls showing in my history and the phone has not rung. A red notification shows under the voicemail ...

Resolved! Activating sim card with new phone

I just bought a new iphone 11 pro and thought I would use this opportunity to change carriers as I feel Rogers is overcharging me. I did want to keep the same number though so when I activated the sim card I put in that info. I put the sim card into ...

Resolved! App data not working.

Phone data has been working fine till this morning. Any app that uses a lot of data simple won't work. Facebook, Fitbit, anything like that. Anybody else having this problem? I have rebooted the phone several times to no avail. I have a moto g7 play.

No income or outgoing calls/texts

I have a message going with a moderator but am wondering if anyone has any ideas in the meantime. I started with a new number and ported my old number. Mod says it went through fine and no issues... but... I can send texts - at least, it says they're...

Resolved! Need to change my credit card number on autopay...... no place to do that

Do I need to get rid of auto pay. Then re sign up for it?... Ideas?

Activate my phone number

I have done all the actions necessary but my phone still won’t work

Resolved! SHAMING NEWBIES IN THE FORUMS

I am a newbie. I joined Public Mobile and the Community on August 18, 2020, just over a month ago. As a newbie, I have been making a number of newbie errors in the forums such as wrong answer, repeating what had already been answered, etc etc etc Wh...

webpage wouldn't complete account, had to come back next day

I am a new customer, was trying to complete transfer from OTHER compnay, on the 21st, and at completion of step 6 for finish everything quit... came back in the morning and redid process, have not received promo email for second month free offer... l...

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