Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I submitted a ticket for one of my PM accounts, I accidentally put the wrong birthdate and I thought it wasn't a big deal as I can contact the moderators. Too bad there isint an option in selfserve. Well. I contacted them and 2 hours pass by. I was ...
I'm trying to revive a nexus phone with a cracked screen. It was completely discharged and I've recharged the battery but the screen is unresponsive to touch. How do I get it working again before trying a screen replacement? These are the two screen ...
I believe my number may have been ported as part of a scam. I have no network access and I had a ton of VISA purchases that I did not make. What can I do to get my number back??
I had a fantastic experience with this individual from Public Mobile called ARTURO_H during the live chat on the Public Mobile website on 12-Sep-2020. I had a bundle of questions and this person was very patient while answering all of them. Definitel...
Hi PC team, I just signed up to Public Mobile today, but can't seem to find the $10 referral bonus I ought to get. The code had the green ok checkmark while signing up, so no problems with the referral code. Please can someone help?
Hi all! I’m on a 5G data plan… I’m a courrier, and use it for hours a day, every day, and I’ve never received a message before saying that I’ve used 75% of data!But today I got that message for the first time!What’s the deal?Is there something wrong ...
I'm having issue calling on certain free numbers. One of them is Aeroflot free call number in Canada. It keeps saying: 2uv1. Your call cannot be completed as dialed. What can be the problem?
I was trying to port a number after I have activated PM sim, and got a message saying it's not available and told me to contact moderator.Is it a temporary thing or it will be always like this going forward?
I am trying to port my number over from Virgin. I asked an agent how I do this and she sent me the link on how to activate my Sim and get an account. I followed the procedure and saw my number is available to port. Hit 'Submit" and got "Error 404". I...
Hello, I am new to Public Mobile and registered a SIM card yesterday but am unable to connect to the network. Please advise. Thank you.
Hello, My Public account user-id is xxxxxxxxxxxxxxxxxxxxxxxxxxxxx, I haven't been in Canada since past 6 months so have not recharged my account since then, I'm looking to login and recharge my account to again start using this number. I'm unable to ...
I have more than enough money in my balance, and my phone still does not work, and my plan is still expired.... I feel like public mobile is ripping me off and I'm telling all my friends about it.
Just wondering
I am unable tosend or receive pictures by text and it’s included in my plan.
When I dial *611 and I try to do stuff it asked for a password... I have no idea what this is How do I reset it?????
Let's say I got a PM number activated and now start to porting from another carrier, say Bell.For whatever the reason, porting fails and now I'm waiting for some human intervention.What is my status? Is my PM number still working? Is my old Bell numb...
I cant put minutes on my phone
Hi i did nt get my sim card delivered yet. order no 213686
I would like to port my number as soon as possible I’ve created two tickets and send two emails can someone please get back to me please I need my phone working I have no service because Port has not gone through and it’s been more than 12 hours it’s...
Hi I am try to change my phone, and I wanted to know if the models I am eying are compatible with your simcards( aka can I just remvoe my sim card and place on the new phone or not).Here are the models: 1) OnePlus 8 (5G) Dual-SIM IN2013 128GB/8GB RAM...
My number does not work even though my account is saying that it is active.
I am wondering if anyone can help me figure how to have my stolen iPhone blocked using the IMEI? Usually I would contact my provider (Public Mobile...obviously LoL) but as far as I know there is no way to actually contact customer service to request ...
For the past week or two my phone number was not working for some reason. And I got a text that stated that my auto payment was not working. Because of this, I did a one time payment. However, now on my credit card it shows that two different payment...
I have tried to pay via the normal process a number of times today, and each time I am asked for a four digit PIN. Have confirmed that the instructions on this site that it should be 1 to make a payment, 2 for a pre-registered card, and then 1 to ma...
I am trying to top up my account with my credit card and it won't process the card. I have attempted using incognito and have verified multiple times that info is valid. Credit card company says that money is available and everything should be okay t...
