Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone was locked and on a plan with Telus. I bought a Public Mobile SIM card yesterday and had Public Mobile cancel my service with Telus. My service with Telus has since been disconnected. I went through the process of activating my SIM card, cho...
I would like to pay my bill at PublicMobil but I lost my password and my email adresse I used is no more in service. I need to put a new credit card number as the old one had expired too.I have my name, my sim card number and my phone number. Then it...
I'm getting the "cannot verify your credit card info" warning for some reason. Why won't PM take my money? Edit: exact message"Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be co...
I have had my plan for over a month and just suddenly it says either searching or no service and I’m unable to obtain service. My bill is paid, account is active, have reset phone, reset network settings, removed sim and then put it back and nothing ...
Hi everyone!I’ve purchased the 10 day talk, text, data US roaming add on today.Can I literally just use my phone in the US like normal this weekend? I've never used roaming before.Do I have to "activate" my add on purchase or anything?Thanks!
Cut and pasted below from my account page - is the $10 plan eligible for the $2 discount? Save $2 every month with the AutoPay Reward. Available on rewards-eligible plans only.
i made a purchase for the add-on us roaming 500MB , but i am in Canada, and i was wondering if the data can be used as normal mobile data once my normal plan's bandwitdh is completly used? ..because in about 20 MB, i wont have internet anymore.. i bo...
I just replaced my credit card info in the 'Manage your credit card' optionBut when I submitted it I noticed I made a mistake in the address. I selected YK instead of ON for province but everything else was correct. I tried to go back and update it...
Hi there, My family is on Public Mobile and I was getting a referral reward for referring my parents. They cancelled their credit card because of the NCIX privacy breach and had forgotten to add a new card for the auto-payment. They added a new credi...
The data which was included in my old plan that was re-newed Oct. 1 was used all in the same day according to the system, therefore sending me a text that my data was used the same day as the re-newal, WTH 2Gb in less than 24hrs.
Just wondering, who else likes to 'restrict' their data usage for the first 2 months just so that they can disable wifi in the last month? I like have 6 gb (started with 12gb) left and 19 days to go I wish I could carry unused data over indefinitely...
I changed my plan now texting and calls don't work help me
Hi everyone, every time I try to make a payment it just adds money to my account. It says my plan has expired.
i messaged the moderator and asked for my koodo number to be ported over, still no reply..does anyone know how long it takes for a moderator to reply
Hello, I created a self-serve account 3 months ago, and bought 3 month worth of service. Now when I try to log in to use the credit from my voucher, I get an "Sorry, we’re unable to verify your email address" I have confirmed my email address, and i...
I have been sitting with my phone beside me today and keep getting VM from incoming calls. My phone did not ring at all and I checked that it rings when I call from my house phone. Any ideas why it does that? It doesn't happen all the time but today ...
hi there, as the title suggests, i have a province only plan with talk data and text, and my father tried making a call to an embassy in asia via cici phone card..since fido has garbage reception in our area. [incase anyone is unfamilar with it, it i...
Bought a new sim today at walmart cause when I checked online it says that my phone is compatible (Honor 4c - sub brand of Huawei) They said its activated but appears "emergency calls only" on my phone. Already did a lot of rebooting at the store ear...
J ai recharge mon compte, j ai reçu un message de confirmation mais mes lignes sont toujours suspendu
I forgot my PIN # and cannot pay for my service. anyone know how i can reset my PIN?Thanks!
I just signed up for two PM accounts for myself and my wife at WalMart. The person there had a problem with one of the sim cards whilst registering it, and grabbed another sim card. My credit card has now been charged for three $40 plans! I'm on auto...
I want to port my number from koodo , how do i do this?
There is the option for no data, no minutes, no text. $25 per 90 days. How does this work? Will it keep my account active, open, in good standing while holding my referral bonus, gaining loyalty and hold my phone number and keep my already purchased ...
Please explain why some numbers I cannot call, when the Plan I paid for is Unlimited Provincial Talk. I cannot reach my next-door neighbour nor my best friend's cel !?!Also, please explain what exactly is included in "International Text". Maybe I don...
When dialing a (236) area code from my (778) number the call does not go through and say I would require a long distance add on when my plan includes provincial call.
Due to us Bravoing each others rseperate paid accounts 3 of our families accounts have been deleted. So why are we now getting offers to switch to Koodo with substantial incentives?- is this legitimate or some sort of scam?
Was activating my SIM card, website timed out, now it won't allow me to log back in to finish activation and says I need to contact public modible and that my account has been locked.
I updated my plan to include more data and chose to update it at next bill. It did not work.Because I am on auto-pay, if I want to activate it now, but I will have to pay immediately and essentially be paying twice since I'm at the beginning of a pay...
Hello, So I was accidentally overcharged By public mobile admitted it and said they would refund the $150 but it has been almost two months and I have not received anything. I don’t have another two hours to wait on the phone to call on again, anyway...
Hi,I have a Sim Card which I purchased several months ago; however, when I went to set it up I entered my emails address incorrectly. How can I correct this so I can get my Sim card and plan up and running?
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