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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 5GB bonus offer

Hi, I ordered a SIM online to get the 5GB bonus deal. The email address I used is one I currently have with my other PM account so when I go to activate the new acocunt online it wont let me because it says the email address is in use. Is there anyw...

Data cut off but I haven't used my monthly amount

Hello all! I hope you can help. I only became a customer last month and am supposed to have 1 GB of data/month (1st to 1st). Yesterday, my data was cut off due to limit being reached but I've hardly used the monthly amount. My phone is showing data u...

Resolved! New account referral credit

Hi. I just signed up for Public Mobile today, but I forgot to indicate that my son who uses Public Mobile referred me. How do I now indicate my son referred me so he gets credit for this?

My Phone showing no service iphone 6s Plus

Hello.I have the sim card in the phone but it shows that no service, also try to edit the APN and only 1 field is active APN: sp.mb.com I have tried to reset the network but no success; please help me out; can you check this cell # if it's activated?...

Lucky mobile has much better data add-ons

They have 3G data add ons for a very reasonable price.$5 for 500mb$10 for 1GB$15 for 2GBmuch more reasonable prices for the data add ons and they are normal 3G speeds. They don’t roll over though so PM have them beat there but 1GB of data for $30 is ...

Resolved! Can’t receiver incoming calls

Ported telephone from Rogers. But I can’t receive phone calls. It goes straight to public mobilevoicemail. It has been a few days. If I call a person and I ask them to call me right back then the call goes through.

Phone Wont Conect Via Mobile Data

I just paid my bill on 3rd of June and I cannot connect to my mobile data. I got a text on 1st saying I had used 95% of my data which then reset when I made the payment. Then on the 8th I got a text saying I had used 75% of my data and then 95% on th...

Moto G7 Power

Hello I am looking into getting the Moto G7 Power but noticed that it isn’t listed in the list of compatible phones. I was told it could still work... By any chance, does anybody have the Moto G7 Power ??? Thanks

Payment renewal vs missed

I got an email saying I missed a payment, however I am set up for autorenewal next week. Email says my account has been suspended ( it’s still working ), & has an offer to take $5.00 off my next bill if I Renew now... I’m confused, my auto renewal is...

new account

i like to change my phone number

Auto-pay and loyalty rewards have been accumulating as available balance. How do i use it?

I am on the 2016 fall promo for previous freedom mobile customers. It seems like the $3 loyalty reward and $6 auto-pay reward have been accumulating on my account instead of being applied to my auto-pay charges. How do I make sure that the next auto...

Upgrade but no data

I have just upgraded to the $25 plan which should give me unlimited talk and text and some data. However, I cannot access data (cannot connect to Internet) In the help section it says to go into settings and then into cellular data network and input ...

Generic error at payment processing page

Trying to activate my sim. Got to the last page, clicked "activate", and then got generic error message. Have waited over an hour to try again and still getting "invalid sim". Tried incognito, different browsers. Checked my credit card and the paymen...

Number Issue Can't Make Calls

Hi,The number I was given on June 1st is associated with another public account and therefore, I cannot receive any calls, but I am able to make calls. Please escalate this issue and either give me a new number or another solution, thanks. Edited ...

Sim card

Hi i ordered a sim card recently that had a 5G special but never got it , anybody else had this problem ?

US Roaming and Text not working

I bought a 10-day pass for US text and 500mb data. I did both steps to enable the package (I can see it listed in my account). I’ve not been able to connect properly to a US carrier. My phone says it’s on LTE with T-Mobile but I don’t have internet a...

Need to Cancel

So I currently have my son and I set up on Public Mobile. I need to cancel my son's account as his phone is broken. It is setup with autopay so it keeps renewing. I can't access his self serve because it needs confirmation via text from the broken ph...

Missing $6 worth of Loyalty Reward

Hello I joined Public Mobile on November 29, so almost 19 months ago. I just checked my rewards and noticed I only have $1 in Loyalty Rewards. I am confused though, shouldn’t I be at $6-7? What’s going on and who can I contact about this... Elle

Any upcoming promos for LTE upgrade?

For the most part the 3G plan I have is ok, especially the price since I can’t really afford much more than what I’m paying, however I’m often finding my connection either loses “LTE” signal completely (drops down to 3G), or drops down in speed so mu...

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Acct is still suspended despite paying bill a week ago

I can hear them, they can't hear me

New to public Mobile. Seemed fine, but when I just made a call the other party couldn't hear me..all garbled. My phone was fine before. I checked it by making recordings and I could hear everything fine, so not a mike issue. Any ideas?

Resolved! Transfer number from Telus Prepaid to Public Mobile

I was told there could be issues transferring my number from a telus pre paid plan to PM. Is there anywhere there is a tutorial instruction for transferring and does Telus close out my pre paid account or do I need to contact them?

Cellular not working for browsing

My cellular connection is not working for browsing. But it works for whatsapp and skype. But it doesn't work for any thing else.

Locked out of my account

I just activated my account 2 days ago and when trying to access my account it says I am locked out and to contact public mobile. How do I do that and why am I locked out

Resolved! activation issue

I'm trying to activate my sim. Went through the pages. On the last page where I'm reviewing my information, I noticed my phone number was wrong, so I went back to fix it. Now the system is not recognizing my sim #. Help???

Resolved! Samsung A50

Looking to use a Samsung A50 on Public Mobile but do not see it listed. Anyone know if it is compatible?

Signal

Is the public mobile has a strong signal out of edmonton?

Resolved! Call waiting

please if you can help me reset my call waiting.

Resolved! Reset Password Error

I forgot my password, but when I try to reset my password, but it gives me the error message: "Oops! Something went wrong." I managed to change my password for my Community account. I thought it would change my Self-Serve password as well, but it sti...

Resolved! Inactivated account for no reason. Payments up to date

My account was inactivated but I'm on automatic payments up to date. Now when I try to make a payment to reactivate it says to call my credit card company which I did and they say account is fine. What do I do now?

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