[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! NO DATA SERVICE
My phones just going off with this notice of " Temporarily not offered by " and i cant see the rest of the message ...whats going on ? I'm in Victoria BC
Resolved! SIM PUK
WHy isn't my established SIM pin accepted? Why am I required to request PUK pin?
Resolved! New to Public - Need to Port Koodle Number
Do I wait for a Moderator to respond to port my number. It seems I can't move my Koodle number to Public Mobile myself?
Iphone 7+ Locked to Carrier
So I have a 7+ with bell that I cancelled. I tried to put my new (and activated) PM SIM in and it said that my phone is locked to the carrier and I need to contact them to unlock it. Bell said my IMEI isn't in their database to unlock it, and neither...
Resolved! Phone not working
My phone stopped working, i tried a sim card from another phone & it worked. I tried to put in a new sim card but comes with an error. I noticed the sim card last 4 # don’t match with the old sim card.
Resolved! Can't go the to pubic mobile website to stop auto pay,
How do l stop auto pay. I don't have an account as l no longer use public mobile as my cellphone provider. I had never used the public mobile website while l was a customer so l didn't have a password and l can not start a new account, when l try...
Resolved! Porting request - insufficient customer service
I'm a new to public mobile and currently unable to use my phone - no service. I received a voicemail message saying that the port request is incomplete because I didn't authorize it (wasn't even aware of this step when I activated the sim). The perso...
Resolved! Boxing Day Promo......where's my free 5G data?
I signed up for the Boxing Day promotion and as of yet haven't received my bonus 5G data. Can someone please advise me about this?
Phone service
Why is my phone service cut off.My payment is charged to my credit card.What is the problem?George Txxxxx Edit by Dunkman: removed last name from public forum
Resolved! Problems with my PM account
Hi, I tried to log into my account but it does not work. I enter my email and password, but I get the message: Sorry, your login attempt failed. Please try again. When I Click on forgot password and enter my email 2 times, I get this: Sorry, we’re un...
Resolved! SIM not provisioned, but on autopay. Cant get text to verify self serve.
Good Afternoon, I am trying to set up my self serve. I registered with autopay and my sim is not provisioned. Because of this, I cannot create a self serve to troubleshoot. Seeking help in fixing this issue.
Resolved! new credit card
I have 2 phones xxx-xxx-xx77 acct # 1xxxxxxxxxxxxxx-xxx-xx15 acct# 1xxxxxxxxxi need to give a new credit card # for both accounts please as soon as possible Edit by Dunkman: removed personal information
Resolved! Unlimited picture texting
I thought the 25$ plan included unlimited picture texting? If so how come my data is being chipped away by 2-5mb?
Using a New Phone with an Active Account
I'm trying to set up a New Phone on an Active Account- I choose Automatic Network in Setting but it says try again Later.Sim Management is Turned on to TELUS and Shows Phone NumberAll voice Call/Video Call/ Messaging is Greyed Out____________________...
*611
I call *611 often for many things but, It still tells you about holiday rewards when Holiday rewards ended about two weeks ago and I’ve already redeemed and already used some of the addon. Is it normal that it still tells you about the Rewards? Cause...
Resolved! Can not get public mobility in my home community
Please cancel 1xxxxxxxxx account Edit by Dunkman: removed personal information from public forum
Resolved! Re: I have a similar problem
And it's still a problem in 2021. I called my card issuer several times and they said that in their system it looks like Public Mobile charges my credit card. But on the Public Mobile website it says 'Unable to process transaction.' My options - g...
CCS -$1.89 sims - 5 pickup locations includes Calgary & Winnipeg
Cheapest I've seen for sim cards at Canadian Cell Supplies. They also have 5 pickup locations now.
Reactivating an old account
I have accounts with Public Mobile and one of them - under the email xxxxxxxxxxxxxx which I haven't been using since the old phone didn't work with the card - is apparently unavailable (it gives the ForgotPassword/LoginUnsuccessfulUser_LoginDisabled ...
No incoming calls or messages from automated call / text systems
I recently transferred in from another carrier and I am able to receive and send calls and texts to another device. But for 2FA authentication like WeChat or Banking apps sending texts or voice messages/calls to confirm my identity, my device is not ...
Resolved! Rewards not applied.
Hello all, I was charged the full amount of $135.50 on my January 2021 bill. No rewards were applied. I suspect the issue arose from my credit card. There was an issue with the card on file and updating the card on the site was not working. Saving th...
