Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my data is not working and it is not my phone
Hey everybody! I saw the 5GB promotion and decided to make the switch to PM, my question is regarding this line: "To redeem, SIM must be activated on publicmobile.ca by June 16th on any Ready-made plan $25/mo or higher using the same email address us...
I've just bought a public sim card last week (super store). I signed up for the 15 dollar plan. I see there's a 5g deal going if you sign up by June 16th. Am I still eligible for this? If so, how long does the 5g last? Till I use it all (rolls over e...
Can't call out after paying for my $40 plan which is unlimited texts, unlimited nationwide calling and 4.5 GB data
1: try to register but would not accept email address, so I used a different one, but why did it not accept first one??2: brand new sim but get invalid sim error whilst registering, luckily i had another, but what do I do about the invalid one, can i...
Yesterday my auto top of didn't go through for some reason and my account was suspended. I made a payment and it shows my account as active but I cannot text talk or surf. Have tried messaging moderators and haven't heard from them. I tried doing the...
Hello, a friend of mine woke up to his phone this morning saying SIM not provisioned and he had no service. He came to my place and we did a SIM replacement on his account and when we restart his phone it says Emergency Calls Only and won’t register ...
I got a new sim in Wallmart and they did the activation but my got message NO SIM and cannot connect to the network. I have an iphone6. The phone is unlock and got following message with my imei:Your device has not been reported as lost or stolen.The...
So I have the tiniest data plan ($25) and used it up already! But I only went on the internet once outside my home. How do I stop using data? Does googlemaps use data? Maybe background apps?
I currently have two 400 mins long distance package. Both are for international usages. Now I see that PM is offering a $5 for 500 Canadian mins. If I buy this, and call another province which package will PM take the mins from? I hope it takes it fr...
I’m asking this question for my dad as he is not technology savvy. I set him up a couple months ago with public mobile. He chose the province wide calling plan with no data or text. Anyway everything seems ok until he tried calling someone the other ...
I bought 2 sim cards and 2 prepaid $25 vouchers for my parents. Last night we tried to activate them and went through the whole process and in the end, the activation process failed but now they don't have an account and when we try to register again...
I just bought myself 4 of the $5 for 500 Canada Wide Minutes New Add on = 2000 minutes that don't expire. I am Excited.
I used a voucher to reactivate my plan after it got suspended, the money was taken from my available balance, but my services (e.g making phone calls or sending/receiving texts) aren't functioning. If I attempt to call anyone, I get an error saying I...
activated a new account on 25' may' 2019 but haven't seen the 5 gb bonus data as per the promotion, yet. or is it still too early to expect it.
Lucky Mobile offering a 5 gig data for Auto pay for existing costuners on top of the 4.5 gig on a $40 dollar plan. Public mobile gives only 500 mb. Is there a way o match this up?
My sons phone needed a new type of plan so i changed when the plan expired after 30 days. When i updated the payment amount and plan hes phone still wont work even though it show zero balance oweing
Hi all, I just saw this ad on youtube about a sale of a free 5gb add-on on public mobile. I went on my account and did not see anything like that. Is it hidden somewhere else or you have to do something else to get the free 5gb add-on?
Hi there, This is my situation. My mother and father were visiting Vancouver and my brother had them go to London Drugs to port their phone numbers to Public mobile. One went from Koodo to Public just fine, however the second one had some sort of err...
HelloI bought new SIM from retail, activate $25 plan, unlimited talk, unlimited text and 500+500 .I can text and connect online, but I can not talk neither receive calls. Tried my SIM in another phone and it's working.Any advice how to solve this? Ca...
I have a brand new sim card from public, but I cannot get past the first page of account setup because of an invalid sim error, what do I do?
What is the least cost plan that includes unlimited picture messages
I have purchased a sim card a week ago and wanted to activate it today but it is rejecting my payment information? I called my bank and they are saying they dont evan see an attempt made and its on your side ? Can some one help and will i qualify for...
I cant register my vanilla visa debit/credit. Even though it s hooked to my address. Then i couldnt use my bank of montreal credit card mastercard debit. Nor could i register public mobile as A payee.
I've recently lost my old phone, and I bought another one, Lost the SIM too, but the SIM is not working, I changed the SIM on my account to this new one. but it still isn't working, anyway I can fix this?
Having trouble getting my sim card to work on Samsung rugby 2. Just activated the card and can not get it running. New PM member.Tried the check your phone page, this was the result;"Your device has not been reported as lost or stolen.The Network Com...
while signing up, the browser hung. my phone works with the new Sim card & new phone number, but i can’t get into my self service account. and i can’t reset the password on the self service account. any ideas?
Payed dir service with a $40 voucher from Avondale on Dunn Street in Niagara Falls, and service was not initiated. I was concerned if this may be a problem on my end with the phone company or if the store may have misprinted my voucher.
I've just noticed that PM have a new option to 'Sign up for Deal Alerts'. Just need to provide an email address and, of course, consent to receive these alerts. Was wondering if this is new or just something I've not noticed before?
@CS_Agent I have a Huawei Pro 20 Lite. Occationally, my texts are not received, or, I do not receive texts sent to me. However, the texts appear on my usage history. I have tried re-starting my phone. Thanks.
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