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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 3GB sign up promo

I was eligible for the promo. I signed up for the newsletter and activated a new account today. Unfortunately I did not enter the promotion code during sign up. I tried entering it after the account is activated but it says I am not eligible. Is ther...

PUK number

how do i find my PUK number?

Voucher not working

I am trying to pay through a payment voucher by dialing 611 and trying to add manually in my account but failed every time.My second problem is that i added 20$ long distance addon to call pakistan but pakistan is not included in public mobile long d...

Resolved! Activation process stuck at Payment page

I am doing online activating today but stuck at payment page. It says "Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your ca...

Resolved! Want to top up my lucky mobile

I would like to top up my balance

Data problem

I cannot seem to access my data since signing up 2 weeks ago

Resolved! forgot self-serve email

hi I forgot self-serve email and I need to change the payment card

Resolved! Contact number ?

anybody know their management or any sort of direct contact number to talk to a live person somehow. Its so irritating for some reason to wait out the email contact process. There can be times when you are needing to speak to real live person ASAP

Can't call to US even if I have 400 minutes left in my plan

Hello, I have Canada and US phone calls in my plan and I can't call to the US. I tried the number ... a 1 before the number ... NOTHING! the message says that I don't have long distance calls on my plan

Resolved! auto pay plan change = no outgoing calls

Hi,I'm hoping I can find some help or clarification.I'm am on month 2 of PM. I currently have the 15 dollar a month plan with 100 outgoing canada-wide minutes but I can't make any outgoing calls. Wondering what is happening.I have been able to receiv...

Locked out AGAIN

Locked outta my dang acct AGAINi must love getting locked out of my account

Resolved! $$ Earnings

How to earn up to $20 every 30 days? How much response do we have to make?

Resolved! Free 3GB Data Promotion(May 26th to May 28th, 2020) ISSUE

I submitted my email address on the Public Mobile Web Site the other day. I received a email saying that I have to sign up for a new account before June 12th, 2020 to get the 3GB Data. The problem is that I tried to sign up for a new account and the ...

Autopay failed, account deactivated, can't seem to fix it.

So, I set up my phone at a London drugs nearby with a store rep. He set me up on autopay and put in a credit card. This month the plan deactivated because there was "not enough funds in the account" but when I go to reactivate and make a payment (ev...

Resolved! Unfortunately, Voucher XXXXX could not be added. Please verify the Voucher and try again.

Hi, i got an issue when entering the payment vouchers i purchased yesterday.When proceeding to the refund, I got the following message:Unfortunately, Voucher #XXXXXXXXXXXX could not be added. Please verify the Voucher and try again.The XXXX numbers ...

Resolved! Eligibility for 3GB reward

am i eligible for free 3GB data on my account?

Resolved! Require to change Email address

hi,need to change my email account associated with me public mobile plan, not find any tab in my account

Resolved! USA Coverage (Talk, text and date)

Hello everyone; I hope you are all staying safe and healthy. I am looking at the USA add-ons and I only see the one package for text (unlimited), talk (unlimited) and data (250mb). 1) Is there a similar package with more MB? 2) 20$ for 10 days and if...

Plan

I've been trying to sign up for public. I've been trying to get the 8 gig plan with the 3 gig bonus. Ive been unsuccessful. I registered for the promo code but I didn't see it. I also checked my junk. Can I somehow register?? I talked with an online ...

Resolved! SIM card order

Hi guys, I am not sure what should I do. I have ordered SIM card since 18th May, it has been 12 days and I still haven receive anything yet...

Trouble paying bill due to Covid

Is public mobile offering any support or help to those that are having trouble paying their bills like me? I know that other cell phone providers are and I am hoping that public mobile is too.

Resolved! credit card

credit card was registed and now it wont registed and I am trying to pay a phone bill

Resolved! Unable to make a phone call.

unable to make a phone call. When tried to make phone call, a msg popped up saying my phone# has been changed. ? Potential fraud

Resolved! Self serve and calling not working

I made a new account to comment, my mobile service has cut off for some odd reason even though I've set it up on autopay and paid my bills. It won't let me even login to the site, my password and username and cached so I know it's not my side that's ...

Resolved! Payment Voucher Not Working

I am trying to add funds to my account, but my payment voucher is not working. I tried to add funds via 611 and online, but to no avail.

Resolved! Switching from koodo, and keeping your old phone number.

How do I keep my old phone number from my old koodo account now that I've switched?

Resolved! Promo code

Hi, I subscribed for the promo code of 3Gb extra/ month, but I received the code 4 days later after creating the line. Can I still enter the code after sign-in up with PM? Thank you.

Resolved! Phone compatibility

Hi,I tried using the phone compatibility tool on the website, but it does not seem to be working at the moment. Is a Huawei Honor 8X, model JSN-L23, compatible?Thank you!

Resolved! Account email update?

How can email be updated on account page?I have asked Simon and will cut and paste it's response--- HOWEVER there is no such option that I can see.SIMON'S SOLUTION:You can easily change the email address associated with your account by clicking the "...

Resolved! Change 'reseller name' to something else during port over?

I recently ran into an issue porting into Public Mobile. When prompted for the 'reseller' during sign up I left it blank not knowing what that was. 'Current carrier' would have made more sense to me. Because of my misunderstanding, the port took m...

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