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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Still No Service 18 hours now in NL

No moderator has got back to me. Really need my phone today for business. No landline.If nothing within the hour I will have to get another carrier. I am pre-paid for May any chance I will get my money back?

cannot make or receive calls

I am unable to make or receive calls. I contacted a moderater they advised they are working on the issue-- this is yesterday, still not able to make or receive calls. Now my account on self serve says suspended, but there is suffice funds available f...

Resolved! INTL CALLING

Has anyone had any success with phoning and getting through to the U.A.E (United Arab Emirates)? I have attempted to phone there several times but it seems as though calling to there may be resricted for now. Please let me know if there are any tri...

Resolved! Changed the plan and the account didn't autopay as usual

Hi, Used the services for almost a year with autopay setup.Changed my plan last month but didn't change any credit card info & autopay. Today I found my account is suspended and went to the website and said i didn't pay the bill, so I paid it again.B...

Resolved! unable to make calls. system says please call 611

hi ive had my account for about 8 months now. i was previously able to to make calls and text. the account is autopay with call and text.i havent used the phone in 4 months tho ( still paying — myaccount shows active and no owing balance ) but toda...

Resolved! My daughters phone was stolen we cant remember her email address or password

How can we deactivate her phone?

Resolved! Can't make a payment

Service was deactivated. I clicked reactivate and entered multiple credit cards, all of which are working perfectly fine. I want to reactivate my plan or make a payment. Seems simple enough but not on this site. Help please

Resolved! Can't receive texts etc

I can send texts but replies aren't coming through. It started last night. I've restarted my phone, but it didn't help.Suggestions?

I have no data and only you can fix it. Help. Please??????? @Moderator_Team

@CS_Agent No one responds to my PM's. How many days (dare I say weeks) do I have to wait for actual help? I have no data and only you can fix it. Help. Please??????? @Moderator_Team

Resolved! Question about area codes

Do all public mobile numbers start with area code 289?

Resolved! Porting phone number to public mobile

Can you port a phone number to public mobile?

still have the problem for incomming call

Hi I got the email from you and i did as the steps that you described below but it did not works.i mean i logged in and waiting the 5 digit that you will send but it did not get any 5 digit in my mesasges.so i could not go next steps. Can you pleas...

Resolved! changing SIM card

I am a new PM user. I messed up my brand new PM SIM card - cut it out too small, managed to put it into the slot by using the remaning frame of the next size up and made it work, but would rather get a new SIM card. Would I be able to keep the same n...

Re: Get Unlimited Text and 100 mins of Talk for $15

My wife plan shows expired. But she has my credit card details and available funds of 27. But i cannot call her..

Resolved! Samsung S4. I have calling and texting but no internet. APN help?

I know I'm supposed to do something with the APN but im not sure what that is just yet. Any step by step help?? Thanks!

Resolved! Porting Number over to PM

Hi, I'm wondering if it's possible to open up a Public Mobile account, (with a new number). Then in a couple of weeks after trying out the service. Then be able to port my number I have with Rogers over to the account?

Resolved! Self serve PM page not loading -- why?

I can access PM community pages with no problem at all BUT can't access https://selfserve.publicmobile.ca -----the page just freezes and times out. And yes i have tried clearing cache etc. ----- is the problem perhaps that too many of us are trying ...

Oh no! It looks like something went wrong, but don’t panic.

Tried to port number earlier today but system got failed after providing credit card information and brought me to that fancy screen.As of now: It says sim card invalid upon attempting registration again and disallow me from accesing account nor rese...

Resolved! New sim card - i cant login or have signal :(

Hi, today i got a sim card from walmart - did the self sevice actiation with a voucher code everything seemed fine troughout the process - but i get no signal, i can't log in and when i tried to use the password reset tool it says "Sorry, we’re unabl...

Resolved! 3G throttling

How long does it take for the 3G throttling to kick in on the $50 8.5gb 3G plan that I signed up for yesterday?

Resolved! SMS TEXT MESSAGEING

My ipone is not working on the imessage or facetime it keeps waiting for activation any one else having the same problem with PUBLIC MOBILE i have 25 dollar plan unlimited canada calling and international text and pictures 500 + 500 m Data

Resolved! No talk or text

I can not make calls or text, I get a msg that states my plan does not include talk or text but it does. I have been working with a moderator last week but last email I got from them was last Friday saying there are no issues at their end and now n...

Resolved! wifi calling

i have a iphone 6s just wondering if and how can i get the wifi calling please reply thank you

Resolved! New user cannot send message.

- account email address , Aaaaaaaa@outlook.com ; - PM phone number , Xxxxxxxxxxx ; - explanation of what is happening or a link to this thread ,I am a new user. I cannot send SMS message. But I can receive SMS message and can call-in and call-out. ...

I changed my plan

I changed my plan from a 30 dollar plan unlimited canada wide calling and unlimited international text and pictures and 500 m data. I changed to the 25 dollar plan unlimited canada wide calling and unlimited international text and pictures 500 m + 50...

Resolved! My balance is gone

I topped up today, but I wanted to change my plan first. I couldn't change the plan before I topped up because I couldn't register and receive the text code. So I topped up 40. With 15 already in the account. My previous plan was 25. So I had a balan...

Resolved! Check monthly call usage

For the 100 minutes plan. How do you get a summary of how much call minutes I’ve used so far. I only see it for data usage

Resolved! Won’t recognize my top up

Had a prompt to make a minimum payment and after making the payment I still have no service. I do have an account balance now but I’m really confused why my cycle hasn’t restarted.

Resolved! No Service

I am an old customer on Public with PAD accout. My service went out yestersy APril 23 in NL. I went in and topped up my account thinking that my PAD did not carry over. My statement shows that I paid for APril. My service wen tout about 6 hours agao ...

Resolved! Do I need to change my number?

Moving from Alberta to Nova Scotia. Yes, I realize they have different area codes. Do I need to change my number? If not, what are the plusses / minuses of (not) doing so?

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