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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68803 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72512 Views
  • 180 replies
  • 32 Bravos

Automatic payment

I have activated auto pay option. First payment I got $2 discount but for next payment it’s showing No discount. As per my understanding auto pay is eligible to get $2 discount every months payment??? please clear me  thanks

muhd032 by • Great Neighbour / Super Voisin
  • 887 Views
  • 3 replies
  • 0 Bravos

Rewards System

Hello everyone,  Any advice on how i can best take advantage of thr rewards system to get my bill down to zero. Currently on the 25 dollar plan. Also any tips on getting more referrals?  Thanks 

_PAP by • Good Citizen / Bon Citoyen
  • 1956 Views
  • 6 replies
  • 0 Bravos

Resolved! my account got deleted

Hi there, I hope someone can help me. Last week I applied a new line from Fido (they had a promotion) so I ported my phone number to Fido. But then my Public Mobile account was deleted by porting my phone number. I paid the plan for this month alread...

chrislin2k by • Good Citizen / Bon Citoyen
  • 3898 Views
  • 19 replies
  • 0 Bravos

Resolved! 5198, compromised ?

So chkd, and the latest query about this number was early Sept. I see that it is a common number used by Pub'Mob', as I thought it was. Anyone else receive odd acting (presumed) texts from this number the last 48 hrs ?  Back story;_ Anyways yesterday...

dougc by • Great Citizen / Super Citoyen
  • 3627 Views
  • 18 replies
  • 0 Bravos

Resolved! Someone opened a PM account on my name

 I am getting welcome and activation emails from PM. I suspect someone is trying to do a SIM SWAP. How do I get the PM account terminated to protect myself? Can someone help?  

Eskay by • Good Citizen / Bon Citoyen
  • 4311 Views
  • 25 replies
  • 0 Bravos

lost phone

hi!i lost my phone 3 days ago and i want to cancel my number

franco444 by • Great Neighbour / Super Voisin
  • 2182 Views
  • 10 replies
  • 0 Bravos

Resolved! Plan Activation

Im switching to a new provider, and I need my phone number to be active for them to port it. Is there any way to temporarily activate it?

Pritpalmaan by • Great Neighbour / Super Voisin
  • 1147 Views
  • 3 replies
  • 0 Bravos

renewing for the next month

My first month I signed up for the $25 plan - however I have decided to go to the second month using the $15 plan.  I went online and put $15 into my account which it shows in there for a balance.  I just received a notice on my phone that I do not h...

billysmustang by • Great Neighbour / Super Voisin
  • 1208 Views
  • 6 replies
  • 0 Bravos

Resolved! Cant access

Hello i cant access my acount to update payment

4165753530 by • Great Neighbour / Super Voisin
  • 1218 Views
  • 4 replies
  • 0 Bravos

Resolved! Damaged Sim Card

When activating an account one enters the 19 digit Sim Card number. You can also see the last 4 digits of the Sim Card  number when you go into My Account and use the “Change Sim” option. You usually can see the Sim Card number in the settings of the...

Porting issue

I have tried to port my old Rogers number over 24 days after joining public. I am unable to do this. System says I need help from a moderator.

bka1948 by • Great Neighbour / Super Voisin
  • 1258 Views
  • 6 replies
  • 0 Bravos

Block SMS on Iphone

Hi, I've been receiving trolling sms texts from someone I don't know, and I blocked their number on my iphone, but the sms messages still come through. I contacted apple support and they told me that the block feature in IOS only works on imessages, ...

vio1 by • Great Neighbour / Super Voisin
  • 3706 Views
  • 11 replies
  • 0 Bravos

Resolved! Add on purchase

Hey PM  this month my wife’s data is running low and o just purchased a $15 upgrade however it’s not been added on. Do I need to wait till end of cycle to make the add on? 

Savebig2 by • Great Citizen / Super Citoyen
  • 1229 Views
  • 5 replies
  • 0 Bravos

PUK Code - URGENT

Hi @CS_Agent would you be able to provide me with a PUK code to unlock my SIM card as soon as possible? I am in urgent need of using my phone and I have a ticket created #156313-741 and I also sent the Moderator Team a private message.

pyalaw by • Great Neighbour / Super Voisin
  • 1181 Views
  • 4 replies
  • 1 Bravos

From SpeakOut to PM - Smooth and nice transition

Hi,Yesterday evening at 20.00h I activated my PM SIM Card and requested to port my SpeakOut number.The only info I have provided to allow the number portability is:The IMEI number (*#6#)The name registered with my SpeakOut accountI went to bed and th...

Metalla by • Great Neighbour / Super Voisin
  • 1164 Views
  • 4 replies
  • 4 Bravos
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