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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64931 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69757 Views
  • 180 replies
  • 32 Bravos

250MB auto pay bonus for the $15 plan

I am currently on the $25 plan and I am on auto pay.  I want to switch to the $15 plan and my reward balance is already at $15/month currently, so I will pay $0 per month.  In this case, do I get the 250 MB bonus that comes with the $15 plan if you a...

UFO by • Great Citizen / Super Citoyen
  • 3364 Views
  • 23 replies
  • 0 Bravos

Different plan

So I changed form one plan to another an I haven’t got the text that says my account has been activated but under data usage it says I’ve used some data. I tried calling but I got the automated voice saying I don’t have the service required. I don’t ...

Somebi by • Great Neighbour / Super Voisin
  • 886 Views
  • 4 replies
  • 0 Bravos

Resolved! First Month Free

I was told that the promo I had while joining up on August 29th was I received my first month free. I used a referral and was told I’d get $10 off my next month. However my card was charged for my first month at full amount on August 31st. What gives...

miss_liona by • Great Neighbour / Super Voisin
  • 2074 Views
  • 9 replies
  • 0 Bravos

Resolved! imessage troubles + data usage

Hello there!  I just recently switched providers Telus to PM today. Everything was going pretty smoothly until my imessage kept saying "waiting for activation". I tried resetting my phone a few times and even had imessage + facetime off. It's current...

feeldog by • Great Neighbour / Super Voisin
  • 4103 Views
  • 11 replies
  • 0 Bravos

Activation

They put the payment through on my c/c my phone still doesn't work

Ben1967 by • Great Neighbour / Super Voisin
  • 1792 Views
  • 10 replies
  • 0 Bravos

Resolved! Hello

Hi please I forgot 4 digit pin 

Inder by • Great Neighbour / Super Voisin
  • 1290 Views
  • 5 replies
  • 0 Bravos

Resolved! i can not log into my account

I can not log into my account i have been locked out i tried everything but it will not let me log onto my self serve account

Kulvinder1 by • Great Neighbour / Super Voisin
  • 1099 Views
  • 4 replies
  • 0 Bravos

Resolved! change plan

HiI have 2 public mobile plans, due to covid 19 i have financial difficulties, i want to change my $25 plan to $15 plan.If i will change my plan will it effect on my Rewards, and add-ons(i got promos, one time promotions, and holidays giveaways, bonu...

Mandeepkainth by • Great Citizen / Super Citoyen
  • 1862 Views
  • 4 replies
  • 0 Bravos

SIM Card not arrived

I ordered a SIM card on Aug 19 and received a shipping confirmation on aug 21, however still have not received my SIM card in the mail. Is there a way to check the status of my order or get a refund so that I can buy one in person? I have tried enter...

Lindah9 by • Great Neighbour / Super Voisin
  • 999 Views
  • 4 replies
  • 0 Bravos

Activation Issues - Room for improvement!

TL;DR - A number of activation issues, but I managed to make it through. I am now a proud Public Mobile member.  Hi All, I'm "New in Town", but that being said I wanted to write down my experience with activation last night in hopes that my comments ...

volibear by • Great Neighbour / Super Voisin
  • 2280 Views
  • 7 replies
  • 8 Bravos

Resolved! Referal promo - Might be account specific

Not sure if this will be sent to everyone or only account specific. Received  text from 5198 which is disappointing as I just did a referral on the weekend. For limited time refer someone and get $20 credit plus usual reward $10 credit for them $1 fo...

Jb456 by • Mayor / Maire
  • 5825 Views
  • 29 replies
  • 4 Bravos

international calling

Just found out that international calling is not really international, only found out the hard way some selected countries.Obviously most of my friends with a connection to the Netherlands, { holland } already know this, and thus do not have a phone ...

martin8 by • Good Citizen / Bon Citoyen
  • 2759 Views
  • 13 replies
  • 0 Bravos

FREE3GB

I did not receive my FREE3GB when I signed up to $30plan

My credit card was closed

My credit card was closed due to I forgot to pay my bill. Since the monthly payment of public mobile was automatic taken out from my credit card every month. When my credit card was closed, I then can not use my phone to call. But I can use it to sen...

miaomidaxiang by • Great Neighbour / Super Voisin
  • 1481 Views
  • 7 replies
  • 0 Bravos

Call forwarding codes not working

I'm trying to set up Call Forwarding. I tried the Unconditional and Variable codes on this page: https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding, but I got an "Invalid USSD Code!" message. I'm using a weird phone - is that the rea...

Amiss by • Good Citizen / Bon Citoyen
  • 5410 Views
  • 19 replies
  • 0 Bravos

Resolved! activation not working

I activate my sim card yesterday. it's not working. Nobody can call me. I can call. I got a message that my previous account number is wrong. i'm sure I typed it correctly. how I get to fix that. thanks 

Kalina by • Great Neighbour / Super Voisin
  • 1116 Views
  • 4 replies
  • 0 Bravos

Resolved! username and password

i would like to add a credit card to my account but i forgot my username and password for my account

Meeyava by • Great Neighbour / Super Voisin
  • 1958 Views
  • 9 replies
  • 0 Bravos

Resolved! Trying to make payment

I have my TD VISA debit card set up for auto pay.. it always goes through fine. Today it didnt.I went and tried to register it again.. it said it cannot confirm my card.So i tried to register another credit card.. my account says the same thing.. it ...

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