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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot activate chip

I have tried to activate my chip twice now and it went to a 404 error screen after inserting my data for my number transfer. why is it doing this this is not a good start

Resolved! Data 3G or 4G

On my account page it shows data at 3G and also just data. Does this mean part of my data is at 3G and the other at 4G?cut and pasting from my account page—1GB Promo0 / 1024 MB250 MB at 3G speed116.591 / 250 MB

US roaming

Hi, I am wanting to purchase US roaming but I am confused by the "top up account" wording - I want to add $20 but I have accidentally added $40, and still dont know if I have successfully added roaming. Can someone please help?

Receiving Automated PM Calls

Hi there, I keep getting automated calls from PM about my plan. It says that calling is not included in my plan and to sign in and fix it but the plan that I'm on is supposed to include " Unlimited Canada-wide Talk." In the last week alone they've ca...

Resolved! Is this experience an agent/retailer scam?

Hi Everyone, Been a PM customer for a while, good experience and my son decided to switch over as well. I've decided to go the the same agent that set me up last time. I don't recall paying more than $10 for the SIM card (and account setup) at that t...

Resolved! Locked out

message"PUK"exhausted -you have exhausted all attempts to unlock your SIM.What do we do now?!?!?

Resolved! Transfer number problem -- need to "Contact Us"

I just activated my Public Mobile SIM yesterday and tried to transfer my cell number to the new SIM. I got a text from Public Mobile saying that I need to go to the website and click on "Contact Us" to complete the activation. But there is no "Contac...

unlocked phone has been locked to PM

Hello, My previously unlocked iPhone5 has been locked to PM and I am unable to use my other SIM card (traveling abroad). Can you please re-unlock my phone?

Resolved! Current TELUS customers

I’m thinking I know the answer but it’s always best to ask anyways...currently myself and hubby are TELUS customers. Both of us have a phone one year into the 2 year contract. I suppose if we want to use Public Mobile, even though it’s a subsidiary o...

Data uses?

I don't know what constitutes data - what can I do with the bonus1 GB of data you've given me?

"Public Mobile here..." numbers

611 (or *611)"Welcome to Public Mobile, here's your PIN""Free Message: Please call *611 from your mobile device for assistance""You have 10 minutes left in your plan""You have used up 75% of your Data""You have used up 95% of your Data""Your payment ...

Resolved! Is. Roaming plug and play?

Hello I am thinking of giving pm a try but first acouple of preliminary questions:My wife is going to the u.s. for a 7 day visit and i was considering buying a sim putting her on a plan and adding a 10 day roaming add on. Although i am reasonably sav...

Sim card

When I try to activate the sim card, it says that the number is invalid. I have typed it correctly.

l'activation de ma carte Sim est bloquée

Bonjour,l'activation de ma carte Sim est bloquée,je n'ai pas accès à mon Compte Public Mobil

Resolved! Roaming vs long-distance

Hey, I'm pretty new to the cell phone world so please be gentle. I am unclear about the concept of roaming and long distance. Suppose that my "home location" is in City A and I travel to City B (which is normally a long distance call from City A.) I...

US roaming add on

I added $20 to my account from my credit card on file and tried to purchase the 10 day talk and text option. I did not receive confirmation and the $20 is still in my account. What is happening?!!

International call

Hi,I purchase 400min international but I can’t Call?

Resolved! U.S. Roaming Add-on

Hello beautiful people , Just want to know if I purchase a U.S. Roaming add-on will it automatically take the place of my regular data? So would I keep my regular data option on or off for it to work? I've never purchased U.S. Roaming or data abroad ...

Resolved! Are addons a one time purchase? Or do I have to cancel it if I don't want to ge billed every month?

Thanks.

Resolved! Unable to receive Text messages

I currently returned to Canada from the US and I'm unable to receive text messages. Any suggestions? Thanks,Lorne

Resolved! add another cell phone to my existing account

Can I add another cell phone to my account or do I have to make a seperate account for each phone ?

Resolved! Samsung A50

Has anyone actually used the Samsung A50 with Public Mobile? I see some people suggesting it should be fine but I just bought it and might return it to the store to get one listed on the site to be safe.

Resolved! Getting long distance message for call from area code 450 to 514 (15$ plan).

Tried adding +1 to the number, but call still doesn't go through. Need help. Thanks.

Resolved! How long until Add-On shows up on my account?

Today, during a fairly lengthy phone call, I was worried about my minutes so I went on-line and purchased another 500 minutes. As far as I can tell, this Add-On has still not shown up on my account after about 5 hours. How long does it normally take ...

Exchaged Numbers

Hi guys/ mods, Good afternoon. I recently bought a public mobile SIM card. I am able to place call with my number, but when someone calls me , it goes to another number which has the same number. I’m confused. Can someone please help me? RegardsSha...

Rewards

Resolved! Payment for Next Cycle different from Plan

Hi Community, I have a $111 for 90 days plan, and usually, I would have to pay around $100 each month due to the rewards I have on my account. This time, I noticed that my Payment for Next Cycle value is quite high and I also have some available fund...

International Add-On Did Not Work

Hi, I got an international add-on for 10 days for $20 which did not work even on 1 single day. I tried calling a US number from Canada and also tried calling and using the data from the US but to no luck. Please advise on how I can take actions on th...

Instant top-up problem.

Hi.I bought a "instant top-up" in a store on Friday afternoon (I have the ticket) and still today (Sunday) I have not seen the balance increase. I think that it is not normal. What I can do?Thanks.

Data doesn't work

I started my plan a couple days ago and I can make phone calls and do imessage but i can't go on the internet or use other apps that use data.I have a Japanese iphone SE.