No service

[Kat125]

Hey so I woke up this morning to having no service and I have tried turning my phone on and off I have tried removing the battery and SIM card I have checked my bill payment which is not due until October 13th I'm stumped.

[RebeccaT]

Your post was from about a week ago and I'm pretty sure that there was a post about a service outage. I don't know if you've regained your service but that may be what it was.

[ChuckYeah]

Are you in any of these areas? Reported Telus outage map.

https://istheservicedowncanada.com/status/telus

[GR · Accepted solution]

@Kat125 it sounds like the cell tower is down where you live 

[Kat125]

I am on the $45 a month plan and it is actually not just my phone but it's down a note my friend's cell phone is saying no service as well

[GR]

@Kat125 you could try the Sim card in another phone of you have access to one just to rule that out!  Maybe it's a tower that's down around where you live also 

[Dunkman]

@Kat125 

Does anything work?  Ie. text, data, talk?  Which plan are you on?

Maybe try the SIM card in another to phone to help determine whether it is a hardware issue versus PM service issue.