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Out of province calls don't work anymore

ericlandry
Great Neighbour / Super Voisin

I can't make a call outside of my area anymore. Local calls work fine. I'm pretty sure my plan use to have 200 minutes of calling time included, but doesn't seem to be there anymore. I tried adding the add-on for 8$ but it still doesn't work.

 

What should I do?

3 REPLIES 3

wetcoaster
Mayor / Maire

@ericlandry wrote:

I can't make a call outside of my area anymore. Local calls work fine. I'm pretty sure my plan use to have 200 minutes of calling time included, but doesn't seem to be there anymore. I tried adding the add-on for 8$ but it still doesn't work.

 

What should I do?


If an add-on is not listed on your add-on page anymore you have used it all up. As @ute1978 said, you need to buy a new one.

Just a reminder that buying an add-on is a two step process. The first is adding funds to your account, then you have to go and "buy" the add-on again.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974/hig...

Rebooting the phone might be needed after the add-on is loaded to your account.

ute1978
Deputy Mayor / Adjoint au Maire

It sounds like you used up the 200 minutes add on. Can you please log into self serve and see if the add on is still listed in the overview? If it is not, then you used it up and need to buy another add on.

lemew07
Great Citizen / Super Citoyen

@ericlandry wrote:

I can't make a call outside of my area anymore. Local calls work fine. I'm pretty sure my plan use to have 200 minutes of calling time included, but doesn't seem to be there anymore. I tried adding the add-on for 8$ but it still doesn't work.

 

What should I do?


Hi What plan are you on is your plan active. Can you access self serve. You may need to try the lost / stolen phone trick and you may have to try the add a $1 trick as well. Last but not least a private message to the mods. Attached is a link to the process and in this link you will find the private message to mod link. Hope this helps. In the imortal words of Red Green "We're all in this together Cheers Lemew

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