Data top up mid cycle

[precollet219]

How can I add data during the month if i run out before my next top up date?

[popping]

@precollet219 

Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from from self-serve. You get your data back immediately with plan change. Login to your account. Select the Plan and add-ons tab and click on the Change Plan button.

2. If you want to renew the same plan early, you need to create a moderator support ticket using the ? button at the bottom right corner. Moderator wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.

3. You can buy data add-ons $15 1GB data or $5 200MB data. Expensive option. This is a good option if you need a small amount of data occasionally. Data add-on does not have expiry date. Unused add-on data will be rolled over to next cycle.Please note that there is no refund of the unused days of your current billing cycle if (option 2) you renew your plan early with moderator assistant or (option 1) change plan now.

$15 1GB data add-on is expensive.  It is cheaper to renew early or change plan to meet your data requirement.

$40 5GB plan costs $8/GB

$45 6.5GB plan costs $6.92/GB

$50 8.5GB plan costs $5.81/GB

[geopublic · Accepted solution]

@precollet219  Your options are:

• Purchase an add-on
• Change to a different plan with more data
• Submit a ticket and ask if it's possible to renew your plan early 

[mh1983]

Some added info to the earlier post: keep in mind that this "top up" carries over until you use it up, so the extra data is not just confined to a single payment period. 

[NDesai]

@precollet219 You can call 611 if you already have cc added to your account or you can log in to your self-serve account to add the data add-on. Be sure to not get the USA roaming addons. More in depth guide is shown here: Solved: HOWTO: Purchasing Add-ons - Community (publicmobile.ca)