Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I recently tried to log into my account but after many attempts of entering the wrong password, it locked me out of my account and it won’t send me an email to change my password. I read that I now need a moderator to unlock my account for me and...
I recently switched over to public mobile from another carrier. My plan includes unlimited calling and teting Canada wide as well as some data. Upon activating my sim card, I found I can text and use data without issue as well as make phone calls. It...
Can't call out only voicemail
hello i purchased a second plan and data will not work. my account says there is 250 mb and data is turned on in my phone, but i can't connect on line. i changed the sim card in my phone to my old Rodgers sim card and data works fine. i put my Public...
Hi I am new to PM and my plan is in 3g speed. however, i can see in my phone lte+. My question is.. is my speed throttled to 3g speed while using lte band? Can anyone explain? thank you!
The reason I say this is because for a few times now I have encountered difficulties with entering my account information. The first time was how I couldn't even figure out how to register 2 devices to manage under one account? Did I totally miss so...
Here we go for round 2. 3 different lines have all dropped calls in the last week. Submitted a ticket and they simply insist it's been resolved just like they did for 3 weeks when I reported the issues for the first time. That time, they insisted ...
My data is not working. Set up phone yesterday and data isn't working today at all. Can anyone help
Came to the mall kiosk looking to get 3 new accounts for myself, my dad, and my mom. Took a couple times to explain exactly how I wanted things set up - I wanted my dad to refer my mom and myself so he gets $2 off his account, in addition to another ...
Hi I want to login my account to check the account status but can’t log in and i try to verify the email to reset the password,the email is not avaliable as well.I really need someone can help me out,the email is xyz and the number is xyz Edit by mi...
Hi all. I am on day 25 of my $50 contract and my data is up. Can I renew early for the $50 and get the new cycle starting now? And if so can you please explain how? Thanks! JA
What’s the best way to change my phone plan for more savings?
Going on a trip tomorrow and wanted to purchase a roaming plan, but this is what I get when I try to click the "Plan and Add-ons" tab: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/And no, logging out and in again does not f...
I'm going to the States tomorrow until June 1st, and my current plan expires May 28th. I have had auto-renew up until now, but I took that off because I want my plan to expire (more on that below). However, if I do a US add-on, will that also cease t...
My payment cycle started over on May 13. I had enough funds in my account and all was well. Why am I now suspended? I paid my full $33 for my grandfathered plan, and now 10 days later on May 23, I look at my account and it says my payment is due t...
Fogot my password and locked out of account. Can a mod help me reset my password? Thanks.
Hi, For the last several months I've been getting voicemails nearly every day from the same number. Most of the time there is no actual message, just silence. Occasionally there will be something in French. As I don't speak French, I don't know what ...
I'm wanting to see if my iphone SE is compatible with Public Mobile. When I enter my IMEI number into "Check Your Phone" I get a message saying "Network Compatibility check is not available at this time". When (if ever) will it be available. My un...
I got a call about a port from old provider and have to message the moderater but i dont know how to do this. Can someone help me?
My account was suspended even though I've got $53 in my account, how do I get my plan to renew itself?
I need assistance with recovering my original account. I accidentally activated a new SIM card apparently with a new phone number entirely. I don't have any access to the portal for my original account, as I had thought I was using my main email as t...
Hi, does anyone have a link for a newer "international countries" list, the most recent dated one I found was from 2017.In particular, curious if Switzerland is back on it. It was on the old, old one, but was taken off in the ~2017 version.Thank you
My cellphone was lost in last week，I already contact the police Office，but still not found，I have my cellphone IMEI code and I want I could lock my device。
If I purchase a phone that says it uses LTE advance, is that enough that I could be comfortable it would work on PM? I am considering a Samsung Galaxy A5Thanks to all for your input.
Just activated a sim card and bought the $25 per month plan. I sent a test text to my other phone, tried calling it and tried receiving a call from my other phone. It is telling me I need to purchase an add-on? Both numbers are local numbers. Help?
Hi Mods,my account expired without my knowledge (no reminders or warnings were sent.. maybe it would be good for PM to send a text message a day or two before expiry if there isn't enough money on the account). So I topped up my account yesterday (be...
So I inserted my new public mobile sim and am signed up. Everything is working but I really want to keep my old koodo number. So I sign into my account and click "change numbet" and then try but am told that number is not available!! I tried to ask a...
My service from Bell already been cancelled, so I suppose the switch process already done. Why there is no service from publicmobile? My account looks all good and have paid . What's the problem? So frustrated!
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