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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24849 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36418 Views
  • 185 replies
  • 27 Bravos

Being overcharged even though I have credit?

So I'm currently on a $120 three month cycle plan but I'm on autopay and have $2 credit from community posts so it shows that I should only be charged $112. However I just noticed I've been charged the last several cycles as $125.43. Why is that? Am ...

carmenleung by Good Citizen / Bon Citoyen
  • 1115 Views
  • 8 replies
  • 0 Bravos

A bit peeved

So I signed up back in September. I'm not on auto pay yet, but will be soon. I got a text about the 9th and/or 10th of December that it was time for a new cycle and that I should pay. They said the cycle would end on the 11th. Now, in every other cir...

Crusherfied by Good Citizen / Bon Citoyen
  • 1687 Views
  • 9 replies
  • 0 Bravos

Resolved! US Talk Add on

I have just purchased a US Talk Add on to be used from next Saturday. I bought it ahead of time in case I forget to add it later. I don't find any place where I have an option to indicate the start date. I hope it does not start from today. Thanks fo...

Greenphase by Good Citizen / Bon Citoyen
  • 2453 Views
  • 24 replies
  • 0 Bravos

Missing $25 rewards

 I just signed up my wife for a new number 587-255-0355 (info@nugabest.ca) and it says she and I (587-87-87-800 mhmh95@yahoo.com) would get a $25 bonus for using my phone number but its missing for both of us. Please check and check

mhmh95 by Great Neighbour / Super Voisin
  • 771 Views
  • 3 replies
  • 0 Bravos

Easiest way to port your number

Hi fellows mobile users !Just want to share with you my experience.Today I decided to join Public and move from Freedom Mobile.I searched on this website and found that many people are complaining about losing their number and personaly went to WOW m...

Aloba by Great Neighbour / Super Voisin
  • 1246 Views
  • 5 replies
  • 1 Bravos

Resolved! Xiaomi redmi 6A compatibility

Hi there,I have recently purchased a Xiaomi Redmi 6A and want to get the $10 public mobile plan. However, I am not sure if my phone is compatible with this plan ( in terms of brandwidths and such.) I have checked using the imei code and it seems to b...

stephen2 by Great Neighbour / Super Voisin
  • 1478 Views
  • 4 replies
  • 0 Bravos

Resolved! Not able to receive incoming calls.

Dear Sir, My phone number : 4389303603.I activated my sim card about 2 days ago, and I am not able to receive incoming calls. I am on a 25$ plan which allows me to make and receive calls in my province. But yet I am not able to receive a single call....

tbtabot by Great Neighbour / Super Voisin
  • 1818 Views
  • 7 replies
  • 0 Bravos

Resolved! Missing $25 credit

Hi moderator I just signed up and it says I would get a $25 bonus for using my friends phone number but its missing

Jessica_T by Town Hero / Héro de la Ville
  • 1712 Views
  • 10 replies
  • 0 Bravos

What should I do for roaming in the USA?

hello,I have an unlimited calling plan in the province, QuebecI'm going to the USA for the holidays.What do I have to do to be able to phone, text, and have data during my stay in the USA?I leave for more than 10 days, straddling the end of December ...

w650 by Good Citizen / Bon Citoyen
  • 1231 Views
  • 9 replies
  • 0 Bravos

Help

I need my account to be reset at it is disable! How do  get help! I have been waiting on a response nothing!

chrissylatoya by Great Neighbour / Super Voisin
  • 1519 Views
  • 14 replies
  • 1 Bravos

Resolved! New SIM card for free

I have new sealed sim card. I ordered two card and one is unused. It was 4 months ago and I hope the card is still live. Card is free for you, located in South Etobicoke, intersection Lake Shore blvd West and Mimico rd.Edit: Sorry, the card has been ...

y73sn by Good Citizen / Bon Citoyen
  • 1553 Views
  • 4 replies
  • 2 Bravos

Block voicemails

Hello I need to be able to not get voicemails from one number I have a restraining order on this person and could call the cops for then to deal with it but I’m not looking to ruin this persons life but they are filling my voicemail every day and so ...

Lynne by Great Citizen / Super Citoyen
  • 1257 Views
  • 7 replies
  • 0 Bravos

Account glitches - cannot switch plan, make payment

I msg @CS_Agent but got no response after 18 hours. I tried to private msg a Mod but got this msg: Correct the highlighted errors and try again.One or more of these members do not have private messages enabled. Their names have been removed from the ...

cwaihungwong by Good Citizen / Bon Citoyen
  • 1924 Views
  • 12 replies
  • 0 Bravos

Resolved! Public Mobile gave me someone else's number

Hi, Public Mobile gave me a number that belongs to someone else. I became a Public Mobile customer last week. I chose a custom number. I immediately started getting crazy messages which was stored in my Junk folder on my iPhone. I thought they were s...

ohio by Great Neighbour / Super Voisin
  • 2424 Views
  • 12 replies
  • 0 Bravos

wont let me pay

Hi there- I am trying to pay the bill but every time I try it says I have enough balance. When I check my balance it says 0.00 and when I check the payment history it says a payment is due! I really need to figure this out- please help

toothless by Good Citizen / Bon Citoyen
  • 1228 Views
  • 9 replies
  • 0 Bravos

Resolved! Autopay

Hi I’m on autopay and my plan is 50 dollars a month pm took 50.40. Out of my account did not get autopay 2 dollars of. Wtf?

Kh69 by Good Citizen / Bon Citoyen
  • 2374 Views
  • 19 replies
  • 0 Bravos

$25 Refer-A-Friend Promo Extended to January 1, 2019

For those interested, it looks like the $25 Refer-A-Friend promo was just extended, although the original announcement hasn't been updated yet at the time of this post. I just checked my account overview page and saw the notice in the upper-right was...

PM$25ReferralBonusExtendedto1Jan2019.jpg
SD08 by Retired Oracle / Oracle Retraité
  • 2439 Views
  • 9 replies
  • 9 Bravos

Transfering number from PC mobile

Hi,I want to port my PC mobile number. I have followed the instructions and selected a new number and then contacted the moderator team.I have sent messages for two days in  a row but I have not recieved a reply.Is this normal?What should I do?Thanks...

Emily2000 by Great Neighbour / Super Voisin
  • 663 Views
  • 1 replies
  • 0 Bravos

Lost Phone

I lost my phone so im looking to get a new SIM card, how do I go about that?  Thanks

sarahgilesss by Great Neighbour / Super Voisin
  • 1574 Views
  • 6 replies
  • 0 Bravos

Referring a friend

My friend is trying to register her public mobile sim card, she is having problems with the referral part. I referred her, but when she enters my phone number and submits her information, it says that my phone number isn't a public mobile phone numbe...

LivSan86 by Great Neighbour / Super Voisin
  • 900 Views
  • 3 replies
  • 0 Bravos

Resolved! Ended service

Hey, today I switched over from PM to another carrier. My last auto payment was yesterday. What steps must I take to completely end my service?

Shezabaloat by Great Neighbour / Super Voisin
  • 1552 Views
  • 7 replies
  • 0 Bravos

a tip when getting started -- choosing a phone number

For those who activate online, just wanted to pass along a quick simple tip for new signup people who like choosing a "nice phone number" and aren't sure if you can do that with Public Mobile. When you go to activate your SIM card online, the setup w...

canadave by Good Citizen / Bon Citoyen
  • 899 Views
  • 3 replies
  • 7 Bravos

Resolved! inundated with contest replies

I think I did what I was supposed to do to enter the contest which was to reply to the posts which said something like " tell us your best deal" on day one. So I replied and for an hour or so after I was getting dozens of replies to my post and had t...

jukos by Great Citizen / Super Citoyen
  • 1219 Views
  • 6 replies
  • 0 Bravos

Resolved! Calling problem

Im on 40$ plan from last 3 momths never had this issue. Like when i call on certain no it says Talk is not included in uour plan. Why this thing happening when im already pn unlimited plan...thanks

gun_veer by Good Citizen / Bon Citoyen
  • 1790 Views
  • 7 replies
  • 0 Bravos

Favorite Xmas Movie?

My all time favorite Xmas movie is Gremlins, followed by A Christmas Story.  What are yours?

albertmcc by Good Citizen / Bon Citoyen
  • 1024 Views
  • 4 replies
  • 0 Bravos

Resolved! Accessing VM via Skype or WhatsApp

Is there a number I can call to access my Public Mobile voicemail via Skype or WhatsApp? I want to be able to pick up vociemails while travelling in the US but don't want to purchase an add-on. Thanks.

LarryLooking by Great Neighbour / Super Voisin
  • 1592 Views
  • 5 replies
  • 0 Bravos

Resolved! USA roaming "unlimited talk" addon--to/from where?

In that $20 USA roaming Talk, Text, and Data addon, it says there's "Unlimited Talk" and "International Text". What does that mean, exactly? Does that mean I can call and text while in the USA to any Canadian or USA phone number without it being a lo...

canadave by Good Citizen / Bon Citoyen
  • 809 Views
  • 2 replies
  • 0 Bravos

Time for another competitive response???

I noticed that the competition has a WiFi calling app that handles talk and text without the usage affecting the account balance.  Lucky also has a $10 50 text/50minutes plan limited usage plan.  With the WiFi extension, it makes that plan unlimited ...

will13am by Oracle
  • 1392 Views
  • 13 replies
  • 4 Bravos
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