[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Can't login to SIMon with my Community ID
I am able to access the Community with my Community Username and Password. Created a new account and wish to port my number from Koodo. Have been told by system to access Chatbot and contact Moderator. During this process, I'm asked to login to th...
Resolved! payment
Hello,Can you please explain why my account currently states that my plan cost is $180 when my plan is $120 per 90 days?Please see below. Can you please correct this? Thank you. As of today your estimated payment is: $165Your next plan cycle starts: ...
Messaging
For some reason it says, sending disabled. I cant find anything in the app to correct this. Can anyone provide me with the solution, please?Thanks
Wrong number ported
OK, I'm a little more than fed up. When I registered, the form page seems to have screwed up the number that I was trying to port and now, while I have cell service, it isn't the number I was trying to port but, instead, a different, wrong, number. ...
Resolved! sim card not valid? I just got it brand new in the mail! ??
i am not sure what the issues are. just got the sim card in the mail and trying to activate it but showing invalid. need help!
Resolved! Cannot log into my account
incoming calls not working
hi, calls going out work. but i am no receiving any calls. i just activated yesterday. thank you,
How do I make a collect call?
I tried to call collect, but got an error that I do not have long distance on my account. I shouldn't need long distance, as all charges would apply to the recipient of the collect call, right?
Refer a friend
Last week I made my first referral so it was pretty awesome today to log into my account and see a $20 Credit in my balance. Thanks public mobile. Has anyone else received their credit yet? Is there anything I should know about the credit or can I us...
$20 referral bonus
With a $20 promo text, I have referred two friends and got all set up. However, I have only one time $20 was given today.The promo says a $20 for referral of a friend. Should I have got $40 in total for 2 referrals?Please verify. Thanks.
Resolved! $15 plan incmong calls were calculated
Hello, I have $15 plan. According to the plan, the incoming calls and toll-free number are free. However, from my usage history, all these calls were accumulated to 100 minutes. How to correct these errors?Thanks
Service Keeps Stopping Working
My service keeps stopping working and I can only receive texts from iPhone users and cat receive any calls. I have restarted my phone but it won’t work.
SIM card takeover
So I woke up yesterday morning my phone didn’t work, and I had 8 emails from PayPal and various merchants for the purchases I had made overnight while I was sleeping. Unable to contact anyone directly at PayPal or Public Mobile, I was finally able to...
Resolved! Autopay discount/taxes
Hey all, I'm new to Public and my first autopay is approaching in a couple of days. I have a Visa debit card through RBC so I just move whatever funds I need into my account, I'm just wondering how the payment works when you get the autopay discount....
Viewing my phone bill?
I would like a proper phone bill document. The transaction history isn't really all that detailed.
Resolved! Self Serve page not functioning
When I try to access my account I get a blank page at https://selfserve.publicmobile.ca/ Any suggestions on how to access my account info? I'd like to add another phone to the account but having doubts if self serve is often non-functional
New customer with keeping same number but old not cancelled.
We set the public mobile SIM card up keeping the old phone number which we had been using with provider Bell Mobility. We are now a couple days since setting up the Public Mobile and the Bell account is still not cancelled. We are getting messages an...
sim card
i paid for a plan activated my sim card but its still not working anyone know why
Want to transfer an existing account over to new phone. Phone keeps asking for sim network password
Trying to switch my public mobile phone number to a new phone. I put sim card in new phone. It keeps asking for sim network password. Please help
Resolved! These days, the public mobile signal is not good, the connection is intermittent.
These days, the public mobile cellphone signal is not good, the connection is intermittent.the cellphone shows the signal is full, someone called to me, I hole my cellphone in my hand, but I did not hear any ring sound until it shows there is a voice...
PM won't accept my Visa Debit Card and I want to know why
It keeps saying it was declined by my bank but I checked with my bank and that's not true. Please advise!
Resolved! Koodo offering promo better than Public Mobile Plan
So if Public Mobile is the 3rd tier of "family" companies: Telus/Koodo/PublicMobile. Why is the 2nd tier company - Koodo offering a promo that beats Public Mobile $50 plan ($48 with autopay)?Yes, it is only beating it by 500mb (if autopay is enabled,...
Has credit card processing completely failed?
I see lots of messages on here about credit card payments being rejected. I'm in the same position, and it seems to have torpedoed my attempt to activate service today. I've spent all day trying to get it started, so far to no avail. I have two credi...
Need to change credit card info for auto pay.
I am on auto pay and have to update a new credit card. I am unable to activate and account for any online assistance and need my original account number to have my phone number transferred. Does anyone know of any way I can get my account informati...
My cell can't access mobile data
Hi Simon, My cell can't access mobile data. It worked with fido before.t Maybe my account setting issue (xxxxxxxxxxxxxxx)? Thanks, editesd by computergeek541: phone number removed
Resolved! Sim Swap Scan Prevention
Yesterday at 2am I was scammed via SIM swap and woke up without cell service and money from my PayPal missing. I don't know how to they did it because my PM password wasn't changed so they would have had to guess it outright? What I'm mostly request...
