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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 53969 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 62103 Views
  • 186 replies
  • 31 Bravos

Resolved! Block my internet

Hello everybody! I looked all over to see if its possible to block my internet use when im close to the maximum amount i have on my plan? Thank for you help!

Perocolada by Good Citizen / Bon Citoyen
  • 1253 Views
  • 4 replies
  • 0 Bravos

Resolved! I never received my $10/month discount

Hello! When I signed up this deal was offered: "Hey Community,Effective immediately to November 21, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on a $35/mo plan or higher will receive $10 off for the f...

cmt25 by Great Neighbour / Super Voisin
  • 1181 Views
  • 4 replies
  • 1 Bravos

Resolved! Renewed My plan

Now getting message that I don't have long distance add-on activated. Same number as always withinm own family who live with me and also use public mobile. 613 area code. Have reset phone 3 times now. Nothing working. Plan is up to date. Data not res...

Thebladfamily by Great Neighbour / Super Voisin
  • 1479 Views
  • 6 replies
  • 0 Bravos

APN set up

I need help setting an APN on my iphone 8+

statik by Great Neighbour / Super Voisin
  • 1189 Views
  • 5 replies
  • 0 Bravos

Spammed Like CRAZY

Hey, The past few days I have been getting spam called like crazy and it's really getting on my nerves. I'm paying for a service and to me that means that I should not have to deal with this. I'd rather use a service like Fongo or just a free one in ...

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Obice by Model Citizen / Citoyen Modèle
  • 2701 Views
  • 23 replies
  • 0 Bravos

Resolved! Vacation Stop with cash balance

I understand I can suspend service up to 90 days by canceling autopay.  But what happens if I have a cash balance from a referal on my account?  I'm assuming with autopay off, it'd just take the monthly due from the balance.  Also will my $1 referal ...

dirk88 by Great Neighbour / Super Voisin
  • 1189 Views
  • 4 replies
  • 0 Bravos

Freedom Mobile $19 plan

Hi PM Members, Has anyone seen the recenlty Freedom Mobile Prepaid plan for $19 for unlimited talk, text, and 1.5BG data on full LTE speed. It's also mention a $5 digital discount, which I am not sure about. So it $19 or $14?  Eitherway, this sounds ...

powerg21 by Great Citizen / Super Citoyen
  • 1816 Views
  • 6 replies
  • 0 Bravos

Umidigi X - APN settings

How do I change or add APN settings to my Umidigi X phone? It is Android 9.0. The APN settings are greyed out and there is no "+" sign. I'm unable to send or receive MMS messages or use my data. Can send regular texts and access internet using WiFi, ...

10x10x10 by Good Citizen / Bon Citoyen
  • 17813 Views
  • 58 replies
  • 0 Bravos

Resolved! Bonus rewards not being applied

Hi, I had recharged my account with 40$ plan on Nov 19th and I was supposed to get 10$ bonus for 6 months inclusive of the month I recharged. However, I got my next recharge auto-debited but I did not get the bonus as well as Auto-pay rewards. Kindly...

sadhasivamv by Great Neighbour / Super Voisin
  • 1587 Views
  • 4 replies
  • 0 Bravos

Credit posted to the wrong account

I accidentally added $25 to Account#: xxxxxxxxxxxx, which is the account of a friend that had no credit card. I don't think she is even in the country anymore. I meant to add it to my Account#: xxxxxxxxxxxxxxxxxxx Is it possible to reverse the charge...

aruigrok by Great Neighbour / Super Voisin
  • 629 Views
  • 2 replies
  • 0 Bravos

long distance calls

I have autopay plan with unlimited long distance and text...the plan was renewed yesterday and now I can't make any calls

Maddog1950 by Great Neighbour / Super Voisin
  • 977 Views
  • 5 replies
  • 0 Bravos

Resolved! what happens to $5 - 500 mins add on if.....

My dad's phone is on the $10 plan with $5-500 mins add on. He is going out of the country for 4-5 months.1. What will happen to $5 - 500 mins add on ( about 350 mins leftover) if I suspend his line for 90 days (really 88 days) to keep the number. Doe...

9R3W4L by Good Citizen / Bon Citoyen
  • 2485 Views
  • 11 replies
  • 0 Bravos

Phone companies must block scam calls starting today

CBC article (https://www.cbc.ca/news/technology/crtc-call-blocking-1.5401057) "As an alternative, they can offer subscribers "filtering services" that provide more advanced call-management features, which is what Telus is doing for its wireless custo...

kazoo by Good Citizen / Bon Citoyen
  • 2233 Views
  • 13 replies
  • 3 Bravos

Resolved! Account charged for renewal, status active, but can't make calls out

Hi there, My renewal date is today and my credit card was just charged 118.65 for the three months renewal. My data appears to be working, however I can't make calls out. I get a recording about long distance addon for local calls. I've tried multipl...

NotSammie by Good Citizen / Bon Citoyen
  • 2236 Views
  • 10 replies
  • 0 Bravos

Resolved! Porting Number Issue

I want to port my number over. But when I set up activation I put in the wrong pin by mistake. How do I fix this? 

Deborahbridge by Great Neighbour / Super Voisin
  • 849 Views
  • 1 replies
  • 0 Bravos

Resolved! Us Roaming

I'm planning on purchasing the US talk/text/data add-on. It tells me to add funds first and then select the add-on.If I am on auto-pay, do I still have to add funds first?And also regarding the unlimited calling and texting, does this include calls/t...

Gerry_P by Great Citizen / Super Citoyen
  • 1072 Views
  • 3 replies
  • 0 Bravos

Resolved! $15.00/month plan questions

My husband is considering leaving his current pay and talk plan for the $15.00 Public Mobile plan.  I have a few questions....1) does the referral code work with a spouse to spouse referral?  He is completely new to Public.2) the 100 minutes are mont...

Connie19 by Good Citizen / Bon Citoyen
  • 4638 Views
  • 31 replies
  • 1 Bravos

Available funds

I have enough available funds in my account but the payment didn't go through. It says that I owe $0 but account is working. Is there a way to fix this?

Starleen363 by Great Neighbour / Super Voisin
  • 842 Views
  • 4 replies
  • 0 Bravos

Phone number not recognized

I'm using public mobile for a couple of days. When I want to enter my number in my google account the phone number not recognized and it said "please insert a valid number".I also have problems with my paypal account. The couldn't receive confirmatio...

Adelhosseini by Great Neighbour / Super Voisin
  • 2683 Views
  • 12 replies
  • 0 Bravos

Resolved! Auto Payment not happy

I am have an issue getting the system to accept my master card for atuo payment. I have cleared my browser history, cookies ect.I have also left the appartment number blank and have not used any special charcters in the address and used all caps in t...

Doris1977 by Great Neighbour / Super Voisin
  • 1578 Views
  • 6 replies
  • 0 Bravos

Wiered problem

So I transfer my existing phone no to public which was not active.. my phone got transferred to public . When I make a call from public mobile it says my existing no on other one. When I dial that number from other phone it doesn't work .neither orig...

saqeeb90 by Great Neighbour / Super Voisin
  • 1339 Views
  • 7 replies
  • 0 Bravos

Debit card deny

Where is a number where I can talk to a real person and my debit card won't go throught with the payment why 

Free Holiday 400 intl minutes don't work

Hey,I added the one time holiday package (1GB and 400 intl minutes) for myself and separately for my wife.While the data seems to be working fine (consumed some of it), every time I try to dial an international number I get an automated message that ...

Alex71 by Great Neighbour / Super Voisin
  • 1476 Views
  • 10 replies
  • 0 Bravos

Password

I forgot my password. How to reset it ? What is test question?

srikanthan by Great Neighbour / Super Voisin
  • 620 Views
  • 2 replies
  • 0 Bravos
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