charge to credit card that said it was declined, so charged twice

[goodservice]

Hi

We used a credit card to start a new prepaid account.  The system said the credit card didn't not work.  So we had to start all over again with a new telephone number and used a different credit card and it worked.  However, the first credit card was charged by Koodo Top Up Reapprove.  I don't know the telephone number for the first one, however, it was in my name and all the information either than the credit card is the same.  Please reverse the charges and cancel the service on the on the first card.  We need a moderator to do this please

[Anonymous]

you need send a private message to Click here 

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

[mimmo]

You need to contact the mods directly.  You mention koodo??? 

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions