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Create Account failed

ChrisP
Great Neighbour / Super Voisin

I did the Walmart activation, and got the phone going.  I went to try to set up an account, but got to the second page and my ancient computer crapped out on me.  No problem, went back to finish up (or start over, really), but now I'm unable to create an account.  I can't log in (didn't get to a password set) but when I try to start over, it won't let me (likely because I got part way through)... so....

 

I think I need a reset... ?

2 REPLIES 2

LEGO
Deputy Mayor / Adjoint au Maire

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck! Woman Happy

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out! Woman Wink

will13am
Oracle
Oracle

@ChrisP, can you yet and clear the browser cache to see if that makes a difference?  Or use a different browser, incognito mode?  Failing that, you should contact the moderator team for support.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.  Good luck and welcome to Public Mobile.

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