Refund

[Mam72]

Cant transfer PH# would like refund or credit 

[slusagm · Accepted solution]

Credit ok but not refund.  but you bought wrong add-on or what happened ?

TO ask for credit back, ask PM by ticket 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

Or message them using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Chalupa_Batman]

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@Mam72 wrote:

Cant transfer PH# would like refund or credit 

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Hello @Mam72 

If you are having trouble porting your number, you can create a ticket for a CS Agent to assist you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Please note, your phone number you want must be on an active account. 

[golfball]

Why can't you transfer your number? Is it not possible or some kind of error? If you need help or to ask for a refund you can contact support. 

To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us". 

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Mam72 
why can’t you port your number ? Consider taking a new number ?