Your anger and frustration are certainly justified but please listen to what people are telling you. 1) There is no live service department for you to contact directly. PM's support depends entirely on email. There are no demands, pleas or threats an...
Don't know if this will help but if you can, log into your account on a desktop. I requested the same change and found it was not showing up in the phone app. However, the same page on a desktop acknowledged the upcoming change and gave a date.
