05-11-2025 10:24 PM
Hi,
My account renewed last night, I’d switched to a different plan, and now I don’t have any data. My text and phone works but can’t get any data.
I’ve tried my SIM card in a different phone, resetting my network settings on my iPhone and double checked my apn settings.
What else can I do? I don’t really understand how to contact support and I feel like whatever is happening must be on the public mobile end.
I have a plan with 75 gbs of data and it says I have used 0 of it.
thanks!
05-11-2025 11:40 PM
Several customers had issues end of last week with no data after plan switch. According to PM, they fixed the issue. As mentioned, contact customer service agent.
05-11-2025 10:33 PM
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage