cancel
Showing results for 
Search instead for 
Did you mean: 

No data after monthly renewal

Gerry12
Good Citizen / Bon Citoyen

Hi,

My account renewed last night, I’d switched to a different plan, and now I don’t have any data. My text and phone works but can’t get any data.

I’ve tried my SIM card in a different phone, resetting my network settings on my iPhone and double checked my apn settings.

 

What else can I do? I don’t really understand how to contact support and I feel like whatever is happening must be on the public mobile end. 

I have a plan with 75 gbs of data and it says I have used 0 of it.

 

thanks!

2 REPLIES 2

Dunkman
Oracle
Oracle

@Gerry12 

Several customers had issues end of last week with no data after plan switch. According to PM, they fixed the issue.  As mentioned, contact customer service agent.  

 

Handy1
Mayor / Maire

@Gerry12  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

Need Help? Let's chat.