Unable to call in USA

[Tekker16]

Same problem .  Everything worked, maps, text etc. but no voice calls in or out.  Had to switch manually in settings to T-Mobile, as public mobile switched me automatically to AT&T and no voice calls with them. 

[Tekker16]

No, i have the moto g power (2021) and everything works but voice. NO PROBLEM. I bought a new moto g 5g (2025) here in texas and it works perfectly!!

[Tekker16]

I have a moto g power (2021). Only has 3g and LTE. Even with roaming etc and connected to T-moble. Only text, maps and no voice.  BUt it was time and I updated wifes phone to the moto g 5g (20250 and everything works like it should.

[Tekker16]

Thanks.i decided to upgrade to a real 4g phone. Works perfectly 

[BKNS27]

@Tekker16 

What is the make and model of your phone?

What plan are you on?

You need to switch to VoLTE in your cellular phone setting because 3g has been decommissioned in the USA.

Your phone must also be on the whitelist for phones to work in the USA.

Here is more information:

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODgu... 

If your phone is not on the whitelist, connect to T-Mobile in 2g.

You can use the Fongo, TextNow or WhatsApp when connected to wifi.

[slusagm]

it is not unusual that you need to manually pick a network to lock it.  This is especially useful when you are roaming

but what phone you have? are you still using the OnePlus Nord? that is not on PM's VoLTE whitelist and hence have trouble with voice calls in US.  If you have roaming data, use VoIP app like TextNow to make calls instead