4 weeks ago
Hi,
I submitted a move number request yesterday, successfully cancelled my old service, but now the new Public Mobile service is not starting. I am worried I put in the wrong SIM card number during activation. Is there any way to verify if that is true?
Solved! Go to Solution.
4 weeks ago
hi @fjkinnear
at the 2FA step, click Didn't Receive code and then select Send email to get the code via email
if you can login that way, then go to Profile Page, Manage EverSafe login (or on the app, Account page, then Manage Login ) to update the phone number there
but if you cannot get the code via email and cannot login, ask PM support agent to help
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
4 weeks ago
Hello, I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
4 weeks ago
@fjkinnear wrote:Hi,
I submitted a move number request yesterday, successfully cancelled my old service, but now the new Public Mobile service is not starting. I am worried I put in the wrong SIM card number during activation. Is there any way to verify if that is true?
Hello @fjkinnear
Try rebooting your phone. Also, you can try going into your Settings, then Network Settings and refresh them and then reboot. If that doesn't work, contact a CS Agent this way.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
4 weeks ago
I should clarify that I can't access my account because it wants to send a coffee to my phone number to verify it, but I can't receive texts right now because the number hasn't been ported over. So I can't access my account either.