No signal on my device after port

[Donneita]

I recently got a new sim and ported my old number over to Public mobile. Even though the port appears to have been successful, there is no service on my new sim. I have tried restarting, changing network type, manually search for service,nothing works.

My husband and I ported our numbers over on the same day, but he's not experiencing this issue. My device is a Tecno Pova 2, running Android 11.

[CSA_PM]

Hello @ Donneita

 I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@Donneita I have escalated your issue on behalf.  Support will reach out to you this morning, please monitor your community inbox 

[Donneita]

@Handy1 Physical. I'll try that and let you know how it goes.

[Handy1]

@Donneita  Out of curiosity do you two have physical SIM card or eSIM ? If physical sim can you try your sim card in his phone to test ? This will help to determine if its device issue or account issue 

[Donneita]

@Handy1 Thanks. I just did.

[Handy1]

@Donneita  You might need support to reprovision the sim / reset your account 

send  a  private message   To CS_Agent

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