PHONE RECORDS - COMPLAINT/FEEDBACK

[jay_phone]

I'd like to add my voice to say it would be really great to access past usage records.  I've never encountered this with any service before where you can only go back 90 days.  I hate to suggest more emails in my life.. but maybe an option to email the bill with usage details in an attachment would be better than having no record at all?  Is this already an option? 

[hTideGnow]

hi @jay_phone 

let us know if you can go back one year of usage history with the help of PM support.   thanks

[Chalupa_Batman]

---

@jay_phone wrote:

I'd like to add my voice to say it would be really great to access past usage records.  I've never encountered this with any service before where you can only go back 90 days.  I hate to suggest more emails in my life.. but maybe an option to email the bill with usage details in an attachment would be better than having no record at all?  Is this already an option? 

---

Hello @jay_phone 

On the system itself, you can only go back 90 days which I agree, should be one year. However, you can contact a CS Agent as they have the ability to go back one year (June of 2024) without problems. You don't need a court order or request from the police suggest by the other customer. Geesh. 

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[jay_phone]

I do have a valid reason but it does not involve law/I will not be able to push that method.  

Is there an option for e-billing records?  I guess in hindsight this is probably what helped me have records with past providers.  

[hTideGnow]

hi @jay_phone 

actually, all the carriers have a limit of long you can access your usage history, they won't keep them forever.  If you have a valid reason for them to go back more than 90 days, maybe  court order or a formal request from Police, you can ask PM support agent for consideration

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage