Personal Hotspot

[Tom365]

I just restarted my phone because it was running slow. Now, the feature on iPhone 11 has been removed: Personal Hotspot. It says to contact Public Mobile to activate. What is this? I’m trying to work remote right now. This is unacceptable. How do I call Public Mobile? 

[SKSuh]

As others have indicated, this definitely is not a Public Mobile issue

My iPhone 15 has occasionally experienced this kind of quirk so turn airplane mode on and off or reboot again until you can hotspot/tether again

[hairbag1]

@Tom365 

this issue isn't related to Public Mobile. Try a network re-set to see if Hotpot returns to normal. 

[Chalupa_Batman]

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@Tom365 wrote:

I just restarted my phone because it was running slow. Now, the feature on iPhone 11 has been removed: Personal Hotspot. It says to contact Public Mobile to activate. What is this? I’m trying to work remote right now. This is unacceptable. How do I call Public Mobile? 

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Hello @Tom365 

There is no number to call to contact Public Mobile. Everything is done on these forums and private chats. Below is how to reach a CS Agent. Just go into Settings then Cellular and set it up again if it's missing

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

PM never blocks or restricts hotspot.  Try reboot the phone first, Reset network settings.  And the check

Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and  Leave Username and Password blank.

If APN shows isp.mb.com, update it back to sp.mb.com