3G Charge

[RS-Sauga]

Hi, 
I got the text about 3G regarding my phone and will be charged $5 to keep this enabled.

I used the IMEI checker and my phone supports Voice over LTE (VoLTE) as I used a Samsung S21+.
Why did I get this message ?
My phone might be US, as I bought it on amazon.

[BKNS27]

@RS-Sauga 

Since your S21+ is compatible just ignore the message. My spouse S8+ was a USA model and it was not compatible so we got the S25FE.

[slusagm]

yes, some got the message even the phone is supposed to be supported.  Turn out it was sent wrong

 but i think you should take screenshot and then ask PM to confirm and keep a record

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage